Be very careful when ordering from Luxplus. What looks like a normal purchase can easily turn into a monthly subscription (89 kr/month) without it being clearly obvious. The checkout flow stro... See more
Company replied
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See what reviewers are saying
“This is one of the worst experiences I’ve had with an online company. I returned two perfumes as agreed for a refund, but I received neither my money nor the products back. They also continue ch... See more
Company replied
❤ I've been a customer for 5 years . I never had any issues with luxplus.se. During the time I was away and didn't need to shop , I just stopped my membership. Costumer service is fantastic. I... See more
Company replied
Never had an issue with any of my orders. The monthly fee is stated clearly several times on the page and the people complaining about that must not read anything at all. They have cleaning items I ca... See more
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Company details
Written by the company
Luxplus är en medlemsklubb där du kan få skönhets-, wellness- och vardagsprodukter till några av de lägsta priserna online. Med ett månadsmedlemskap får du tillgång till exklusiva erbjudanden och förmåner som växer månad för månad, såsom beauty cash och brand discount. Som medlem får du alltid möjlighet till gratis leverans. Luxplus is your way to beauty.
Written by the company
Contact info
Genvägen 1, 23162, Trelleborg, Sweden
- kundtjanst@luxplus.se
- luxplus.se
3.5
Average
27K reviews
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See how their reviews and ratings are sourced, scored, and moderated.
This was a good experience the delivery…
This was a good experience the delivery is fast and the product as described.
26 June 2023
Reply from Luxplus Sverige
Hi Sondes
Thank you for this review!☀️
Kind regards,
Luxplus
I am very satisfied with your service I…
I am very satisfied with your service I am ordering every month from you.From cosmetics to cleaning products and everything is great never broken. There is only one complain and that is the 80 kronor for delivery
Tack så mycket
23 June 2023
Reply from Luxplus Sverige
Dear Suzana,
Thank you for your review and for your feedback. We are very happy to hear that you enjoy Luxplus.
When you are a member you can get the packages delivered for free when ordering to a parcel shop. But we do have a delivery fee for home delivery unfortunately.
Best wishes,
Luxplus.
cheaters with terrible SC
They are cheaters with terrible customer service. I was inconsistently advised about a subscription. I tried to communicate several times by email, phone and chat, never once was I correctly warned. after I paid the fine they sent me an email with all the information I required during the previous period. I asked them to delete my data, since the website won't let you unsubscribe or delete your data and now they disappear again. what a “ coincidence" . they don't respond. It's a trick company, don't trust
27 June 2023
Unprompted review
Reply from Luxplus Sverige
Hi Thais.
This is the Swedish trustpilot, please write your reviews on the correct trustpilot as you are a customer of Luxplus.nl.
We have replied in English to all your questions and explained to you the situation and that you'll have to pay for the open payment. We see it as the responsibility of the customer to understand the information on our website, even though this is in Dutch. Furthermore, we have also mentioned in our mails that you had 15 days to pay for the incasso and if you didn't do this, the costs would increase and your case would be transferred to CollectMasters.
You asked for us to delete your data and we did this in accordance to your wish. The website does let you unsubscribe, but to delete your profile you should contact us (as mentioned on the website). It is untrue that we don't respond and I will respond once more to your last mail.
Regards,
Luxplus
Very stressful
Very stressful! This company looks like a fraud. I just ordered the item one year ago then they start to deduct me every month 8 pound without my knowledge . For example this month they deduct two times. I am going to inform my bank + the police here in Sweden!
23 June 2023
Unprompted review
Reply from Luxplus Sverige
Dear Hussein,
As a customer you actively have to choose whether you want to buy a product for membership prices or normal prices. Under the membership price we inform that you start a membership when you purchase a product for a membership price.
A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
You can also read more on our website: https://www.luxplus.se. You can cancel the membership when you log in to your account or if you send us a mail. I am sorry if you have not seen this and misunderstood our concept.
Have a nice day!
Kind regards,
Luxplus
there is huge difference in the prices…
there is huge difference in the prices between here and Store
8 June 2023
Reply from Luxplus Sverige
Hi Wagas,
Thank you for your kind review, we are really happy to hear that you are satisfied with us. 🌸
Have a nice day!
Kind regards,
Luxplus
Dålig Leverans och ingen kundtjäns!!!
I ordered a product on the 06. Jun and it should have arrive in a couple of days but it didn't. in my tracking app it says it should arrive on the 12th but it changed to the 13th and then again to the 14th and then on the 15th it says delated for other reasons. in the meantime to sent out a email but they didn't respond and the next day i sent out a new one but still no response. The problem is I´m going on vacation 4 weeks and there is nobody to pickup the order when it arrives!!! So now I don't know what to do.
16 June 2023
Unprompted review
Reply from Luxplus Sverige
Hi Dragan,
Thank you for your review, we are really sorry for the inconvenience.
I hope you will receive your new order soon.
Have a nice day!
Kind regards,
Luxplus
Everything came very quickly and well packaged.
