Luz Collections Reviews 130

I made a purchase and after sending it to the wrong country and continent (how stupid is that!) they finally shipped the 2 bathing suits I ordered. They arrived 5 weeks after I made the order, and they were not even what I ordered, but they shipped something else with a note explaining "they didn't have the color I ordered".
Regarding the quality of the bathing suits I was disappointed, ---don´t let yourself be fooled by organic cotton swimsuits, its nothing but a t-shirt cut like a bathing suit with no hold or anything- so I decided to return them .
I returned them more than a month ago, and they didn't refund my money. Basically stole my money. I wrote to them 3 times that they should return my money since I returned the merchandise. Only one answer saying the refund "should have been made" . I wrote back "no, it wasn't refunded" No answer.

Consider that they are only available through email and not by phone. So not responding to an email is far easier.
Its the last time I will be purchasing from shady shops in the internet, that have no real client support like a hotline.
They will probably not even answer to this review, may this be your confirmation not to buy from them. You definitely don't want your money stolen. Anyways they will hear from me again through my lawyers because I hate being treated like that in 2023 in Europe e-commerce...
This is the moment where I am glad to have connections in France

On se sent super à l’aise, hyper confort! En faisant du bien à la planète en plus, bravo!

Sublime belle qualité er un look au top

All is perfect, the clothes is sooo beautiful!!!!

The products look much nicer on the photos yet the way theyre cut do not fit the body nicely. I was tempted by eco - labels an European brand. In the end the clothes are produced in South America and sent from France.

Return was only possible on not discounted products and I would have to pay postage which was a bug expense for cross country package. In the end I didn't return the purchase as the postal costs would be 1/3 of the product's price and was left with badly fitting swimming suits and sweatpants which are quite thin so dark underwear shows through.