It was swift and seamless. I ordered my oval six seater teak dining set on the Thursday and we were having dinner on the deck by the following week. The installers were (according to my husband)... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Couldn’t be more delighted with my teak garden table and chairs. Very sturdy extremely good looking, and comfortable Delivery was certainly quicker than the website ordering suggested. Very well and s... See more
Company replied
We now have the Henley 10 seater Teak table and chairs (2 are end benches). Very impressed with the teak quality and its craftsmanship. The table design is very flexible and with stacking chairs and t... See more
Company replied
We took a bit of a risk ordering a table and chairs that we hadn't actually seen in person! But Luxus have been brilliant throughout. The online chat answered every question I had quickly and effectiv... See more
Company replied
Company details
- #44 of 122 best companies in Garden Furniture Shop
- #37 of 76 best companies in Furniture Manufacturer
- #188 of 396 best companies in Home Furniture Shop
- #32 of 75 best companies in Outdoor furniture shop
Written by the company
Luxus Home and Garden are Award Winning manufacturers and distributors of sustainable, high-quality Teak Garden Furniture. Whether looking for seating for your garden or replacing your tired outdoor dining set, you're guaranteed to find the perfect match at our online store.
Award-Winning Service...
Written by the company
- Luxus Home and Garden are commited to good, responsive customer service.
- We have a longstanding commitment to treat all customers with respect, support and kindness.
Contact info
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
- +44333 772 9013
- info@luxushomeandgarden.com
- luxushomeandgarden.com
Our Biggest Ever Sale!
4.7
Excellent
802 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't buy if you want the chairs to last over 1 year!
I purchased a table and chairs set in June 2024.
Unfortunately one of the chairs fell apart this week.
I contacted Luxus and Danielle of the Customer Care Team ensured that a replacement chair was ordered within an hour!
She was pleasant, responsive and efficient. The sign of a well run company.
Update, 24 June 2026. Two further Hampton chairs have broken. There is clearly a design fault. They are slightly over a year old!
"While we would not normally be able to offer further support beyond the warranty. However, as a gesture of goodwill, we would like to offer replacement of the two Hampton chairs that you have referred to in your email.
However, we do need to advise that this would be the final assistance we are able to provide in relation to this order, and we would not be able to offer any further replacements or claims going forward."
These chairs were stored inside during the winter and oiled as advised.
This may be a fault with the Hampton chairs, but beware.
15 April 2026
Unprompted review
Reply from Luxus Home and Garden UK
Hi John,
Thank you for taking the time to leave us such a kind review.
As discussed, this is highly unusual and we apologise again for the issues you have faced here. We are currently investigating this rare scenario internally and we really appreciate the opportunity to resolve this for you.
We are delighted that you were happy with the service you received and we truly appreciate your comments.
If you ever need anything from us in the future, we are always here to help!
Kind Regards
Luxus Customer Care Team
Brilliant quality very high standard…
Brilliant quality very high standard love my purchase
11 March 2026
Reply from Luxus Home and Garden UK
Hi Susan,
Thank you for leaving such a kind review.
We are very happy to hear that you are pleased with your order, we pride ourselves in our high quality and its great to hear that you are happy!
We really appreciate your kind words. If you ever need anything in the future, please do not hesitate to reach out. We are always here to assist you.
Kind Regards
Luxus Customer Care Team
Great quality garden furniture.
We now have the Henley 10 seater Teak table and chairs (2 are end benches). Very impressed with the teak quality and its craftsmanship. The table design is very flexible and with stacking chairs and the end benches being used as occasional general seating, it can seat either 4 or up to 10/12 in different table and chair configurations. Very easy to put the table together. Delivery by Costa and Eric was 1st class.
9 April 2026
Unprompted review
Reply from Luxus Home and Garden UK
Hi Paul,
Thank you very much for your kind review.
We are delighted to hear that you are happy with your new furniture set! We will be sure to pass on your kind comments to our delivery team.
