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Rated 5 out of 5 stars

We can't say enough good things about this limo service. Honest, efficient, economical - this company had it all. We were traveling from rural PA to JFK, a true culture shock. There was no need for ou... See more

Rated 5 out of 5 stars

I choose Luxor Limo based on price & availability. During my famliy bereavement the 14 passenger Sprinter was very handy. The limo from the funeral home was $510 for 7 passengers. With Luxor I tran... See more

Rated 5 out of 5 stars

Very friendly and punctual! Would have liked to have known the meet and greet was unable To occur in airport as we had to call to figure out how to connect with driver ( was expecting him to meet us... See more

Rated 5 out of 5 stars

Very clean and comfortable. Friendly and courteous. Only one issue. The journey took much longer than expected. By some error using the navigator, the driver took us to the wrong town/address which ad... See more

Company details

  1. Car accessories shop

Information provided by various external sources

The Premier Limo Service in New York City, NY – Providing transportation to any location in Manhattan, Queens, Brooklyn, Bronx, Staten Island, and to all major NYC Airports. NYC Limo service 24/7 on demand.


Contact info

5.0

Excellent

TrustScore 5 out of 5

633 reviews

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Rated 1 out of 5 stars

A group of 14 ladies took a trip to NY…

A group of 14 ladies took a trip to NY from DE renting a Sprinter. The going to NY driver Mark was the greatest. I greatly appreciated the way he treated us. However, the trip for NY to DE was the worse ever. We had a rude driver by the name of Hussein. He attempted to kick us off the bus. He was texting while driving us. When someone went to record him he quickly put the phone down. He refused to drive us back to DE. We had to wait 2 hours for another driver to pick us up. We received no apologies from this company.

6 November 2019
Unprompted review
Luxor Limo logo

Reply from Luxor Limo

Our terms and conditions clearly state which vehicles alcohol is permitted in.
BY LAW, alcohol is prohibited in vehicles without a divider.
we offer vehicles with dividers but you did not opt for one of those vehicles.
here is an excerpt from our terms and conditions located at www.luxorlimo.com/terms:
"Alcohol consumption:
by law, alcohol consumption is permitted ONLY in vehicles with a divider. (limousines)
alcohol is PROHIBITED in standard vehicles without a divider/partition between the passengers and the driver."
we did the best we could to accommodate you within the boundaries of the law.

what is not mentioned here is that there were 14 intoxicated passengers acting aggressively toward our driver and he did not feel safe driving 3 hours to Delaware with people yelling at him and actively drinking in a vehicle without a partition (highly illegal and could result in him losing his license).
We did review the Passenger facing security cameras to verify open containers and alcohol consumption.
HOWEVER, we DID manage to find another driver who was willing to complete the ride once the alcohol was put away.

Rated 1 out of 5 stars

Rip off billing Luxor

These people billed me for a ride I never took.
When told about it, they said they would never return the $118.
I killed the payment with my Chase Card and filed a complaint with the NYC Taxi and Limo Commission. It's gonna cost Luxor a whole lot more money to fight Chase and defend themselves against the NYTLC charges than they will ever get from their rip off.
If they would do it to me , they will do it to you.

25 October 2019
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I have used this company two different times for two different visits going from JFK Airport into Manhattan. It has always been an excellent experience. very excellent drivers they have always provided water and good conversation very friendly drivers. cars are clean and neat and they're always here on a timely manner in fact they are usually always early. I have used another car company the first time I came to New York ( which by the way we're late and totally forgot that they were supposed to pick us up at the airport ) and Luxor is competitively priced but you get a better ride with them.

18 February 2019
Unprompted review
Rated 3 out of 5 stars

My ride was nice.....but

My ride was nice, the car fantastic and the driver very courteous. However i requested curbside pickup. My flight got in early and my driver was not there when i arrived. I expected my flight to be tracked so there was no waiting. Then when my driver appeared i had to walk to the car across the street, up the stairs and through a parking lit. That is not curb side. Despite the rocky start, it was pleasant. I would use the service again

18 February 2019
Unprompted review
Rated 4 out of 5 stars

Pleasant ride

Our driver(Dimitri) was quite pleasant and took us everywhere we wanted to go and was professional at all times. Ride was nice(Lincoln MKZ). Would use again

17 February 2019
Unprompted review
Rated 3 out of 5 stars

Actually

Actually, I was not supe rhappy: after finding it complicated to find the driver (who was very nice), my family was waiting at customs and the driver had to wait several minutes longer. I was then charged without my knowledge another 100 bucks... 1 day later. This was not cool and I wished that a representative would have spoken to me first.

16 February 2019
Unprompted review
Rated 5 out of 5 stars

The driver logged in and knew my…

The driver logged in and knew my correct flight time arrival even wen I posted the wrong time due to day light savings. I didn’t have to wait due to my own mistake the driver was there and ready wen we landed and wen I came out he was quick to get us out the cold and on our way. Even tho I gave them five stars for service and effeciency, the car could have been a bit updated for the price. Other than that I was happy with the experience.

16 February 2019
Unprompted review

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