Everything came very quickly and well packaged. Great products at a low price. Thank you very much❤️❤️❤️
2 June 2023
Unprompted review
Reply from Luxplus Sverige
Hi sofia,
Thank you so much for your kind review and for choosing Luxplus, we appreciate it a lot! 😍
Have a lovely week!
Kind regards,
Luxplus
The subscription fee seems to be high
The subscription fee seems to be high. My order got cancelled the day after even the product was listed...
21 May 2023
Reply from Luxplus Sverige
Hi Morteza,
The subsrciption fee is 89 kr per month but you have still not been charged for the membership since you still are on your free trial period. You can cancel your membership before it is automatically renewed if you wish. We are sorry for the inconveniece that your order got cancelled due to the product was out of stock.
Kind regards,
Luxplus.
Hight quality and fast delivery 👍👍👍
16 May 2023
Reply from Luxplus Sverige
Hi Meisam,
Thank you for your kind review, we really appreciate it. 😍
Have a lovely monday!
Kind regards,
Luxplus
The service is awesome and the delivery…
The service is awesome and the delivery is always on time.
The products are unique and very nice and helpful to my skin. I would recommend everyone to shop here. Thanks 😊
19 May 2023
Reply from Luxplus Sverige
Hi Brigit,
Thank you for your kind review of us, we appreciate it.
Makes us happy that you're satisfied with us. 😍
Wish you a lovely week,
Kind regards,
Luxplus
Not original perfumes
Don't buy perfumes from this seller, it's not original. Poor customer service, they also refused my request to return it. Buy from Amazon or other authentic website where you have your rights protected.
27 May 2023
Unprompted review
Reply from Luxplus Sverige
Hi Max,
Thank you for your review.
We buy our products from some of the largest and most established suppliers throughout the EU.
We also carry out quality control checks to ensure that products are up to standard before they are sent out to customers. We can guarantee with 100% certainty that all the products that you purchase from us are genuine.
Have a nice day!
Kind regards,
Luxplus
Its more cheap than other sites you can…
Its more cheap than other sites you can find anything you want
4 May 2023
Reply from Luxplus Sverige
Hi Rola,
Thank you so much for your review, makes us very happy to hear that you are satisfied with us. 🌸
Wish you a nice day!
Kind regards,
Luxplus
Products are available with very good…
Products are available with very good low cost when u take membership, but the membership fee is too high for a month, it would be good if the fee is yearly and less amount.
But the delivery ad quality of products are really good.
2 May 2023
Reply from Luxplus Sverige
Dear custmer,
Thank you for this review!
We'll take your suggestion with us 😍
Kind regards,
Luxplus
I like to buy from you
I like to buy from you, because I always get what I ordered. Reliable and fast delivery. The prices are low, which is very good.
1 May 2023
Reply from Luxplus Sverige
Hi Timea,
Thank you for your review, we're happy to hear that you're satisfied with us. 😍
Have a nice day!
Kind regards,
Luxplus
Luxplus is the only place I will ever…
Luxplus is the only place I will ever buy my makeup and face products. The delivery is super quick and the prices are FANTASTIC. Super reliable and easy shopping experience.
30 April 2023
Reply from Luxplus Sverige
Hi Marina,
Thank you for your kind review, makes us very happy to hear that your satisfied with your purchase. 🌸
Have a nice day!
Kind regards,
Luxplus
Waiting for delivery
Waiting for delivery, and waiting for some products to come back to stock is too long. Everything else is good.
30 April 2023
Reply from Luxplus Sverige
Hi Emilija,
Thank you for your kind review, makes us happy to hear that your happy with us.
Wish you a great day!
Kind regards,
Luxplus
Reply from Luxplus Sverige
Hi Douglas,
Thank you for your review! We are very happy to hear that you are pleased with your experience at Luxplus🌼
We wish you a great day!
/Luxplus
Always perfect products
Always perfect products, prices , delivery time and all. It is literally the only website i trust always to do my online shopping for my daily products from! Even shampoos , soap , home cleaning products and everything😍
28 April 2023
Reply from Luxplus Sverige
Hi Yasmine,
Thank you for your kind review of us, it makes us very happy to hear that you're satisfied. 😍
Have a lovely day!
Kind regards,
Luxplus
Delivery 5 days late
I placed my order on April 26th. The package was supposed to arrive on the 29th. Today is May 4th and the package just arrived. I am currently out of town so who knows when I'll get the products.
I don't recommend the delivery service of the store. If you are looking for a serious company for home delivery, this is not the one.
25 April 2023
Reply from Luxplus Sverige
Hi Marta,
Thank you for your review and sorry for the inconvenience.
Please note that Instabox only gives an estimated delivery time and that the delivery time is 2-4 business days usually.
Hopefully you will get your order quicker next time. 🌸
Have a nice week!
Kind regards,
Luxplus
My packet comes trasig,inside Fabulosa…
My packet comes trasig,inside Fabulosa product bottle was open and all kartong full wet.
24 April 2023
Reply from Luxplus Sverige
Hej Sanita,
I'm sorry to hear about the inconvenience, we will get back to you on email to help you further in this case.
Have a nice day!
Kind regards,
Luxplus
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