Luxplus is a scam, they sign you up to there membership when you buy a product wich is discounted. This is what they call there discounted membership price so are therefore also signing yourself up to... See more
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Luxplus is a scam that must be avoided at all cost. They trick buyers with an automatic subscription fee of 9.9 Euros a month. Terms and condition of membership are not transparent as you only realiz... See more
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Avoid this shop. Their offers are not transparent, and they seem to profit from unclear terms. Customers end up unknowingly paying around 10 euros (at least once) due to a lack of clear information. B... See more
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Derma 0% perfume Nourishing bodylotion voor alle types huid je huid wordt nog zachter het blijft hydrateren echte aanrader ik ben heel tevreden dank u wel
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Total scam! If you are in a hurry to buy something online, beware they tie you into a membership fee without telling you in the only document that most people read, the order confirmation.... See more
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Like many others here, I made a one-time purchase from Luxplus.nl and was unknowingly enrolled in a paid membership. I was never clearly informed about recurring charges of €8.95 per month... See more
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ROBBERY ALERT!!!!! Stay away from these thieves. There is no transparency and lack of communication from these crooks. Once you buy a product, you are automatically signed up to be a member and receiv... See more
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I pride myself as pretty smart when I purchase on line but I too fell for the auto membership which occured when I bought a single item for £11 - and it's taken me 3 months x £8.99 to spot the contin... See more
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I strongly advise against Luxplus, they are not trustworthy. They automatically enroll you in a €9.95 monthly membership you never agreed to and charge your account without your knowledge. Refunds are... See more
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A word of caution regarding automated subscriptions: I placed an order with this company about a year ago, and after doing so, I was automatically enrolled in a monthly payment plan. This is not cle... See more
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How to delete my account on Luxplus and all my associated data?? there is no button to do so! After being charged illegally for three months in a row for membership I didn't request, I can't even dele... See more
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Luxplus is a real scam. They sign you up for a subscription with your first order without your consent. There’s no transparency: no confirmation email, no invoice detailing the subscription. You e... See more
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🚨 Avoid Luxplus.be – Scam Alert 🚨 I placed an order with Luxplus.be, paid for my products, and never received anything. On top of that, without my clear consent, they started charging me... See more
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This company is a complete scam. They secretly sign you up for a €9.95/month subscription without any clear warning. I only realized I was being charged after checking my bank statement. Now, after lo... See more
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Pure thieves. They automatically sign you up for a monthly subscription without explicitly saying so. And stop pretending that you have already informed your customers, because many of us were not... See more
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Dont order with this website! I ordered once and I didn't know that I am member on their website. And I noticed everymonth they keep on deducting on my bank account I went to their website to check wh... See more
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How can I refund the money Luxplus STOLE from me??? It is a complete scam! Don't buy anything from this company! They sign you up for a €9.95/month subscription without your AUTHORISATION! NEVER AGAIN... See more
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Do not buy anything from these scammers! Bought an item at a cheap price. Received the item and it was faulty. But didn’t ask for a refund. 4 months later noticed the same company Luxplus had been t... See more
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I got automatically subscribed to a membership programme when ordering from this website. I got absolutely no notice from the website or via email about the amount that I will be charged for membershi... See more
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I had no idea I subscribed to anything when I bought once months ago, this is a huge scam. They added a pop-up now so it's a bit cleared now but still. Their pricing is not even attractive on most pro... See more
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Order number :14270301 I ordered toiletries from Luxplus and received a parcel that was soaked, leaking, and enclosed in a Royal Mail damage bag. The items inside were dirty and unusable.... See more
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This company is fraud I ordered one time n since then they take money without my permission Please never order anything from luxplus the worst company ever
Company replied
It is on the email you sent me yesterday, and I have replied to it, it says wait 48 hrs for a reply. Do you want to see the email on here? Customer Service October 10, 12:10 GMT Hi, We h... See more
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Bought 2 product which are completely useless i cannot return it as it was used , avoid this scam site as they selling useless product
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Scam company takes money after I cancelled a year ago had to report fraud with my bank avoid this awful company and report them !!!!
