Be very careful when ordering from Luxplus. What looks like a normal purchase can easily turn into a monthly subscription (89 kr/month) without it being clearly obvious. The checkout flow stro... See more
Company replied
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See what reviewers are saying
“This is one of the worst experiences I’ve had with an online company. I returned two perfumes as agreed for a refund, but I received neither my money nor the products back. They also continue ch... See more
Company replied
❤ I've been a customer for 5 years . I never had any issues with luxplus.se. During the time I was away and didn't need to shop , I just stopped my membership. Costumer service is fantastic. I... See more
Company replied
Never had an issue with any of my orders. The monthly fee is stated clearly several times on the page and the people complaining about that must not read anything at all. They have cleaning items I ca... See more
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Company details
Written by the company
Luxplus är en medlemsklubb där du kan få skönhets-, wellness- och vardagsprodukter till några av de lägsta priserna online. Med ett månadsmedlemskap får du tillgång till exklusiva erbjudanden och förmåner som växer månad för månad, såsom beauty cash och brand discount. Som medlem får du alltid möjlighet till gratis leverans. Luxplus is your way to beauty.
Written by the company
Contact info
Genvägen 1, 23162, Trelleborg, Sweden
- kundtjanst@luxplus.se
- luxplus.se
3.5
Average
27K reviews
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When i opened the package and I found…
When i opened the package and I found out missed one item and havnt got the replay when will i get the item again. its almost a week.
8 February 2023
Reply from Luxplus Sverige
Hi Kate,
I can see that we already have replied on your email and that your case is solved now. We're really sorry for the inconvenience.
Wish you a lovely weekend!
Kind regards,
Luxplus
Scammers!!
Scammers!!! I was charged 89 SEK a month for 4 years without knowing. Very fishy business model scamming people into monthly subscription without even knowing.
I complained to them, and got automated answer back. I bought some products once and never even went back to their dodgy website after that.
Stay away from those thieves.
5 February 2023
Unprompted review
Reply from Luxplus Sverige
Hi Wioletta,
It is stated in several places on Luxplus.se that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept.
Wish you a nice day!
Kind regards,
Luxplus
Do not order any fragile items
Do not order any fragile items, unfortunately they will break (happened twice). Sad that this company doesn't invest a bit more in securing fragile items. Otherwise pretty decent offer of products in affordable price range, and quick delivery.
25 January 2023
Reply from Luxplus Sverige
Hi Josipa,
Thank you for your review. We're truly sorry for the inconvenience, we are working on this matter and hoping to get better soon.
Wish you a lovely weekend!
Kind regards,
Luxplus
The eye shadow is not good enough
The eye shadow is not good enough
The Victoria’s Secret splash is a bit dirty from the outside ( the bottle )
Otherwise .. it’s good
Thank you
16 January 2023
Reply from Luxplus Sverige
Hi Oula,
Thank you for you review.
You are welcome to wright to our customer service at kundtjanst@luxplus.se if you have any complains or questions.
Have a lovely weekend,
Luxplus
Two items in this shopping have quality problems
Firstly, the pump of the eye cream cannot work, I pressed the pump many times and tried several ways but none of eye cream can be squeezed out, it can't be used at all.
Secondly, the day face cream is very nearing its expiration date, and when I opened it, I found it smells strange and is different from the same product I have used before. I think it has gone bad and is not safe to be used.
Natura Siberica is one of my favorite brands, but I feel really disappointed that two items in this shopping have quality problems and cannot be used.
18 January 2023
Reply from Luxplus Sverige
Hi Hong,
We're sorry to hear about this. Please email us at kundtjanst@luxplus.se and we will look into your case and help you further.
Wish you a lovely weekend!
Kind regards,
Luxplus
Bra ♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️
12 January 2023
Reply from Luxplus Sverige
Hej Naima,
Vad roligt att höra att du är nöjd med oss.
Tack snälla för ditt fina omdöme! 💖
Önskar dig en härlig vecka!
Vänligen,
Luxplus
Very good price and fast delivery
11 January 2023
Reply from Luxplus Sverige
Hi Ahmadou!
Thank you for your kind review of us, makes us happy to hear that you're satisfied with us.
Have a lovely day!
Kind regards,
Luxplus
Reply from Luxplus Sverige
Hi Sara!
Thank you for your kind review, we appreciate it a lot. 😍
Wish you a lovely day!
Kind regards,
Luxplus
I like it so much it’s coming fast…
I like it so much it’s coming fast delivery but I don’t give 5 stars is I have to pay every month to bli medlem that’s I don’t like a that’s why
3 January 2023
Reply from Luxplus Sverige
Hi Hiwot!
Thank you for your review, we appreciate your honesty.
Thank you for shopping at Luxplus.
Have a lovely day.
