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Rated 5 out of 5 stars

I had issues - with my laptop in regards to Windows 10 Pro. Contacted Microsoft and they couldn't help me but then I contacted Lvlgo, and they assisted me straight away and were really quick and eff... See more

Rated 5 out of 5 stars

Bought a PSN card from them yesterday and due to paypal it took until today to get the code. I received the email saying to transaction went through but I didn't receive the code until I went throug... See more

Rated 5 out of 5 stars

Was a little wary but they are legit. Bought a xbox gift card and immediately went on chat to ask how long it would take. A rep was taking to me within 2 minutes. They requested I send some ID ve... See more

Rated 4 out of 5 stars

Items I ordered turned out to be out of stock. Didn’t find this out until after I’d already paid. However, after contacting live support I was immediately helped and given equivalent value to my order... See more

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4.8

Excellent

TrustScore 5 out of 5

588 reviews

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4.8

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Rated 1 out of 5 stars

Sells used codes, dreadful customer service.

I bought an $70 Nintendo code. When I received it, the code was used. I was treated like a liar by the customer service team, and when I tried to dispute it, my claim was refused. Now I'm out of the money I paid for this. NEVER buy from here, unless you want to lose your money.

18 July 2019
Unprompted review
Rated 5 out of 5 stars

Initial email didn't show up after…

Initial email didn't show up after ordering it. I waited about 1/2 hour, then I contacted their live chat and they got my code within a few minutes if that. Was very fast and I would buy from them again.

18 July 2019
Unprompted review
Rated 1 out of 5 stars

lvlgo.com refuses to refund or replace…

lvlgo.com refuses to refund or replace my $70 Nintendo eShop digital purchase, even though it does not work due to the code already being used.
I spoke to customer support twice and it was the worst customer support experience I've ever dealt with in over 20 years of online shopping.
My first support chat was with "Carry Chen" who was hesitant to tell me their name, but eventually promised to respond back to me the next day.
After waiting 2 days, I started another support chat, which was worse than the 1st.
Here's a direct quote the 2nd chat support person, "Tom Anderson": "We have checked the code before sent,it was avaliable.So we won't give you anything".
I explained my simple situation multiple times (i.e. I paid for a digital code, but the one I received does not work. Can I have refund or replacement code?), but was repeatedly told no and to provide proof of when the code was redeemed.
After an hour of chatting and being treated as a liar, "Tom" told me to "try to ask nintendo support" before he ended the chat.

18 July 2019
Unprompted review
Rated 5 out of 5 stars

Was wary at first since I'd never heard…

Was wary at first since I'd never heard of this site. So after reading reviews here and on reddit, I ordered a $100 xbox egift card. After store discount and special code from a friend, it was $85 (I guess that's why I was unsure). I didn't get the code right away, so after 5+ hours, I reached out to live chat for an ETA. Live Chat was.able to pull that for me and give me the code immediately. For that, I give them 5 stars. Fastest customer service of any company, hands down.

16 July 2019
Unprompted review
Rated 2 out of 5 stars

DONT BUY XBOX CODES! They have a good rating? HOW?

Bought an xbox live code from them, but they sent a code that didn't have enough digits on my receipt. I also received no follow up email. I contacted customer service, sent a SCREENSHOT of my order and told them I didn't recieve the full code. They replied "can you check again?" Like I hadn't already checked a dozen times. Who does that? Checked again. Nothing in spam either. Had to send a 2nd email. When I explained everything to the csr they offered a refund but asked me to send a 3rd email to give them the order number. I replied again and advised them the order number and everything they needed was on the screenshot I sent in the 1st email and that I wanted what I paid for and asked Did they even look at the screenshot? I have yet to receive a reply from that email, so I had to send a 4th one. Waiting. Ball is in their court. Total waste of time. HORRIBLE CUSTOMER SERVICE. Shouldn't have had to send 4 emails to get this done. Save yourself the hassle and don't buy from them. I don't believe they have the product they advertised at this point. They just scammed me. Why else would you waste a customer's time going back and forth like that????

Updated review: Seller finally responded when I got Paypal involved. Refund is being issued. Appreciate that they gave full refund, but don't appreciate not getting my product. Seems very odd to me. Went through a lot more trouble than I would have liked during this process. Should have sent product I paid for in my opinion. Not sure why resending me the code was such an issue. I don't like to do business this way

15 July 2019
Unprompted review
Rated 5 out of 5 stars

Was a little wary but they are legit!

Was a little wary but they are legit. Bought a xbox gift card and immediately went on chat to ask how long it would take. A rep was taking to me within 2 minutes. They requested I send some ID verification , official ID, via chat or email. I immediately sent the requested info via chat and quickly got my codes. Whole process was less than 5 minutes.

*note - I used my phone to chat, so talking a photo and sending was very easy, I would recommend using a phone! *

15 July 2019
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. I couldn't find the email with my digital code for my xbox gift card, the customer service gave me the code within a minute of starting the conversation. I am very pleased.

15 July 2019
Unprompted review
Rated 5 out of 5 stars

I had bought 3 eshop cards

I had bought 3 eshop cards, 2 separate orders where the first 2 cards worked perfectly, but there was an issue with the 3rd. Contacted live chat for a few minutes, and it was resolved. Pretty good

14 July 2019
Unprompted review

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