Luxton Living Reviews 

92
•
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

I ordered 2 carpet with faster delivery in 1/2 days, however the delivery is come after 5 days, so I paid extra for nothing! I write an email but costumer service in existence!

Rated 1 out of 5 stars

0/5 review .....AVOID AvoiD AVOID..... Order placed and accepted payment taken then a few days later whilst the parcel stated it was in transit, then order got refunded! No explanation or respons... See more

Rated 5 out of 5 stars

Great products, great quality at prices to suit all budgets which is more important today than ever considering the high cost of living. I've ordered duvet sets, flat and fitted sheets, pillowcases an... See more

Company replied

Rated 5 out of 5 stars

Ordered a huge room size fluffy rug for £27, was suitably sceptical due to the price and some of the reviews on here, but thought it was worth a cheap punt. Item was delivered within four days and c... See more

Company replied

Company details

  1. Bedding Shop

Written by the company

Welcome to Luxton Living, a UK-based home and bedding company focused on bringing comfort, style, and everyday luxury into homes at affordable prices. We offer a wide range of home essentials, including bedding sets, duvets, quilts, pillows, mattress toppers, towels, curtains, throws, rugs, cushions, and other soft furnishings. Our aim is simple: to make quality home products accessible without the high-street price tag. We carefully select products that combine softness, durability, practical design, and great value, so customers can refresh their bedrooms, bathrooms, and living spaces with confidence. At Luxton Living, we understand that every home is different. That is why we offer products in a variety of colours, sizes, textures, and styles to suit different tastes and interiors. Whether you are upgrading your bedding, adding warmth with a throw, or finishing a room with stylish curtains, we want to help make your home feel more comfortable and inviting. Customer satisfaction is at the heart of what we do. We are always working to improve our products, service, delivery, and shopping experience. Thank you for choosing Luxton Living and trusting us with your home. We take pride in offering friendly support and dependable products for everyday homes across the UK.


Contact info

3.1

Average

TrustScore 3 out of 5

92 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

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3.1

All reviews

(92)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful pink rug will recommend

Beautiful pink rug but left on doorstep in the rain,no text when being delivered and no ringing bell or knocking when in.Thank goodness packaged well.

28 March 2024
Unprompted review
Luxton Living logo

Reply from Luxton Living

Thank you for shopping with us. We apologise for the inconvenience caused. We hope to see you again soon!

Rated 4 out of 5 stars

Ordered a rug which was lovely but just…

Ordered a rug which was lovely but just too big for the room unfortunately.
I contacted the company to arrange a return and they replied promptly.
I sent the rug back and waited for the refund. Unfortunately this took some time, however as soon as I alerted the company the money was refunded immediately.
I would shop again with this company.

20 February 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing!

I was looking for a specific bamboo mattress topper. I came across luxton and found the exact one I was looking for. They had the best price by far and the size I needed - a lot of other retailers were out of stock. Delivery was very quick. No issues. Happy customer. Will be returning.

1 February 2024
Unprompted review
Rated 1 out of 5 stars

They deserve no stars

They deserve no stars.
Customer service is shocking. I've been waiting two weeks for my order with no explanation except a link to royal mail that my parcel is with them.
No urgency to assist.

29 January 2024
Unprompted review
Rated 5 out of 5 stars

Amazing quality

Amazing quality, really impressed with my bedding. I would highly recommend and also great customer service.

4 December 2023
Unprompted review
Rated 5 out of 5 stars

The bedding is so comfy

The bedding is so comfy, excellent quality and looks very expensive!!

30 November 2023
Unprompted review
Luxton Living logo

Reply from Luxton Living

Thanks for shoppping with us!

Rated 5 out of 5 stars

Amazing hoodie

Amazing hoodie, very comfy thanks for this!

28 November 2023
Unprompted review
Luxton Living logo

Reply from Luxton Living

Thanks for the feedback. We hope you enjoy your new hoodie and stay warm this winter!

Rated 5 out of 5 stars

Bought a rug from this company and…

Bought a rug from this company and looks lovely in my bedroom really worth the money would buy again

23 November 2023
Unprompted review
Luxton Living logo

Reply from Luxton Living

Glad to hear! We hope you enjoy your new rug. Hope to see you again soon. Thanks for shopping with us.

Rated 1 out of 5 stars

0 stars

If I could give a zero star I would. I'm still waiting for Luxton Living customer service to contact me regarding an item that was returned on 12th Sept..... almost 14 days down the line and nobody has had the common courtesy to get in touch and issue a refund. NOBODY answers the answerphone message. I have sent around 20 emails and messenger messages on Facebook and filled in numerous contact forms on the website. Still to no avail with any contact to try get my refund back from this company. Every penny counts at the moment for everyone and its abhorent that this company cannot sort such an easy issue.... I JUST WANT A REFUND FOR THE ITEM I RETURNED HOW DIFFICULT CAN THIS BE!!!! Avoid this company at all costs!!!!

12 September 2023
Unprompted review
Rated 5 out of 5 stars

Fast response using "submit form"

Received my duvet set very quickly, unfortunately it wasn't quite what I wanted. I found the best way to communicate with them was by using the "submit form" on their website with a fast response. As soon as they received it back my money was in my account. Thank you Luxton Living.

11 September 2023
Unprompted review
Luxton Living logo

Reply from Luxton Living

Thank you for shopping with us! We hope to see you again very soon.

Rated 5 out of 5 stars

My throw arrived a day early

My throw arrived a day early. Great quality and service. Will buy from them again.

12 September 2023
Unprompted review
Luxton Living logo

Reply from Luxton Living

That's great to hear! We look forward to seeing you again very soon!

Rated 5 out of 5 stars

Mattress Topper

Bought a super king mattress topper, I initially had an issue with it however Luxton were superb, very understanding and resolved the problem immediately, great customer service, would highly recommend them.

14 September 2023
Unprompted review
Luxton Living logo

Reply from Luxton Living

Thank you for your feedback. We are glad we was able to rectify the issue for you.

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