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Like many others, I’ve been charged £8.99 for a subscription I never agreed to. There is no option to opt out upon placing an order it’s forced on you without your consent. This is deceptive an... See more
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NEVER USE!! I sent an email telling them to stop taking payment from my account, and they continued to do so a couple of days later.
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Fraud. Signed me up for a membership I'd never agree to in my life, and after 2 weeks from my first (one and only) order, I was charged around 9$ for nothing? Denied the refund.
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I bought 2 stuff from them , a month ago . But suddenly this month at the same date they charged money from my credit . It’s really trap and scammers. They do me subscribe without my consent.
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Brought one item and then immediately on a direct debit for €8.95. They are THIEVES.
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This shop is part of a larger fraudulent network active throughout Europe. The business model involves activating subscriptions without proper user consent and quickly transferring personal data to t... See more
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Despite canceling my membership, charges are still being charged to my account.
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SUMMARY (TL;DR): Verdict: SCAM / Subscription Trap. Hidden Cost: €9.95 per month (charged to credit card without consent). The Trick: Checkout button vio... See more
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STAY AWAY FROM THESE THIEVES!!!!!
Company replied
Company details
Written by the company
Luxplus is een ledenclub waar je altijd bespaart op je favorieten met gratis verzending. Koop beauty voor een vaste lage prijs en zeg dag tegen te hoge prijzen voor de producten waar je van houdt!
Written by the company
Contact info
Denmark
- hey@luxplus.be
- luxplus.be
1.9
Poor
622 reviews
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Scam alert! Don't buy anything here
Scam alert! Don't buy anything here.
4 September 2024
Unprompted review
Reply from Luxplus
Hi Ines,
We already replied to your Trustpilot review on Luxplus.nl.
They are dirty sneaky scammers
They are dirty sneaky scammers. I signed up for a membership while i didn’t even know it. And i am not the only one with this problem apparently. Do not buy from them.
5 July 2024
Unprompted review
Reply from Luxplus
Hi Nasser,
Although I apologise that you have a negative experience shopping on Luxplus, I assure you that we've been as forthcoming as possible about the membership.
The terms of a Luxplus membership are posted on the homepage of www.luxplus.co.uk, at the bottom of every product page, and in the basket during checkout. Moreover, when you place an order, you must first accept the terms and conditions as well as the subscription conditions before you can proceed to payment. You are welcome to visit www.luxplus.be to confirm this.
We have already replied to your e-mail with a more detailed explanation.
FRAUDULOUS MEMBERSHIP AFFILIATION
FRAUDULOUS MEMBERSHIP AFFILIATION
Each Time you buy; they fraudulously subscribe you to a 9.95€ a month membership fee!!!!
All automatically paid from your account !
It took me months to realise I was paying 9.95€ a month for a service a NEVER asked for.
You can see below the many messages from other consumers who experienced the same fraudulous behaviours !
I’ll personally report this to Cyber Crime Surveillance platforms.
REPLY:
Thanks for your reply.
Yet ; I don’t believe the theory you described comes as clearly into practices.
I guess LUXPLUS is probably aware of the issue related to their abusive “membership” behaviours ; provided the numerous complains raised on Trust Pilot on the same subject ; just as an example.
It’s not because LUXPLUS is self satisfied of the processes in place to justify that customers are being automatically affiliated with extra recurring costs (revenues for LuxPlus) that the process is customer proof and diligent.
I’m afraid to tell you it is not.
While pursuing such practices detrimental to the Brand notoriety ; LUXPLUS should do a much greater job at WARNING (not just « informing ») about the potential costs associated with the membership price.
These behaviours (potentially fraudulous) are dommaging the customers experience; and as such your brand loyalty.
Again: relating to the countless claims on different customers sites (ie trustpilot) and the Satisfaction scoring rated around 3 for a site like LUXPLUS ; men should not be self-satisfied with the current processes & customer journeys in place as you described above - most probably there to legally disclaim the company rather than truly support the customers experience!
