Ok, but not what I expected quality-wise
Arrived quickly (was a gift from my husband) and the scents were nice. But I found it burned a lot quicker than normal candles and even when I trimmed the wick it would give off a lot of smoke. The concrete jar soon became black on the inside and looked quite grubby.
When I removed the wick to change it, the pink paint on the inside base of the jar was peeling off.
Nice idea but think I'll stick to my usual brand, I feel the quality was lacking.
Reply from Luxury Pearled Candle Co. ®
Hi,
Thank you for taking the time to leave a review — we really appreciate you sharing your experience.
We’re pleased to hear your order arrived quickly and that you enjoyed the fragrances, but we’re sorry to read that the burn performance didn’t meet expectations.
Candle Pearls burn differently to traditional solid candles, and if the wick is slightly too long or the burn time extends beyond 2–3 hours, it can lead to a deeper melt pool and increased smoke. Smoke and blackening inside a jar are typically caused by an oversized flame or carbon build-up on the wick, rather than the wax itself.
That said, the jar finish should not peel, and we take that seriously. We would very much like to see this and understand exactly what’s happened.
Please contact us directly at sales@luxurypearledcandles.co.uk with a photo and we will happily review this for you and put it right.
Customer satisfaction is extremely important to us and we always aim to resolve any concerns properly.
Charlotte & Virginia
Luxury Pearled Candle Co.
