Excellent, it is very nice and presentable I like it.
Company replied
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Review summary
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Originally I had not received my order or had a reply to my email, however a response was sent and a replacement item has now been received. I am very pleased with my Angel Wing pendant.. it’s exa... See more
Company replied
Ordering and delivery spot on as it's gift wrapped will not find out until it's opened keep my fingers crossed and hope it is great
Company replied
Great bracelet@ a great price. A birthday present for my wife-so successful she wants another! Thank you! Stuart
Company details
Written by the company
Luxsy Jewels is a UK based jewellery brand created in late 2019. A modern, luxury and classy jewellery brand that caters for men and women all around the world. We've seen substantial amount of growth over the years as we continue to provide premium quality jewellery at affordable prices. Customer service along with product quality is at our core.
Contact info
United Kingdom
- support@luxsyjewels.com
- luxsyjewels.com
3.2
Average
397 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 week
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Reply from Luxsy Jewels
Thank you for your feedback! We're glad you found the item as described. We appreciate your patience with the delivery and are happy to hear it was worth the wait!
Update !!
Update !!! They have now replied to the emails . Said they would send out the replacement and apologise for the inconvenience bc they been going through a rebrand .
11 February 2025
Unprompted review
Reply from Luxsy Jewels
Thank you for your patience and for updating your review! We sincerely apologise for any inconvenience caused while we were making changes within the business. We’re glad we could resolve this for you and truly appreciate your understanding. If you need anything else, feel free to reach out!
Great Customer Service
I made a complaint regarding a Christmas present from my daughter as two bangles were faulty, I received emails from Luxsy and they told me that I could keep the faulty bangles as they did not have replacements but they would send me another type of bracelet for free.I was so pleased with the service and the emails keeping me in touch with my complaint would certainly recommend this company .
5 February 2025
Unprompted review
Reply from Luxsy Jewels
Thank you so much for your kind words! We’re glad we could find a solution that made you happy. Customer satisfaction is our top priority, and we truly appreciate your recommendation. If you ever need anything else, we're always here to help!
Beautiful pieces and speedy customer service
Received my order this week, and I love all the sparkly pieces! It’s such nice quality and I’ve gotten so many compliments on the earrings, necklace, and bracelets that I wore.
Really impressed by the quality too, i can tell the jewelry will stay looking brand new.
Customer service was very helpful and responsive, and my order arrived very quickly. I’ll definitely keep browsing and shopping from Luxsy Jewels.
3 February 2025
Unprompted review
Reply from Luxsy Jewels
Thank you so much for your lovely review! We're thrilled to hear that you love your sparkly pieces and that you've been getting so many compliments! Quality and customer satisfaction mean everything to us, so it’s great to know you’re happy with both. We look forward to seeing you shop with us again!
Chain not as long as orderd
Chain not as long as orderd. Good quality metal.quick service
30 January 2025
Reply from Luxsy Jewels
Thank you for your review! We're glad you’re happy with the quality and service, but we’re sorry to hear the chain wasn’t the length you expected. Please reach out to our customer service team, and we’d be happy to look into this for you!
Luxsyjewels are amazing!
Luxsyjewels had an amazing customer service always keeping me updated on my custom jewellery order. The jewellery arrived today and i couldnt be happier! Amazing packaging, quick delivery, and not to mention the amazing quality of the actual jewellery for an affordable price. Would definitely recommend these jewellers as they had no faults throughout my order.
31 January 2025
Unprompted review
Reply from Luxsy Jewels
Thank you for your wonderful review! We're so happy to hear that you loved your custom jewelry and had a great experience with our customer service. We take pride in our quality, packaging, and affordability, so it means a lot to hear your feedback. We truly appreciate your recommendation and look forward to serving you again!
Very beautiful service fast delivery
Very beautiful service fast delivery
31 December 2024
Unprompted review
Reply from Luxsy Jewels
Thank you for your kind words! We're delighted that you loved our service and fast delivery. We appreciate your support and hope to serve you again soon!
Cute product!
Cute product!! Apologies for first review, but very cute little bracelet for Christmas. Happy with it.
17 December 2024
Unprompted review
Reply from Luxsy Jewels
Thank you for your lovely review! We're so glad to hear you're happy with the bracelet and that it's perfect for Christmas. We appreciate your feedback and are delighted you love the product!
it never came and said returned to…
it never came and said returned to sender on my tracking
14 December 2024
Unprompted review
Reply from Luxsy Jewels
Hello Lexi,
Your product has already been delivered, and it arrived within the timeframe of the standard delivery option you selected at checkout. As explained in our previous email, there was a minor issue with the courier's scanning process, but it was quickly resolved.
We hope you’re happy with your purchase and would appreciate it if you could update your review to reflect your experience. Thank you, and we hope you love your product!
Gold slider bracelet
I love my bracelet so much I ordered it in gold. I would definitely recommend.
