Luxury Watch Repairs Reviews 6,478

Luxury Watch Repairs is a company I have used before to have the battery replaced in my Omega Ladies Watch.
On contacting them they sent me a prepaid special delivery padded package to return my watch to have the battery replaced, they kept in touch by email to confirm my watch had arrived with them, for which I was grateful for.
My watch was returned along with a very useful watch case for storing when not in use, my watch certainly looked like new again after being polished I was very impressed.
Thank you very much for a good job well done.

Susan Conner
Brechfa House
Brechfa
Carmarthenshire.

Great service with full updates what was happening with my watch and it was returned looking super shiny and brand new

Great job with the changing of my watch battery.

Brilliant!

From start to finish the process was really simple.

Like many I wanted to be sure I was sending my expensive watch to someone genuine so I did research before hand.

Greta price, fast return... Can you recommend highly enough!

Reasonable price for my battery replacement in my Tag
Very speedy turnaround and case supplied for transportation was excellent protection for my watch

Great communication and great service too ! Recommend

This company serviced my TAG watch. As I am not close to their store, I sent it through the post. It was all done through secure signed for delivery. Customer service was great, I was kept informed all the way through and the watch was returned to me in a lovely case, again through secure delivery. Highly recommended.

Update 24 May 26
After 3-4 more attempts to contact via email and phone, Luxury Watch Repairs have not responded to my requests for update. It has now been 33 weeks since I sent my watch to them and almost 3 months since the last communication from them. I have now sent the details of this situation to the Consumer Champions team at The Guardian, in hope that they may see fit to investigate on my behalf, and all of the others with similar experiences who have posted on TrustPilot.

Sent my Breitling watch to be repaired on 29 Sep 25 with a timeline of 15-25 weeks. It has now been 30 weeks and the sporadic email responses have completely stopped. Last communication from LWR was on 4 March with a commitment to provide me with a further update in 4 weeks time. Am starting to feel like I have been scammed. Order number is 65403 and the surname matches the name on my profile on TrustPilot. Would be wonderful to have a response and know that my watch is actually being repaired. Have paid £800 for this service and am naturally concerned.

Very easy to deal with.
We have used this company before for insurance quote for repair to a
Breitling watch .
On this occasion only required a replacement battery to a Tag Heur but very honest straight up service & even followed up to make sure watch received satisfactorily.
Will definitely use again.

I’ve used this company over at least 3 years and previously the service and especially communications were excellent.

They have failed to reply to emails for over 2 weeks. I visited the Hatton Garden location to find a note on the door explaining I list scan a QR and make an appointment. None available for days, what a waste of my time. I wish they would take calls or reply to emails. When I dropped my watch off, there was a very upset couple who’d travelled from Oxford waiting for someone to open the shutter, this was at 11am and no one was answering the phone or even a note on the door.

Excellent service hassle free was a cheaper quicker servytgan going to my local Tag agent

First class service from LWR from start to finish. Based on recommendations online I trusted LWR for a battery replacement on my 1999 TAG Heuer F1 Chronograph. High quality fully insured packaging was sent to me, with the battery replaced & watch sealed & pressure tested prior to return via next day DHL. 100% recommended.

Fabulous service
Outstanding Communication
Speedy
Appreciate you looking after my fine watches.
Thanks

Great service. Kept informed at all times

My Tag was sent to have the glass replaced and new battery. After wearing it once I realsied that the Bezel was missing. Fortunately I found it on my floor in my hose. I complained as only the repairers had touched the bezel to remove glass. Evidently there is a inner washer that secures the bezel. Obviously this hadnt been fitted back. The company despite the obvious, refuse to accept responsibility and now want to charge me for a new bezel. No one from management has returned my requests for contact either..AVOID this company and take your watches to a local reputable company instead

Quality of work was great.

Having used Luxury Watch Repairs previously, I had no hesitation in using them again. From the first initial e-mail, sending out the pre-paid, insured package, and the constant updates regarding my watch, the whole process was flawless.
Very happy to give the company 5 stars and won’t hesitate to recommend them and use them myself again.

UPDATE:

Trust pilot have removed LUXURY WATCH REPAIRS response as it was in breach of GDPR regulations.

You’ve written a review for Luxury Watch Repairs, and they’ve asked for more details to better understand your experience.

Just a reminder that you have 2 days left to provide more information or your review may be taken offline.
ADD REVIEW DETAILS.
This has already been supplied to LUXURY WATCH REPAIRS via my emails and online chat and they confirmed in their email below that they have my details. Maybe they are trying to get my review removed...

For clarity, I did not use my full name in my review, so I ask you to remove it immediately from your response. You have taken this from private records and used in a public context where it is not necessary. Please ensure that any use of my personal data complies with your obligations under UK GDPR. Particularly in relation to data minimisation, necessity and proportionality.

The service exceeded the agreed timeframe, and upon return, multiple visible scratches remained. These were not deep and, as confirmed independently by a specialist watch retailer, could have been removed without compromising the structure or shape of the watch. As such, the result falls significantly below the “near showroom condition” described.
I have made repeated attempts to resolve this matter over a period of approximately six months, which have largely gone unanswered. Only after pursuing your online chat was I able to obtain a response.
I would also like to clarify that at no point have I made any threats. I simply stated that I would leave a factual review reflecting my experience, which I am fully entitled to do.
While you have suggested returning the watch for re-inspection, I am not prepared to do so. You have already had a reasonable opportunity to carry out the service to an acceptable standard, and given the lack of engagement over the past six months, it is not reasonable to expect me to place further reliance on your service.
Under the Consumer Rights Act 2015, services must be carried out with reasonable care and skill. I do not believe this standard has been met, and pictures prove this.
I am therefore seeking a partial refund to reflect the substandard outcome of the work carried out.
If I do not receive a satisfactory response, I will proceed with a claim via the Small Claims Court without further notice.
I would prefer to resolve this matter amicably and without escalation.
If you wish to contact me, I suggest you email me.

Terrible .. they’ve had my watch for over 4 months , now questioning if they are even still in buisness and will I get my watch back . No ability to call anyone and emails go unanswered for approx 3-4 weeks each time .

EDIT as of 21 April , given Luxury Watch repairs reply to my poor review ..

I replied to your ‘need further info’ to my thread here with the reference number as requested only to then receive the reply that you don’t recognise that reference number .

That is your reference number from a quote received by you and to say that it is not recognised is total nonsense , and why can I get someone’s sort of reply on Trustpilot yet not from you to my MANY ongoing emails dating back to January 2026 .

I will now seek a solicitor to try to get my vintage Cartier watch back from you .

EDIT as of 5th May 2026 ….. I did finally get my watch back from you after relentlessing contacting you on all available channels everywhere for over 4 months .. the 580£ quote you eventually gave me was fixed by a wonderful watch repair shop in Chiswick for 40£!!

Please do not use this company unless you want months and months of stress and from what I’ve read people still don’t have their watches back , I was surprised to be honest I even got it back , wrapped in a teeny bit of bubble wrap and flimsy plastic envelope .. whole ordeal shocking . 😡