Luxury Bazaar Reviews 314

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and exceptional service, making the purchasing process smooth and easy. Many people highlight the high quality of the products, noting that items arrive exactly as described and pictured, often in perfect condition. The delivery service is frequently mentioned as fast and reliable, with many customers appreciating the ability to track their shipments. Reviewers are particularly impressed with the overall service, describing transactions as seamless and efficient, with excellent communication throughout. Many express their intention to make future purchases and recommend the company to others.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently report that watches arrive exactly... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for their... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the outstanding and genuinely... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Quality

Clients share positive opinions on quality. Many customers are pleased that their watches arrived exactly as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First off, shoutout to Edward for being very professional throughout the whole process. Out of all the watch companies I’ve dealt with, they’re simply the best — they truly KNOW the value of rare Pate... See more

Rated 5 out of 5 stars

I was shopping for a gold Yacht Master II on the internet which can be overwhelming and nerve wrecking. I found Luxury Bazaar in my search and ended up speaking with Ana. She guaranteed me authenticit... See more

Rated 5 out of 5 stars

The LuxuryBazaar team is incredible! I am such a little fish in the ocean as a customer but both Roman and Ana treated me as if I were purchasing million-dollar pieces. They answered questions immed... See more

Rated 5 out of 5 stars

Ana Tenenbaum and her team were a dream to work with! Email inquiries were quickly responded to. Ana was open and responsive, pleasant and professional. She made everything smooth and easy. Wire instr... See more


Company details

  1. Watch shop
  2. Jewellery shop

Information provided by various external sources

We are the ultimate online portal for luxurious high-end watches, jewelry and accessories with a specialization in high-end timepieces. We have some of the finest brands on the market and we pride ourselves in our ability to deliver the most excellent and rare pieces with competitive pricing which others cannot offer.


Contact info

4.9

Excellent

TrustScore 5 out of 5

314 reviews

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Rated 5 out of 5 stars

Excellent Luxury Consignor!

I have purchased 2 high end items from Luxury Bazaar and both were great experiences. The first was a pair of rare Van Cleef & Arpels triple fleurette cluster earrings, and the second was a pair of vintage yellow gold pave leaf earrings. Both stunning and arrived in perfect, like new condition, with very fast shipping and very personable sales associates. I look forward to many more purchases in the future! Highly recommended (and for reference, I am a long-time collector of estate, heritage, and high jewelry).

6 August 2020
Unprompted review
Rated 5 out of 5 stars

Fair & Fast

Found the watch I wanted at a very fair price. The online ordering was quick and simple. My watch arrived in 3 days. Exactly the type of service I expect! Quick and simple.
What more could you want ?

6 August 2020
Unprompted review
Rated 5 out of 5 stars

I love shopping at Luxury Bazaar

I love shopping at Luxury Bazaar. They have great merchandise and excellent prices. Also, what is so important to me, they have an excellent customer service. My only recommendation would be to offer a prepaid return shipping label when the customer is in need.

6 August 2020
Unprompted review
Rated 5 out of 5 stars

This website has been a great…

This website has been a great experience for me. I searched the web extensively for Stephen Webster, mens jewelry. I found it on Luxury Bazaar, I have purchased 6 mens rings from this site. Everything is exactly;y as described. Their prices are lower than comparable offerings. The jewelry I purchased all came with original tags, all verified as genuine. I must admit I was initially nervous about buying jewelry on line but this company made the experience easy and comfortable. Everything arrived quickly by Fedex and they always offered easy returns if I wanted. I did speak to customer service a number of times to ask specific questions on some of the rings which they very quickly and fully answered. I can comfortably recommend this company for anybody seeking to buy jewelry

6 August 2020
Unprompted review
Rated 5 out of 5 stars

Very good deal with Luxury Bazaar !

Very good deal with Luxury Bazaar !
I recommand to buy watches on this website. The shipping was very fast to France.

6 August 2020
Unprompted review
Luxury Bazaar logo

Reply from Luxury Bazaar

Thank you Fabien! We appreciate the great feedback! - James

Rated 5 out of 5 stars

LB delivers, price and cust svc

Super prices and customer-centric/specific customer service when requested. For me, price and service are king and LB delivers.

5 August 2020
Unprompted review
Luxury Bazaar logo

Reply from Luxury Bazaar

Thank you MC! We appreciate the great feedback and will continue providing the best possible prices and service! - James

Rated 5 out of 5 stars

Excellent experience every time

I have made several purchases from LuxuryBazaar. Every time, the designer jewelry was stunning and arrived in an excellent condition—as described. LB also does an excellent job communicating and ships purchases right away.

5 August 2020
Unprompted review
Luxury Bazaar logo

Reply from Luxury Bazaar

Thank you Polina! We appreciate the kind words and your business of course! - James

Rated 5 out of 5 stars

Great Service!

I recently bought 4 Dunhill Table lighters from them at a GREAT PRICE! They worked with me til I was happy to make my purchase! I would not hesitate to buy from them again! DB

5 August 2020
Unprompted review
Luxury Bazaar logo

Reply from Luxury Bazaar

Thank you Dave! We appreciate the great feedback! Those lighters are awesome! - James

Rated 5 out of 5 stars

Great prices on beautiful jewelry

Great prices on beautiful jewelry. Good communication and fast shipping! Will definitely be back for more!

