I ordered several times from Luxware in the last year. Always good quality products, delivered within days - max 1 week. When I wasn't happy with a product, eg due to a damage, then customer service r... See more
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Update: Received my items after months... I still think that the customer service can do way, way better job by communicating in due time with their customers: delays are expected and perhaps accepte... See more
Company replied
Luxware is one of my favourite stores to purchase at because of their excellent customer service. If it were possible, I would have given them a perfect score of 100 out of 100 for their packing a... See more
Hi there This is my first order should be delivered within 3-5 working days but now more than two weeks even they didn’t send to me confirmation email or tracking number, just my money has left... See more
Company details
Written by the company
At Luxware, we provide the finest homeware in the market. With excellent craftsmanship and first-class talent, we are able to provide you with the important things that make your house a home. We have the plates to serve your family dinners . We have the bedding to make those cosy nights even more cosy. And we have every other little thing to make sure your home stays a home. With current partnership with Karaca, the leading homeware brand in Turkey established in 1973, we bring stellar quality products to the UK. And we wouldn’t be able to do this without our values which we take more seriously than anything else. Treating all of our customers with respect is at the very core of our business. We are wholly devoted to make your experience with us as excellent as ours with you and make an environment where everyone is welcome because at Luxware, we are a family.
Contact info
Luxware LTD, HA7 1EE, London, United Kingdom
- +447384782020
- info@luxware.co.uk
- luxware.co.uk
People also looked at
Delivery
Selected the express delivery which was supposed to be delivered within 1-3 days. Even though I received a 10% refund, still haven’t heard back from them as to why it’s taking long to deliver.
10 January 2022
Absolutely happy with all your staff
Absolutely happy with all your staff. I know Karaca best staff for kitchen. Thank you so much
9 January 2022
The products were of very good quality…
The products were of very good quality and the packaging was very careful, thank u so much
8 January 2022
Customer service is poor
Customer service is poor. Parcel arrived broken. I write them one week before, no one answered. Second order doesnt delivered still i wait for 10 days. And no one answering for email
8 January 2022
Unprompted review
Highly recommended
The delivery and the packaging is very good. I already know the quality of the products I bought, Karaca is a great brand when it comes to kitchenware and Luxware provided a great service.
8 January 2022
Lovely items and quickly delivery
Lovely item and quickly delivery. Really happy with my product and would definitely buy from here again
7 January 2022
Unprompted review
Great company to buy from have ordered…
Great company to buy from have ordered from hear before arrived on time goods a beautiful well packed good offers
15 December 2021
Excellent packaging and fast delivery
Excellent packaging and fast delivery, love what I purchased , great quality of the items definitely will buy again.
14 December 2021
Excellent service and quality 👌 also…
Excellent service and quality 👌 also fast delivery
14 December 2021
Good Products Poor Packaging
I really loved this set that I ordered. It was priced cheap but really good quality and good looking however would have given 5 stars, the packaging was all wet and it didn’t look like it was in its original packaging as the box was all wet and ripped and stuff.
9 December 2021
The product arrived two days ago.The…
The product arrived two days ago.The product was in its own box, but it was very dirty. It's like it was left out of the box for months. It's sad to pay that much and receive the product like this.
4 December 2021
Absolutely loved the items I have…
Absolutely loved the items I have purchased but they give you no information about delivery or when it’s dispatched.
4 December 2021
Good service and nice products
9 November 2021
Its says that they will deliver in 5-7…
Its says that they will deliver in 5-7 days ordered 8 days ago and still haven’t received anything yet. Was told to track on dhl tracked and contacted dhl i was told the package was damaged so the driver refused to deliver it. I messaged them this morning still no return.
5 November 2021
Beautiful breakfast set
Beautiful breakfast set. Fast delivery and well packed. Thank you
4 November 2021
Very generous company
Very generous company, I have contacted them after receiving the wrong item, they said i can keep the item i have received and they will send me what I originally ordered 👏🏻
3 November 2021
Good quality products, excellent customer service
I ordered several times from Luxware in the last year. Always good quality products, delivered within days - max 1 week. When I wasn't happy with a product, eg due to a damage, then customer service replaced or refunded the product asap. Response via email within 1 day. Refund received within a couple of days. Overall, would recommend to everyone.
25 October 2021
Unprompted review
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