Thanks again for your time ; Albano.
7 June 2024
Unprompted review
Reply from Luxplus
Hi,
I’m sorry to hear that you feel this way.
Luxplus indeed works with a membership which makes it possible to offer products for a lower price than you're used to. This membership is free the first 14 days and after this 9,95 per month. You can cancel the membership at any time using your account on luxplus.be or by contacting us.
Reply from Luxplus
Thank you for the review 🌸
Dishonest
Dishonest! Sneaky thieves!
about the membership: it is mentioned, but NOT visibly. it is unclear. and you received many complaints about it, so maybe it is time to change and/or make it more clear?!? honestly, i feel like you stole from me and it is leaving me really frustrated. Not fair! I haven't used it at all and I was unconsciously paying for it!
22 July 2024
Unprompted review
Reply from Luxplus
Hi,
We’re sorry to hear that you’ve had a negative experience with us. We indeed have a membership concept, that is if a customer orders for the membership price, you’ll accept the terms and conditions of the membership. This is free the first 14 days and hereafter becomes an automatically renewed membership for €9,95 per month. This can be cancelled at any moment by contacting our customer service or doing it yourself via the website, as we state at multiple places on our website. You can read more about our membership concept on our website: https://www.luxplus.be/lidmaatschaps-voorwaarden.
For your information, we also have an option to buy products for the normal price, you then don’t start a membership.
Please don’t hesitate to contact us at http://www.luxplus.be/klantenservice if you have any further questions.
ORDER NEVER ARRIVED!
Placed an order which said was delivered but I did not sign for or receive it.
Emailed customer service only to be met with a response saying "it had been delivered" absolute joke! still haven't received my item and they have not helped me at all!
Further to your reply I have contacted you 3 separate times via your customer service email about this and you have not done anything about it liars!
17 July 2024
Unprompted review
Reply from Luxplus
Dear Joe, we are sorry to hear that you have not received your order. Please note that we state on our website that you need to contact us within 7 business days after the track and trace states that your parcel has been delivered otherwise we cannot start a search for the parcel.
Terrible customer service
Terrible customer service. Do not buy from them. I
1 July 2024
Unprompted review
Reply from Luxplus
Hi,
We are sorry to hear about your experience. If you have any questions, you can always send us a message!
Terrible customer service
Terrible customer service. I’ve never seen a company that tries to save as much money as possible at customer’s expenses. I’ve been a member for six months, placing orders constantly. Once, a product arrived damaged, with liquid spilled all over the box. Because the product was not empty they offered to reimburse 10% of the value of the item. I was in shock. In my last order THEY didn’t ship one item. I asked for a reimbursement. I paid 8,49 for that item but they reimbursed 7,60. How come they reimbursed less for a mistake from them?! Is not about the quantity but about ethics. Actually I have cancelled my membership already when an order took three weeks to arrive and they could only answer back every 48 hours after every email. I thought giving a third opportunity but after the last bad experience reimbursing less money than I paid for a mistake of them I’ll never buy from them again. Amazon has very good prices as well and with better company ethics.
6 July 2024
Reply from Luxplus
Hi Martin,
We are sorry to hear about your experience.
When products are only slightly damaged on the outside but the product itself is still the same, we indeed offer a percentage of the product. In your case this as 20%.
For your other order, i can see that you received a 10% discount, so we refunded the amount that you paid for the product :)
I hope it is more clean like this!
SCAM - DON'T BUY FROM THEM
SCAM - DONT BUY FROM THIS SITE
This website uses questionable methods to make you register as a member (with monthly fee).
If you don't pay close attention when you order, you don't notice it because it's free for the first 14 days.
Then they take 10EUR every month on your account. It's a small amount so they know that most people won't notice for a while before cancelling.
What they do is probably legal, but it's an obvious trap and you don't want to give your money to such company.
10 July 2024
Unprompted review
Reply from Luxplus
Hi,
Thank you for your review and i'm sorry to hear that you feel this way.
