Banner for Luxus Home and Garden UK

Luxus Home and Garden UK Reviews 

807
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and sturdy construction of the furniture, noting its beautiful appearance and good value. Many also highlight the efficient and prompt delivery service, often mentioning helpful and organized delivery teams. The overall service, including communication and quick resolution of initial issues, is consistently described as outstanding. However, some people experienced issues with their orders, such as receiving items that were damaged or faulty upon arrival, including broken chairs or cracked benches. Additionally, a few customers noted receiving incorrect items, like cushions for a different sofa set or the wrong table shape. Some reviewers also mentioned occasional delivery delays or a lack of communication regarding delivery updates.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality, solid construction,... See more

Quality

People report positive experiences with quality, often describing products as well-made, sturdy, and durable,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the speedy and prompt delivery... See more

Service

Clients share positive opinions on service, with many reviewers highlighting speedy service from ordering to... See more

Order

Users describe positive interactions with the ordering process, often highlighting the ease of ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was swift and seamless. I ordered my oval six seater teak dining set on the Thursday and we were having dinner on the deck by the following week. The installers were (according to my husband)... See more

Company replied

Rated 5 out of 5 stars

Couldn’t be more delighted with my teak garden table and chairs. Very sturdy extremely good looking, and comfortable Delivery was certainly quicker than the website ordering suggested. Very well and s... See more

Company replied

Rated 5 out of 5 stars

We now have the Henley 10 seater Teak table and chairs (2 are end benches). Very impressed with the teak quality and its craftsmanship. The table design is very flexible and with stacking chairs and t... See more

Company replied

Rated 5 out of 5 stars

Easy ordering, clear website and range of furniture. Delivered to our garden as requested. We paid for assembly and taking away of packaging and all was done as requested. The delivery guys were frien... See more

Company replied


Company details

  1. #43 of 123 best companies in Garden Furniture Shop
  2. #36 of 77 best companies in Furniture Manufacturer
  3. #186 of 401 best companies in Home Furniture Shop
  4. #31 of 76 best companies in Outdoor furniture shop

Written by the company

Luxus Home and Garden are Award Winning manufacturers and distributors of sustainable, high-quality Teak Garden Furniture. Whether looking for seating for your garden or replacing your tired outdoor dining set, you're guaranteed to find the perfect match at our online store.

Award-Winning Service...

Written by the company

Luxus Home and Garden are commited to good, responsive customer service.
We have a longstanding commitment to treat all customers with respect, support and kindness.

Contact info

Promotion box for Luxus Home and Garden UK

Our Biggest Ever Sale!

Fantastic deals on Teak Furniture in our Summer Sale, Now On!

4.7

Excellent

TrustScore 4.5 out of 5

807 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(807)

167 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordering and delivering was first…

Ordering and delivering was first class. However there is a crack on the pole. It looks like it was filled before and now the filling has cracked. I’m not sure who to get in touch with to sort it out. Look forward to hearing from you.

24 May 2025
Rated 5 out of 5 stars

Teak and table and 8 chairs

Teak and table and 8 chairs. Very good quality and style. Easy to understand the website and excellent customer service. Items were delivered promptly and were erected by two marvellous men - at a very reasonable cost.

24 May 2025
Rated 5 out of 5 stars

What a fabulous company

What a fabulous company! Not only do they sell excellent quality products, but they are also super responsive. I asked their support if they could get my order out at an entirely unreasonable speed... completely expecting a no! But Joe contacted the depot immediately and managed to organise a deliver within 24 hours... incredible!

20 June 2025
Unprompted review
Rated 4 out of 5 stars

The dining set was easy to order…

The dining set was easy to order online. When the product was delivered the team were very polite and efficient at putting together the table and taking away existing set. The table and one chair had a crack in the wood and customer service were able to get a replacement sent out very quickly. The cream seat covers mark very easily and do not spot clean very well, and when put through the wash the material has disintegrated. The ‘free’ cushions aren’t a great addition as I’ll need to replace them now as 3 out of the 6 I received can’t be used. Option to buy more would be good. Customer service advised I measure the seats and get new ones from another retailer.

21 May 2025
Rated 5 out of 5 stars

All good

Great garden furniture at a very reasonable price. Extremely helpful and knowledgeable representatives. Delivery agents were also reliable and helpful. All good.

21 May 2025
Rated 5 out of 5 stars

Beautiful garden furniture

Dining table and four chairs seem sturdy and well made. Delivery was efficient. We have oiled the table and chairs and the furniture looks lovely on the patio. I thought long and hard about this purchase, and looked at several companies. It was the many positive reviews that give me confidence to buy from this company, so I wish to add my own positive review to help others make a decision.

20 May 2025
Rated 5 out of 5 stars

Quality product and great service

I was nervous about making such a significant purchase/investment online and unseen. However, I have not been disappointed; the teak garden set is of great quality. The delivery, assembly and removal service was also good.

16 May 2025
Rated 5 out of 5 stars

Garden furniture is beautiful

Garden furniture is beautiful, very heavy and solid. Took a little longer than expected to arrive but I was informed of the delay. The delivery was brilliant, it was delivered whilst I was at work to the garden, fully assembled and all the packaging removed. Would definitely recommend this company.

14 May 2025
Rated 4 out of 5 stars

Very fast and efficient delivery

Very fast and efficient delivery. We paid the extra for the assembly and packaging removal (which was worth it as there was quite a lot of packaging)
The table and chair set is very nice and built nicely ! Feels very solid. Will see how it is in a years time. The delivery guys were very helpful and quick. Highly recommend.

10 May 2025
Rated 2 out of 5 stars

I love the furniture but I had some…issues

I love the furniture but I had some problem that I found when applying teak oil. I had a back slat to a chair loose and the support bead hadn’t been fixed properly and was loose on one seat. A bit of glue and a cramp solved the issue.
Quality control obviously isn’t quite there.
That aside, very happy and the delivery team were nice and efficient.

7 May 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look