If you need anything in the future we are always here to help and assist.
Kind Regards
Luxus Customer Care Team
Super quick delivery and amazing product
Super quick delivery. The men put it up and took away all rubbish which was super helpful. I get compliments on the table from everyone who’s seen it!! The most perfect finishing touch my garden needed!!
25 February 2026
Reply from Luxus Home and Garden UK
Hi Kady,
Thank you ever so much for taking the time to leave us such a positive review!
We are delighted to hear that you are happy with your new furniture and the service you received from our delivery team. We will be sure to pass on your compliments.
Please do not hesitate to contact us should you ever need anything in the future, we are always here to help!
Kind Regards
Luxus Customer Care Team
Great customer service and the 8 seater…
Great customer service and the rectangle 8 seater dining table and chairs is great quality and really good value for money. I am delighted with the set. The only reason I have not given 5 stars as the delivery turned up in the evening after I had waited in all afternoon. The delivery team delivered a good service. I recommend but you may need to be patient with delivery times.
19 March 2026
Unprompted review
Reply from Luxus Home and Garden UK
Hi Joanne,
Thank you kindly for taking the time to leave us a positive review.
We are delighted to hear that you are happy with the quality of your furniture and our customer service. We pride ourselves in these areas and we greatly appreciate your feedback.
We do sincerely apologise that your allocated delivery slot was not adhered to on your delivery date. We have provided your feedback on this to our dispatch partners and we are very sorry for the inconvenience this has caused for you. We have been informed that the delay with your delivery was due to external factors outside of their control but we do apologise for this, this can happen on rare occasions and we greatly appreciate your comments.
If you ever need anything from us in the future please do not hesitate to reach out. We are always here to assist you!
Kind Regards
Luxus Customer Care Team
Fantastic Company, Great Product, Great Communication
I couldn't be happier with my new patio dining set - extending table plus 6 San Fransisco chairs. The quality for the price is outstanding.
Communication was great, both from Luxus and their logistics company High Jump.
Super comfy chairs, rock solid quality table.
Highly recommended
18 March 2026
Unprompted review
Reply from Luxus Home and Garden UK
Hi Richard,
Thank you so much for taking the time to leave us such a positive review!
We really do pride ourselves in our high quality furniture so we are delighted to hear that you are happy with your purchase. Your feedback really does mean a lot to us.
If you ever need anything in the future, please do not hesitate to reach out. We are always happy to help.
Kind Regards
Luxus Customer Care Team
Products seem good quality from first…
Products seem good quality from first impressions. Good customer service
13 February 2026
Reply from Luxus Home and Garden UK
Hi there,
Thank you kindly for taking the time to leave us a review!
We couldn’t be happier to hear that your experience and the service provided was to your satisfaction.
Your feedback really means a lot to us and we hope you enjoy your new furniture!
We are always here to help if you need anything in the future.
Kind Regards
Luxus Customer Care Team
Excellent service and quality.
10 February 2026
Reply from Luxus Home and Garden UK
Hi Karl,
Thank you so much for taking the time to leave us a review. We greatly appreciate your positive feedback!
We are delighted to hear that you are happy with your purchase.
Should you ever need anything from us in the future, please do not hesitate to reach out. We are always here to help!
Kind Regards,
Luxus Customer Care Team
Very happy customer.
Excellent experience from start to finish. The garden furniture was delivered on time and we are so pleased with the quality it looks beautiful in the garden.
17 January 2026
Reply from Luxus Home and Garden UK
Hi Christine,
Thank you kindly for taking the time to leave us a review. We are delighted to hear that you are happy with your furniture!
We pride ourselves on our high-quality products and service, so your positive feedback means a lot to us.
If there is every anything you need from us in the future, please do not hesitate to reach out. We are always here to help!
Kind Regards,
Luxus Customer Care Team
Excellent service
My teak chairs are beautiful. Solid and elegant.
The process from ordering to delivery went smoothly.
Would recommend!
