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Luxtripper Reviews 

4,724
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 566 reviews, reviewers overwhelmingly had a great experience with this company, highlighting the outstanding support and dedication received from the very beginning until the end of the booking journey. Customers frequently praise the helpful and friendly team for providing exceptional customer service, noting that staff members consistently go above and beyond to ensure every single detail is thoroughly addressed. People emphasize that travel agents are extremely patient, professional, and accommodating when handling multiple itinerary changes, destination adjustments, and custom requests for upcoming holiday packages. Travelers also deeply appreciate the efficient communication, immediate responses, and seamless coordination across various channels, making the entire planning process completely stress-free and exciting.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, patience, and dedication.... See more

Holidays

Customers consistently note positive experiences with holidays, highlighting agents who go above and beyond... See more

Service

Clients share positive opinions on service, noting that travel agents are consistently helpful, patient, and... See more

Booking process

People report positive experiences with the booking process, describing it as stress-free and... See more

Customer service

Users describe positive interactions with customer service, noting that travel agents are consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I honestly can’t recommend Rob enough! From the very beginning, he was incredibly helpful, patient and genuinely went above and beyond to help me find the perfect holiday. He took the time to liste... See more

Company replied

Rated 5 out of 5 stars

Sheena really went above and beyond, I must have sent through 20 Maldives resorts to check prices and dates and she did so efficiently while also giving me great info about them to help decide which w... See more

Company replied

Rated 5 out of 5 stars

A truly fabulous holiday all sorted by Neo & his wonderful team. Whilst searching for a holiday, Neo from Luxtripper was the only holiday Co to respond. He organised everything from beginning to end... See more

Company replied

Rated 5 out of 5 stars

We have not been on our holiday yet but this is an initial review with one to follow next year! I was given Sheena as my travel agent, I have most likely been the customer from hell😂 I have face... See more

Company replied


Company details

  1. Tour operator
  2. Tour Agent
  3. Travel agent

Written by the company

Formerly known as Affordable Luxury Travel and part of Moresand Limited, Luxtripper is an award-winning luxury tour operator specialising in experiential, multi-destination and adventure travel across some of the world’s most exotic destinations. Every Luxtripper holiday is tailor-made just for you. Our team of passionate travel specialists can create unique itineraries that encompass your every wish, and our complimentary Concierge service is there after you’ve booked for the little extras to make the most of your time away. So, whether you’re wanting to trek with wild mountain gorillas in Rwanda, create a music-themed road trip through California, snowshoe through the icy glaciers of the Antarctic, or even just relax with a good book in a private villa in the Maldives, our mission is to understand what unique means to you and create incredible trips you will never forget. Get in touch to discuss your dream holiday with us today by emailing enquiries@luxtripper.co.uk or calling our amazing team on 0203 023 7776. We are open Monday - Sunday from 9am to 11pm.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5k reviews

5-star
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4.9

All reviews

(4,724)

559 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and helpful

They were very quick to respond to my questions and helped a lot

24 June 2026
Unprompted review
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Reply from Luxtripper

Hi Tom,

We really appreciate you taking the time to leave a review. Knowing you received prompt answers and the support you needed is exactly what we aim for. Thank you for choosing Luxtripper.

Kind regards,
Luxtripper

Rated 5 out of 5 stars

Efficient service

Ethan was nice , helpful and arranged my holiday very efficiently . I can definitely recommend this travel agent to friends and family.

23 June 2026
Unprompted review
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Reply from Luxtripper

Hi,

Knowing you'd recommend us to your friends and family is one of the best compliments we could receive. Thank you for your kind feedback, and we'll be sure to share your comments with Ethan. Wishing you a fantastic holiday.

Kind regards,
Luxtripper

Rated 5 out of 5 stars

Fantastic service from Ethan

I have just booked a Formula one package to attend the Italian Grand Prix. Ethan kindly helped me and answered all my questions. He was very helpful indeed. Excellent service and he took care of booking everything for me. Wonderful service. I will use LuxTripper again. Thank you so much.

24 June 2026
Unprompted review
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Reply from Luxtripper

Hi Vickie,

Thank you for your thoughtful review. Knowing Ethan could take care of everything and give you complete confidence in your booking means a great deal. Enjoy every moment at the Italian Grand Prix, and we look forward to planning your next adventure.

Kind regards,
Luxtripper

Rated 5 out of 5 stars

We’ve just booked a holiday through…

We’ve just booked a holiday through luxtripper with Rob who has been extremely helpful in providing us with a luxury holiday to Bali. Hopefully the holidays as luxuries as it looks.

23 June 2026
Unprompted review
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Reply from Luxtripper

Hi Nick,

Rob will really appreciate reading this. Finding the right holiday is one thing, but knowing you felt looked after throughout the booking process makes your feedback even more rewarding. Have an amazing time in Bali!

