Consumer Beware: Unlawful Retention of Funds & Zero Accountability
Do not do business with Big Watch Buyers Inc. / Luxury Watches USA (located at 20 W 47th St, New York, NY). This company engages in deceptive practices and unlawfully withholds consumer funds.
I sent direct bank transfers totaling $1,022.50 for a layaway deposit on a Tudor Black Bay Chrono. I subsequently canceled the transaction in writing before any product was fulfilled or delivered. At no point did they provide, nor did I sign, any contract, invoice, or agreed-upon terms stating that deposits were non-refundable.
Despite having zero legal documentation or signed terms, management refused to return my money, stating in writing: "The refund is non-refundable." When a formal complaint was filed with the Better Business Bureau (Complaint ID 25236684), the business completely ignored and ghosted the process, leading to the case being closed as unanswered.
Because they refuse to act in good faith or return money taken without a signed contract, this matter has been officially escalated and filed with the New York State Attorney General’s Consumer Frauds and Protection Bureau (Intake ID: 1-1367252322). Future buyers should exercise extreme caution and avoid sending funds to this merchant.