16 December 2025
Reply from Luxus Home and Garden UK
Hi Carol,
Thank you for taking the time to share your feedback with us. We're thrilled to know you had a great experience and that you're happy with your purchase.
Providing excellent service and ensuring our customers are satisfied is always our top priority, so your kind words truly mean a lot to us.
If there's ever anything you need, please do not hesitate to reach out. We're always happy to help!
Kind Regards,
Luxus Customer Care Team
Unfortunately cannot recommend Australian Branch
I understand that the company is new to Australia. I cannot comment on the UK company but unfortunately cannot recommend purchasing from the Australian branch. We excitedly invested a huge amount of money in a new table & chairs in September. There was no communication at all after the order was placed. I thought we had been scammed. Finally, the order arrived in the end of October. However, it was the wrong table (square when meant to be oval) and a chair was visibly broken. Despite multiple emails, we have not received any response from the company. It has been a really dissapointing experience for such a large investment. We have already noticed the wood deteriorating and quality issues, such as large cracks forming in other chairs. We are down to only 8 chairs out of 10. We are devastated to have wasted so much money. With a lack of response from the company, we have been left with no choice than to leave negative reviews to ensure others are not duped by the glowing reviews of the UK branch (like we were).
22 October 2025
Unprompted review
Reply from Luxus Home and Garden UK
Hi Tonyka,
Thank you for taking the time to leave a review. We’re sorry to hear about your experience and understand how frustrating this must be for you.
We’ve carefully checked our system, but we can’t find any details of your order. This leads us to believe that your feedback may have been intended for an Australian branch, which we are unable to assist with as we operate specifically within the UK and we are a separate company.
To ensure your concern is addressed as quickly as possible, we have contacted the branch on your behalf and we would recommend working with their customer service team moving forward, they will reach out to you shortly to investigate and assist you further for a resolution.
We truly value accurate feedback, as it helps our customers make an informed decision and allows us to improve where needed. We understand this review was not meant for us from the comments raised but please don’t hesitate to reach out if you need anything further.
*Update*
We were thrilled to hear from our Australia branch that your issue has been resolved and your replacement furniture has been successfully delivered. We appreciate that this review wasn't intended for us, but if you require any further assistance, please don't hesitate to reach out to your local branch in Australia. Wishing you all the best for the future!
Kind Regards
Luxus Customer Care Team
Good product, good price, mostly good service
Our teak outdoor dining set was delivered and assembled as scheduled and we're very happy with the product. The collection and disposal of our old set was less smooth. The delivery van was too full to take away our old set, so a follow-up collection was scheduled. That team took away most of the old set, but left behind a few items that had been placed separately by the original installation team. They were in clear view for the collection team, but hidden from my view inside the house and I only discovered them later in the day.
26 November 2025
Reply from Luxus Home and Garden UK
Hi Dan,
Thank you for taking the time to leave us a review. It was lovely speaking with you earlier and thank you for taking the time to discuss this further.
We understand that our dispatch partners arranged another trip to collect your furniture and we do apologise for issues caused on their behalf. We did offer if a further trip would be suitable free of charge to pick up the remaining pieces but we appreciate you did not want to proceed further with this. Our dispatch partners will be in touch to offer their apologies regarding this and we have passed on your valuable feedback internally to our team for review & our dispatch partners have reassured us steps will be taken to avoid issues such as this in the future.
Your feedback is greatly appreciated as this helps us to continually grow on our customer experience. We are absolutely delighted that your overall experience was a positive one, we hope you continue to enjoy your furniture and if there is anything further that you need from us please do not hesitate to reach out we are available by email on info@luxushomeandgarden.com or by calling us on 0333 772 9013.
Kind Regards,
Luxus Customer Care Team
Some problems but solutions found
I ordered a Teak patio dining set as a present from Luxus Home and Garden.
The company offered a great choice. We are pleased with the quality and its looks. I think it is good value for being of solid and durable teak wood.