Kind regards,
Luxtripper

Rated 5 out of 5 stars

Second time using Luxtripper

Second time using Luxtripper. Thanks to Rob for being patient and helping us find the holiday we wanted. Looking forward to a fabulous holiday !

19 June 2026
Unprompted review
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Reply from Luxtripper

Hi Claire,

Seeing customers come back to us is something we never take for granted. Thank you for booking with Luxtripper again, and we're delighted Rob could help you find the right holiday. Wishing you a trip to remember.

Kind regards,
Luxtripper

Rated 5 out of 5 stars

Fantastic service from Rob

Fantastic service

19 June 2026
Unprompted review
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Reply from Luxtripper

Hi Clifton,

Thanks for your feedback. We'll be sure to share your kind words with Rob. It means a lot to know you had such a positive experience.

Kind regards,
Luxtripper

Rated 5 out of 5 stars

Surprise birthday gift.

I needed lots of help and advice to plan a surprise 21st. birthday experience for my granddaughter. Ethan was more than helpful, he understood my needs with patience and was always willing to advise and suggest options. We now have a 4 night package to the Italian Grand Prix booked and cant wait to hear all about it.’Thank you Ethan for sharing your knowledge and recommendations.

18 June 2026
Unprompted review
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Reply from Luxtripper

Hi Andrea,

Planning a surprise like this is no small task, so we're delighted Ethan could make the process that little bit easier. Thank you for trusting us with such a special occasion. We hope the Italian Grand Prix is everything your granddaughter could wish for as she celebrates her 21st birthday.

Kind regards,
Luxtripper

Rated 5 out of 5 stars

Fantastic service from Mason

Fantastic service from Mason, a really helpful response to all my questions and quires, booking was a simple process and I'm very happy with my booking to Aruba 😎

18 June 2026
Unprompted review
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Reply from Luxtripper

Hi Mackay,

Aruba is a brilliant choice! We're so pleased Mason could answer your questions and make everything easy from start to finish. Thank you for choosing Luxtripper, and we hope you have an amazing time soaking up the sunshine.

Kind regards,
Luxtripper

Rated 5 out of 5 stars

Special 60th birthday holiday

Arranging a special 60th birthday trip to the Maldives!
Steven, was really helpful, Patient and understanding. Helping us find the right island Kagi and business flights. The whole booking process was made easy, many thanks to Steven!
I will do a review of the holiday on our return

16 June 2026
Unprompted review
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Reply from Luxtripper

Hi Nick,

It sounds like you have a very special trip ahead. Steven will be delighted to know his guidance helped you find the right island and made everything easy to arrange. We hope your 60th birthday at Kagi in the Maldives is filled with unforgettable moments, and we'll look forward to reading about your experience when you're home.

Kind regards,
Luxtripper

Rated 5 out of 5 stars

Rob our agent was super helpful

Rob our agent was super helpful, friendly & very informative. I changed my mind on dates & locatiins & rob was always more than happy to help

17 June 2026
Unprompted review
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Reply from Luxtripper

Hi Rebecca,

Holiday plans don't always stay the same, so it's great to hear Rob was able to help you explore different dates and destinations until you found the right one. Wishing you a wonderful holiday!

Kind regards,
Luxtripper

Rated 5 out of 5 stars

I found a multi centre holiday on…

I found a multi centre holiday on luxtripper and enquired about it, Aiden gave me a call back and was very helpful, he found us the best deal he could and kept me informed of everything. We are not travelling until april 2028 as we have already booked something else for next year. Customer service from Aiden has been fantastic so far and I would definitely recommend using them. I will update after the holiday but I have already put 4 people over to luxtripper. Thank you Aiden for your help

13 June 2026
Unprompted review
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Reply from Luxtripper

Hi Anispraka,

Knowing you've already recommended us to four other people is an incredible compliment – thank you. We're so pleased Aiden could help you secure the right multi-centre holiday and keep you updated throughout the process. We hope the countdown to your April 2028 adventure flies by, and we look forward to hearing all about it when you're back.

Kind regards,
Luxtripper

Rated 5 out of 5 stars

Wow, what an amazing service

Wow, what a positive experience... Aiden was amazing. Professional, kind and so, so patient. The trips on the Luxtripper website all looked so fantastic I kept changing my mind but Aiden was happy to help. In the end we booked two holidays and we are so excited. Can't recommend Aiden and Luxtripper enough ♥️

14 June 2026
Unprompted review
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Reply from Luxtripper

Hi Mandy,

Choosing just one holiday isn't always easy, so we completely understand how you ended up booking two! It's brilliant to hear Aiden was there to guide you through every change until you found the perfect trips. Thank you for your recommendation, and we hope both holidays are everything you're looking forward to.

Kind regards,
Luxtripper

Rated 5 out of 5 stars

My experience with this company has been brilliant.

My experience with this company has been nothing short of brilliant! I usually speak with monalisa who is fabulous, but this time selena dealt with my booking and was amazing. I will continue to use this company for future travel. Thank you so much for making the process easy and enjoyable.