Luxplus indeed works with a membership which makes it possible to offer products for a lower price than you're used to. This membership is free the first 14 days and after this 9,95 per month. You can cancel the membership at any time using your account on luxplus.nl or by contacting us.
If you have any further questions, do not hesitate to contact us.
Luxplus has a great variety of products
Luxplus has a great variety of products with a very good price. I stopped buying house cleaning products at the regular supermarket and I shop my monthly cleaning products here.
26 June 2024
Reply from Luxplus
We are so happy to hear that you are enjoying Luxplus and the membership. Thank you for your lovely review ❤️
Reply from Luxplus
Thank you for your kind words. It makes us happy to hear this! 💖
Terrible abonnement conditions
Terrible abonnement conditions. If you sign up and your card is closed they will send you to an inkasso to collect the fees. Normally this type of abonnement would just stop if you do not pay. Not very costumer friendly approach. I will never return after this.
12 January 2024
Reply from Luxplus
Hi,
Thank you for your review and i'm sorry to hear that you feel this way.
Luxplus indeed works with a membership which makes it possible to offer products for a lower price than you're used to. This membership is free the first 14 days and after this 9,95 per month. You can cancel the membership at any time using your account on luxplus.be or by contacting us. It is not possible to cancel the membership in another way, for instance by charging back costs. Some customers have charged back membership costs. This is not in line with our terms and conditions and will create an open payment. If you have this open payment Procollect will contact you about this. If the open payment is not paid in time then the costs will increase.
If you have any further questions regarding the incasso you can always send us a message or Collectmasters an email.
Have a nice day.
Bad experience
It's not immediately apparent that you pay a EUR 10 monthly "membership" - which in itself is already questionable - and prices are not actually more interesting than compared to elsewhere online. I had to return 2 items in mid March and now, end of April, and 20 emails later, I still have only received a partial refund - negligence or incompetence I don't know, but definitely not a service that is in any way good.
29 April 2024
Unprompted review
Reply from Luxplus
Good morning, We’re sorry to hear that you’ve had a negative experience with us. We indeed have a membership concept, that is if a customer orders for the membership price, you’ll accept the terms and conditions of the membership. Could you please write us an email on hey@luxplus.be so we can help you further regarding your parcel and refund.
👍👍👍👍👍👍👍👍👍👍🫶🫶🫶🫶🫶🫶🫶🫶🫶👍👍👍👍👍👍👍👍👍👍
11 April 2024
Reply from Luxplus
Bedankt voor je review, geniet van je bestelling 🌸
i'm happy to buy items from Luxplus
i'm happy to buy items from Luxplus. delevery is very good
8 April 2024
Reply from Luxplus
Great to hear, thanks a lot for your review! 💖
Reply from Luxplus
Happy to hear you like our service, enjoy your products 💜
SCAM!!
SCAM!!! They make automat an abonament without you know for 10€ monthly. Valid this scamers
27 March 2024
Unprompted review
Reply from Luxplus
Hi,
We’re sorry to hear that you’ve had a negative experience with us. We indeed have a membership concept, that is if a customer orders for the membership price, you’ll accept the terms and conditions of the membership. This is free the first 14 days and hereafter becomes an automatically renewed membership for €9,95 per month. This can be cancelled at any moment by contacting our customer service or doing it yourself via the website, as we state at multiple places on our website. You can read more about our membership concept on our website: https://www.luxplus.be/lidmaatschaps-voorwaarden.
For your information, we also have an option to buy products for the normal price, you then don’t start a membership.
Please don’t hesitate to contact us at hey@luxplus.be if you have any further questions.
Offers a seamless and diverse online…
Offers a seamless and diverse online shopping experience with its intuitive interface, extensive product selection, and excellent customer service. With competitive pricing, frequent discounts, and efficient shipping, it's a go-to destination for all your retail needs.
17 March 2024
Reply from Luxplus
Hi,
Thank you very much for the review 💛
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