The ordering process was straight forward. Delivery was given as “within 2 - 3 weeks”. But in the end it took 6 weeks. This brought a lot of stress and uncertainty.
However, their customer support was excellent and every communication with them was answered almost within minutes.
I rate the customer support with 5 stars.
When the furniture was finally delivered there was a small chip off the table. Disappointing. But Luxus Home and Garden offered replacement or a reduction in price. So a solution was immediately offered.
21 November 2025
Reply from Luxus Home and Garden UK
Hi Jutta,
Thank you for taking the time to leave us a review, it’s great to hear from you.
We want to offer our apologies, we understand there were some unforeseen delays to your order and your patience was greatly appreciated during this time when we were in communication with you.
It is fantastic to hear that overall your experience with us was a positive one, we will certainly pass on your kind comments to the team and we hope you enjoy your new furniture! We are delighted that your issue was resolved.
We wish you all the best and thank you once again from all us here at Luxus Home and Garden.
Kind Regards
Luxus Customer Care Team
Stylish furniture
Great product we are really pleased with it , also it was so well packed .
12 November 2025
Reply from Luxus Home and Garden UK
Hi Timothy,
Thank you for taking the time to leave us a review.
It’s fantastic to hear that you are pleased with your experience and time with us.
We are always around if you need anything else, we hope you enjoy your new purchase!
Kind Regards
Luxus Customer Care Team
Excellent company and beautiful table
Luxus wasn't a brand I was aware of but the Oval dining table was the exact size and shape we needed and is solid wood and good value. Communication and delivery was great and we love the table - I think it looks more expensive than it was. All in all, I'd certainly recommend Luxus and will use again.
12 November 2025
Reply from Luxus Home and Garden UK
Hi Thomas,
Thank you for your kind review, it is greatly appreciated and it is lovely to hear from you.
We are delighted to hear that your overall experience was a pleasant one and we are always here in the future if you need anything else.
Please enjoy your new furniture!
Kind Regards
Luxus Customer Care Team
Beautiful furniture
Beautiful furniture, good communication with the seller. I highly recommend .
Thank you
11 November 2025
Reply from Luxus Home and Garden UK
Hi Anna,
Thank you for your lovely review.
We are happy to hear that the communication and the quality of the furniture was to your satisfaction, we love to hear comments such as these.
We wish you all the best and please enjoy your new furniture!
Kind Regards
Luxus Customer Care Team
Ordered a dining room set
Ordered a dining room set, came a week after ordering service great. The furniture is exactly like the photo & excellent wood. So happy with the furniture, table & chairs look amazing & the chairs are really comfy. Very happy with my purchase.
11 November 2025
Reply from Luxus Home and Garden UK
Hi Fran,
Thank you for your kind words and for your review, this will be shared with the team and we are delighted to hear you are happy with your furniture!
Quality and comfort is extremely important to us and it is fantastic to hear you are pleased with this.
If you need anything else at all you know where we are!
Kind Regards
Luxus Customer Care Team
Reply from Luxus Home and Garden UK
Hi Lorna,
Thank you for your review, we are happy to hear of your experience.
We will pass on your kind comments to our team and we hope you enjoy your new purchase!
Kind Regards
Luxus Customer Care Team
Reply from Luxus Home and Garden UK
Hi Mrs Davey,
Thank you for your review, your time is greatly appreciated and it’s lovely to hear from you.
We will pass along your kind comments to our delivery crew and we are delighted to hear you are pleased with your new sideboard.
We hope you have a lovely weekend ahead!
Kind Regards
Luxus Customer Care Team
Great company and great product
Great company and great product. Communication was excellent and very happy with our new purchase.
17 September 2025
Reply from Luxus Home and Garden UK
Hi JR,
Thank you for your review and for your kind words, it is appreciated.
We are delighted to hear that the service and communication were to your satisfaction, we love to hear experiences such as these.
If you need anything else please don’t hesitate to ask and we hope you enjoy your new furniture!
Kind Regards
Luxus Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.