LUX IPL Reviews 

31
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Avoid ordering from here. Ordered with next day delivery took 5days to arrive, was delivered to the wrong address only way to find this out was because another of my parcels had been delivered at th... See more

Rated 1 out of 5 stars

Absolutely awful, DO NOTBUY, does not work at all. Company get back to you eventually telling you to persevere a bit longer and will then look to refund/resolve. I persevered, no results, utter rubbis... See more

Rated 1 out of 5 stars

Appears to be a scam company, ordered ipl laser with next working day delivery. Item has no arrived and all my emails to the company have been ignored.

Rated 5 out of 5 stars

Great value. Arrived quickly and delivery communication was good. Only used once so too soon to comment on effectiveness but easy to use.


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2.0

Poor

TrustScore 2 out of 5

31 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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2.0

All reviews

(31)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No customer service

Delivery took longer than it should’ve. Emailed 3 times no with no response as I’m trying to get a refund.
No customer service and no other way of getting a refund as they only give that option to return

10 September 2025
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company.
Emailed regarding return of my item wouldn’t let me return, they then mentioned about it being 2 weeks since having the product (been a busy bee forgot to attempt return) but in the policy states 30days. Had no contact since that email. Customer service is appauling.
Item didn’t even work in the end.
Waste of money. Even more of a terrible company ☺️

16 July 2025
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company.
They sent the incorrect product. When I contacted them, they offered me a 10% discount. I explained that I wanted a full refund or the correct item sent.
Since then its been radio silence from them. They havent replied to any of my correspondence and now Ive been left with an item that I do not want!
Also, don't be fooled by the reviews on their site (as I suspect they are not genuine), I have left a review and it does not appear on the site.

28 June 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam. The company is posing under a similar name as a reputable brand Lux Skin. I tried to cancel my order but no reply. Google Ads should really take these down!

26 July 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking

Absolutely shocking. Ordered from the website on the 23rd of June and meant to be free next day delivery. Onto 25th of July and still haven’t received anything. Tracking said it was on its way and never updated any further. I’ve emailed 3 times and nothing. For all these 5 star reviews their customer service is shocking. Nothing short of a scam

23 June 2025
Unprompted review

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