Kind regards,
Luxplus
Long time customer
Never had an issue with any of my orders. The monthly fee is stated clearly several times on the page and the people complaining about that must not read anything at all. They have cleaning items I can’t find in Swedish stores which I like using so the service they provide is very appreciated. There’s a lot of nice things on the site and the delivery is always really quick. I quite like this store even though I was very suspicious of it to begin with 😅
1 January 2023
Unprompted review
Reply from Luxplus Sverige
Hi Belma!
Wow, thank you for you very kind review. We appreciate it a lot.
And also a big thank you for choosing Luxplus to buy your favorite products from. 💖
Wish you a lovely day!
Kind regards,
Luxplus
Fraud
Fraud! This company took monthly SEK 89,- from my account. I luckily found out quickly.
Don't get fooled by this company.
1 January 2023
Unprompted review
Reply from Luxplus Sverige
Hi Malin,
At Luxplus.se there is an option to shop for normal price or for member prices. It is entirely up to each person whether they want to be a member or not.
The membership is free for the first 30 days so that you can test the service and if you like the range. If you want to continue, it costs 89kr a month. If you do not want to continue, you are welcome to end the membership whenever you want.
Our customer service is ready to help you, so feel free to write an email if you have any questions.
I wish you a continued pleasant day.
Sincerely
Luxplus
Bra websida.
25 December 2022
Reply from Luxplus Sverige
Hej Ahmed!
Tack snälla för ditt omdöme, det glädjer oss att du är nöjd! :)
Önskar dig god fortsättning!
Vänligen,
Luxplus
All is good and excellent..
27 December 2022
Reply from Luxplus Sverige
Hi Cecilia!
Thank you for your kind words, it makes us very happy to hear! 😍
Wish you a great new year!
Kind regards,
Luxplus
Great place to buy products
I am always super happy with my orders at Luxplus. My last order took longer than expected but it has never been the case before. I totally recommend buying things at Luxplus.
17 December 2022
Reply from Luxplus Sverige
Hi Brenda,
Ohhh thank you so much for your review, it means a lot to us!
We are sorry for the long waiting but it is due to Christmas season.
Sincerely
Luxplus
It was really easy to buy and get the…
It was really easy to buy and get the delivery
21 December 2022
Reply from Luxplus Sverige
Hi Irina,
Thank you for your review, it means a lot to us! 🌸💞
Sincerely
Luxplus
Excellent service
❤ I've been a customer for 5 years .
I never had any issues with luxplus.se.
During the time I was away and didn't need to shop , I just stopped my membership.
Costumer service is fantastic. If an item was ever damaged during transport I just had to send a photo via mail and they offer me a new product or money back to my paypal
I ❤ luxplus.
Thank you
30 November 2022
Unprompted review
Reply from Luxplus Sverige
Hi,
Thank you so much for your kind review.
We are so happy to hear you are enjoying the membership and our service. 🌸
All the best,
Essie, Team Luxplus
Without any shoping
Without any shoping, they take money from my credit card.
89 kr.
21 November 2022
Unprompted review
Reply from Luxplus Sverige
Hi Maein,
At Luxplus.se there is an option to shop for normal price or for member prices. It is entirely up to each person whether they want to be a member or not.
The membership is free for the first 30 days so that you can test the service and if you like the assortment. If you want to continue, it costs SEK 89 a month. If you do not want to continue, you are welcome to end the membership whenever you want.
Our customer service is ready to help you, so feel free to write an email if you have any questions.
I wish you a continued pleasant day.
Sincerely
Luxplus
Such timely delivery and you get great…
Such timely delivery and you get great products for a good member price! I now buy most of my cleaning sluppies from Luxplus
11 December 2022
Reply from Luxplus Sverige
Hi Joanie,
Thank you for your review, we are very happy to hear that you are happy with your experience at Luxplus.se.
I wish you a continued pleasant day.
Sincerely
Luxplus
Common subtle membership scam tactics. Beware.
Bought a perfume in 2017 as a Christmas gift. The website automatically signed me up to a 30 day members trial without me realising. 4 years later (!) I notice a monthly fee has been paid. I didn’t receive a single piece of communication in that time. Not even a “members” email. Tried to email to cancel, but typically you can only get in touch by phone and you have to wait forever or try on multiple days. On alerting the company, they refused to reimburse the fee in a typical “computer says no” manner. After disputing the issue they agreed to refund 12 months. Consequently, without a doubt the most expensive perfume I’ve ever bought. The website is typical of various Swedish companies that try and hoodwink you into a monthly fee at point of purchase without you realising. Be aware when ordering from this company.
9 December 2022
Unprompted review
Reply from Luxplus Sverige
Hi!
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
With that said, we're sorry you feel this way.
Kind regards,
Luxplus
All good service and deliver
7 December 2022
Reply from Luxplus Sverige
Hi Judith,
Thank you for your review! We are very happy to hear that you are happy with your experience at Luxplus.
We wish a great weekend,
Luxplus
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