Thanks sue
25 November 2024
Reply from Luxsy Jewels
Thank you so much for your kind words, Sue! We're thrilled to hear you love your bracelet so much that you ordered it in gold as well. Your recommendation means a lot to us. ❤️
Enjoy your new bracelet, and we hope to see you again soon!
This site is a scam
I ordered from this site, I waited a week for my order and still did not receive it. I didn’t get any confirmation email, and when I tried to log into my account, an email was meant to be sent so I can track my order. This site is a scam. And I will be reporting it. So the IP address can be tracked.
28 November 2024
Unprompted review
Reply from Luxsy Jewels
Hi Lauren,
Regarding your order, we sent you an email confirming that it would arrive within 3-5 business days, and your order was placed just two days ago. Please check your inbox or junk folder for this update.
As you selected our free standard delivery option at checkout, your order is already on its way and should arrive very soon. If you had required next-day delivery, that option was available at checkout for an additional fee.
To show our appreciation during our Black Friday sales, we’ve included a complimentary gift with your order.
If possible, I would kindly ask you to reconsider or update your review.
If you have any further questions or concerns, please don’t hesitate to reach out to me directly.
Thank you for your understanding, and I hope you enjoy your purchase!
Best regards,
Dedhar
Founder, Luxsy Jewels
I have purchased from this brand many…
I have purchased from this brand many times and the products I have always received are top tier and top quality for the price you pay the customer service provided is also top tier I ordered one day and I received my products the next day I wear my jewellery everywhere without worrying about it changing colours and I would definitely highly recommend this company to everyone looking to buy jewellery top tier company one of the best companies I have purchased from.
20 November 2024
Unprompted review
Reply from Luxsy Jewels
Thank you so much for your amazing feedback! We’re delighted to hear that you’ve had such great experiences with Luxsy Jewels and that our products and customer service have met your expectations. It’s fantastic to know you trust our jewellery’s quality and enjoy wearing it everywhere. Your recommendation means the world to us, and we’re so grateful for your continued support.
We look forward to serving you again soon! 💎
I have not received it
I have not received it. I am not happy with this. I would like a full refund.
14 November 2024
Reply from Luxsy Jewels
Hello Nabila,
The item you ordered is on pre-order, as mentioned in the product title and description due to the high demand. You have also received a confirmation of the Pre-Order status. Your order is currently in production. However, we have emailed you to resolve this matter for you.
Reply from Luxsy Jewels
Hello Susan, We’re thrilled to hear you love the product. Thank you for supporting our business all the way from USA. We appreciate it a lot :)
Reply from Luxsy Jewels
Hello Wayne,
Thanks for the lovely review. Glad you loved the quality of the products and the service we provide :)
Very bad quality
Very bad quality
Hard to get perfect fit due to lack of different sizes
30 October 2024
Reply from Luxsy Jewels
We're sorry to hear that you weren't satisfied with your recent purchase. We want all our customers to love their pieces, so we appreciate your feedback about sizing and quality.
Please reach out to us directly so we can assist with an exchange or help find a better fit. We’re committed to making this right for you and ensuring you have a piece you’ll truly enjoy.
Very highly recommended, exceptional service.
I completely forgot I had an exchange issue from two years ago. Indeed, I had no idea I'd let such a ridiculous amount of time elapse. Most companies would have told me they had no responsibility for my problem.
Luxsy however, have replied to my recent email with kindness and unbelievable service, giving a voucher as well as looking into it (in an archive I'd assume!).
I cannot recommend this company too highly.
28 October 2024
Unprompted review
Reply from Luxsy Jewels
Hello Olga,
Thank you so much for your incredible review! We're thrilled we could help and truly appreciate your recommendation. We’re always here to support you. Looking forward to seeing you shop with us again :)
Ordered a ring for my son size is…
Ordered a ring for my son size is perfect looks the same as the picture and only took 4 days for delivery amazing service
26 October 2024
Unprompted review
Reply from Luxsy Jewels
Thank you for your wonderful review! We’re so glad to hear the ring was a perfect fit and arrived quickly. It’s great to know we met your expectations. Enjoy, and we look forward to serving you again! :)
Excellent customer service
Really pleased with the quality of the bracelet I ordered. Unfortunately, the box had been damaged in transit but I cannot fault the customer service and the box was replaced immediately. Highly recommend.
1 October 2024
Unprompted review
Reply from Luxsy Jewels
Thank you so much for your kind review! We're thrilled to hear you're pleased with the quality of your bracelet We're glad we could resolve your issue swifly. Your recommendation means the a lot to us, and we hope to serve you again soon! 💎✨
Excellent quality for price
Great delivery and quick also.
Both purchases for my grandson as gifts so very on trend items.
Good quality both well received and amazing value for money.
7 September 2024
Reply from Luxsy Jewels
Thank you so much for your fantastic review! We're thrilled to hear that your grandson loved the gifts and that you found them to be both trendy and great value. We appreciate your support and look forward to serving you again soon!
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