Luxury Watch Repairs Reviews 6,477

Great communication from obtaining the secure postage bag, through the repair/service,(getting a photo of your watch at LWR was a great idea), and finally the return of my watch. Easy to pay the final invoice. I would definitely recommend this service.

Watch came back like new only problem did not respond to my emails every time as it away longer due to hold up of new strap

I sent my Rolex to LWR using their prepaid and insured mailing service and was kept updated throughout the process. They stuck to their initial quote and the watch was returned to me via DHL courier in a secure transit case and in perfect working order and condition. The timescale was over Christmas which extended the servicing -

Watch received at LWR - 5th Nov 2025
Quote received and paid - 14th Nov 2025
Watch received back - 11th March 2025

This was in line with the quoted timescales and whilst the watch was away for some time, it was what I was expecting so no surprises.

Waiting for an update following Omega watch being received by LWR on 11 February for a service. Once received and booked in the system I received emails and a phone call on 13 March to check I was happy. The parts are in just waiting to find out how long the work will take. Score subject to further review based on current lack of information provided on expected timings and emails going unanswered. Booked an appointment to visit the store on 7 May to find out the latest.

I had my late fathers Rolex repaired last year, although I took 6 months, I did receive it back in a very good condition, however, I also paid over £100 for a valuation certificate, which I haven’t received. I have emailed numerous times without any reply other than the automated response saying email received. I have tried phoning them on several occasions but the phone line just has a message saying lines are intermittent, no option to leave a message. I have looked for this apparent online chat, but it does not seem to exist. I live in Merseyside so I can not go into the shop in Hatton gardens, London. I am at a loss about what else I can do. Reading similar reviews on here, I’m lucky to have received my watch back, but they still owe me a refund for the valuation.

Update to the previous review.
I have received a phone call this morning from Luxury watch repairs, and the valuation certificate emailed. They couldn’t be apologetic enough, very happy with the outcome, and the gentleman who contacted me, and as a gesture of goodwill, for my inconvenience they are refunding the cost of the valuation certificate, couldn’t ask for more.

Sent my Tag Heuer for a replacement battery and pre paid £138:00, still waiting after 5 weeks, no way of contacting them just automated replies, could have had the battery replaced for £90:00 in Preston with same day service, keep away from this company.
Dougie Anderson

Contacted by, Oliver, who explained they were awaiting parts from Tag, these had arrived the previous few days and work would be completed next week. Oliver was professional, courteous and reassuring, based on Oliver’s explanation and assurance I will change my review to 5 stars.

Received my watch back from LWR in pristine condition and a lovely presentation box, work seems top class just need to look into communication issues which is the only minus I would give this company.

Great service

Quick receipt of postage pack and battery replaced and returned within 48 hours.

As ever great service. Highly recommended. Battery replacement and pressure test in my Breitling done in a week.

Poor service.

Email correspondence very slow (waiting up to a week for something back), and then not receiving particularly helpful or informative responses when they finally arrived.

On complaining about the service and asking for a return, I was informed that I needed to pay £24 to get my watch back.

Poor service and then holding watches to ransom left me pretty disappointed all round. Not a great look for Tag Heuer in having LWR as an approved repairer.

I won't be using them again.

Sent my Tag Heuer to Luxury Watch Repairs for a case polish as it was covered in scratches. They sent a sturdy case and secure envelope to send my watch off to them. During the process I was kept up to date with the progress of my repair including photos.
My watch was returned in a sturdy case which can be reused. Particularly good for spectacles!
My watch looked like new. I shall be using them again with confidence. Thank you Luxury Watch Repairs.

Terrible, scammer’s. do not trust.

Excellent service from beginning to end.

Can’t fault LWR. I sent a 50 year Heuer for a repair/service. Communications were fantastic. I ultimately decided not to go ahead with the repair and recalled the watch, it was back with me within a week. LWR are very easy to deal with and are very customer focussed. Thanks LWR

Had my watch service with this company and they said I required a new main spring as it is automatic
The quote was for £612 and had to be paid up front which I did
I received my watch back after 10 weeks . It now loses time and only runs for 2 hours when I take it off
Contacted the company many times via email as they do not answer the phone
No response so I am stuck with a faulty watch and £612 out of pocket
Stay clear of this company

Admittedly, the watch took quite a while for it to be serviced, and the strap replaced. However, I have just received my watch today. LWR have done an amazing job. I am very impressed with the condition of the watch, and the service they have provided. The watch looks as good as it did on the day I purchased it.

LWR, couriered the return of my watch securely and kept me informed of the delivery process and delivery date via DHL.

Had my watch polished and re furnished..Verry happy with it ... was worrying about if I would get my watch back after all the bad reviews and thought I might of been scammed ... I never had any reply from emails only the live chat .. verry happy with the price it paid but the stress of it all I wont be using them again

LWR are excellent at repairing & servicing watches. But communication could be better!

Avoid this company like the plague. Last August I sent them my watch and £550 payment for a service and new battery. I spent months chasing them for a date of return; when they did respond they were generally unhelpful and at times belligerent. They are currently in administration and if other reviews are correct this is a regular occurrence. Fortunately the Administrators were helpful and I received my watch back, over 6 months later, unrepaired, and £550 out of pocket. Do not trust this company.