5 August 2020
Unprompted review
Luxury Bazaar logo

Reply from Luxury Bazaar

Thank you Toby! We appreciate the great feedback and will continue doing everything we can to create an amazing experience! - James

Rated 1 out of 5 stars

False advertisemen. Not in stock

Items advertised with good prices online but never in stock. Have tried to do business with them couple times but every time item is available on their website for purchase but when you contact them they say its out of stock and still leave it on their website. Roman also many times offered discount pricing in his youtube videos if you directly purchase from them
And not thru chrono24 or website but that is a lie as well. If anything they charge extra for credit card transactions . Thats why i decided to not even bother with them

12 July 2020
Unprompted review
Luxury Bazaar logo

Reply from Luxury Bazaar

We have been in the industry for over 20 years and have thousands of satisfied customers worldwide. Given you've never done business with us and are simply leaving spam reviews, this is not a true representation of who we are or what we do. Roman Sharf.

Rated 2 out of 5 stars

Poor website and bad customer service

Ordered through their website a $38 item. Received no order confirmation email that is standard with e-commerce transactions. Fedex sent me a notice that I was receiving a package from Luxury Bazaar (email was not from Luxury Bazaar but it was sent to me because I have a Fedex account that notifies me of all shipments to me). I tried to redirect the package to a Fedex pickup location as it is impossible for me to be home during the Fedex delivery hours; Fedex www informed me that it was restricted by the shipper so that no delivery changes can be made. Sent email via Luxury Bazaar webform to change restrictions. Upon sending this email I received a blank page with no confirmation (no error code; no confirmation; a completely blank page). Did not receive response from the email. The next day I called the company at the phone # listed on their www page. A "receptionist" answered the phone at what should have been the customer service department. I informed her of my problem. She did NOT ask my name nor my order # nor my contact information. She informed me that shipping restrictions could not be lifted because of their insurance policy. I pointed out that this was a $38 order. She said that their company's orders range from $38 to over $1,000,000 orders. I did not see how this pertained to my problem but it actually pointed out the absurdity of the policy as it pertains to my order. I informed her that the order would be returned to her company as I cannot receive it. She said that was okay. Luxury Bazaar will now be spending as much money on shipping, customer service (?), and return shipping that is probably close to the cost of the actual order. To me that represent very poor customer service.

13 December 2019
Unprompted review
Luxury Bazaar logo

Reply from Luxury Bazaar

Hi Keith,
Thank you for taking the time to write a review about your experience with LuxuryBazaar.com. First, I would like to apologize for the experience you had. We've had some technical trouble lately due to increased traffic and it looks like we've sorted it all out.

Regarding our shipping policy, it is a blanket policy that we do not allow rerouting of packages whether for $1 or $1,000,000 due to the methods that scammers are using these days. This is a policy to protect our customers and is not meant to cause an issue.

We do have an amazing customer service team and if you would have spoken with any member of that team via phone, livechat, or email, they would have gone out of their way to accommodate you.

Since our end goal is always a satisfied customer, we are willing to take a financial loss when it comes to shipping and return which is why that is always an option.

Again, I sincerely apologize for your experience and I hope you give us a chance to correct it.

Thank You,
James @ Luxury Bazaar

Rated 1 out of 5 stars

Ordered a omega braclet size 7 inches…

Ordered a omega braclet size 7 inches sent wrong one to big was supposed to come with box no box not even a omega bag no guarantee not happy this was supised to be a gift to big no box no reply well out of pocket 61 pounds postage 40 pounds tax plus what i paid expensive for braclet to big and no guarantee it not fake only orded as stated 7 inch i already own 3 onega braclets and never been sent one without onega oackaging and paperwork so not happy that what makes me not convinced about athenticity

9 November 2019
Unprompted review
Rated 1 out of 5 stars

Sold a high-quality replica complete…

Sold a high-quality replica complete with very nice bogus documents and case in place of the real thing. Watches are hard to vet for authenticity, but it was a replacement item for one my wife had owned, so she spotted it right away. A bunch of BS about the watch being legit but the strap and case not, promised to fix it, delay delay delay. My wife freaked out, then they promised to take it back, delay delay, wouldn't take it back. If I had more time to deal with things like this, I would have sued them.

They also managed to remove my previous review which was a vastly more succinct version of this. According to my records, "You sent a payment of 2995.00 USD to Luxury Bazaar (accounting[at]luxurybazaar.com)" via Paypal on Aug 1, 2013 14:05:14 GMT-04:00.

14 October 2018
Unprompted review
Rated 5 out of 5 stars

Terrific service and fine prices

My salesman, Adrian, has treated me well. Sold me a wonderful gold Omega at a better price than I could fine elsewhere; lots of helpful communication, rapid courteous service, and tolerant of my suspicions (I had not done business with them in the past). I'm glad I found this company. No hesitation in buying from them again.

9 October 2018
Unprompted review
Rated 3 out of 5 stars

Needs a lot of improvement

This company has nice merchandise but they don't follow through on emails. I wrote them about two separate ring mountings and they never provided the information. If they would list details such as dimensions, diamond quality and especially what size stones fit in their mountings, then the questions would be unnecessary. I guess they don't want the business.

12 July 2018
Unprompted review

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