15 June 2026
Unprompted review
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Reply from Luxtripper

Hi Steph,

It's always rewarding to welcome returning customers. We're so pleased Selena could continue the high standard of service you've come to expect from Monalisa. Thank you for your continued trust in Luxtripper, and we look forward to helping you plan many more holidays.

Kind regards,
Luxtripper

Rated 5 out of 5 stars

Aiden was very efficient and a pleasure…

Aiden was very efficient and a pleasure to deal with and would have no problems dealing with him again cheers Aiden

14 June 2026
Unprompted review
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Reply from Luxtripper

Hi Niall,

Knowing you'd be happy to book with Aiden again is a wonderful compliment. Thank you for your feedback, and we hope to help you with your next getaway.

Kind regards,
Luxtripper

Rated 5 out of 5 stars

Rob was very diligent and patient when…

Rob was very diligent and patient when handling our query, he was very resourceful and worked tirelessly to get us the best deal. I am very happy with his service, i will definitely use him again and pass on his details.

15 June 2026
Unprompted review
Luxtripper logo

Reply from Luxtripper

Hi Zain,

It's great to know Rob's dedication made such a positive difference while finding the right holiday for you. Thank you for your kind words and for recommending him to others. We look forward to helping you again when it's time for your next trip.

Kind regards,
Luxtripper

Rated 5 out of 5 stars

Cant thank Rob enough for booking our…

Cant thank Rob enough for booking our holiday. He went above and beyond to get the right package and will definitely be booking through him again. Thanks again Rob, you made the whole process effortless.

14 June 2026
Unprompted review
Luxtripper logo

Reply from Luxtripper

Hi Jane,

It's great to hear Rob helped you find the holiday that was right for you and made everything feel so straightforward. We really appreciate your feedback and look forward to helping you again in the future.

Kind regards,
Luxtripper

Rated 5 out of 5 stars

Excellent service from Rob

Excellent service from Rob! He was professional, helpful, and worked hard to find us a fantastic deal. The whole process was smooth and stress-free, and he kept us informed every step of the way. We're delighted with the holiday he arranged and would highly recommend Rob to anyone looking for great value and outstanding customer service…and we haven’t even left the country yet to go on the holiday yet!

14 June 2026
Unprompted review
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Reply from Luxtripper

Hi,

Reading that you'd recommend Rob before you've even packed your suitcase says it all! We'll make sure he sees your feedback. Thank you for choosing Luxtripper, and we hope you have an amazing holiday.

Kind regards,
Luxtripper

Rated 5 out of 5 stars

Amazing service

Jimmy helped us book our honeymoon, he has been very helpful in finding the best price and getting us the best possible rooms. Answered all of our questions and a delight to deal with!

Thank you Jimmy!

14 June 2026
Unprompted review
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Reply from Luxtripper

Hi Ellie,

A honeymoon is one of life's most special holidays, so we're delighted Jimmy could help you find the right trip and make everything easy to arrange. We hope it's the perfect start to married life and that you create memories to last a lifetime.

Kind regards,
Luxtripper

Rated 5 out of 5 stars

Took great care to provide the…

Took great care to provide the itinerary that we were requesting, prompt responses, Lucas was great, this is the 2nd time we have booked with Lux and we find they are efficient and good value

13 June 2026
Unprompted review
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Reply from Luxtripper

Hi Julie,

It's always rewarding to hear from customers who return to us. Thank you for recognising Lucas' efforts in putting together the right itinerary. We look forward to helping you plan many more trips in the future.

Kind regards,
Luxtripper

Rated 1 out of 5 stars

Avoid Luxtripper — Pressure Selling, Hidden Fees, and Zero Transparency

My experience with Luxtripper across two separate long‑haul holidays — Singapore & Borneo and South Africa & Mauritius — has been consistently poor, and I feel a responsibility to warn others.

For my Singapore & Borneo trip, Luxtripper charged £655 per person (£1,310 total) just to move the dates by one year. Despite multiple requests, they never provided any breakdown, justification, or evidence for this fee. It felt completely arbitrary and raised serious concerns about how they calculate their charges.

My South Africa & Mauritius booking followed the same pattern. I was pressured into confirming quickly, with limited time to review the itinerary and no clear explanation of how the price was constructed. Important details were missing until I chased them, and communication became noticeably slower once payments were made.

Across both bookings, Luxtripper showed:

• Pressure‑selling behaviour
• Unexplained and unjustified fees
• Lack of transparency in pricing
• Reactive, inconsistent communication
• A sales‑first approach rather than customer care

These issues weren’t one‑offs — they formed a clear pattern across two major holidays.

Luxtripper markets itself as a premium, tailor‑made operator, but my experience was the opposite. I would strongly advise anyone considering booking with them to proceed with extreme caution and ensure every detail is confirmed in writing before paying anything

30 April 2026
Unprompted review

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