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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, knowledgeable, and friendly staff. Many appreciate the competitive and fair pricing, along with the efficient customer service that often resolves issues quickly. People frequently highlight the convenience of their services, including quick repairs and mobile service options. However, some people were dissatisfied with the product, with one customer reporting that a camera they had installed stopped working and the proposed repair cost was disproportionately high compared to the original price of the phone.

What people talk about most

Service

Consumers find service to be positive, highlighting efficiency, professionalism, and convenience. Many praise... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Product

Reviewers mention ambiguous feedback about products. Some customers report positive experiences, such as... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the sensible and fair pricing,... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lewis arrived spot on time, can not fault anything with the service provided, Lewis is a genuine nice guy, my ps5 needed a deep clean and while it was being cleaned he redone the liquid stuff inside.... See more

Rated 5 out of 5 stars

Visited LW Repairs yesterday afternoon with a problem with my wife’s IPhone. Have used their services before so I knew they would be able to sort out the problem. Once again a very pleasant young man... See more

Company replied

Rated 5 out of 5 stars

Took my phone in for a replacement battery the person that served me immediately recognised the model. He gave me price options of a compatible battery or an iphone one. Told me it would be ready in a... See more

Company replied

Rated 5 out of 5 stars

As they say “it’s easy when you know how” Well - the person who knows how is Lewis Watson. I had 4 different issues which were really worrying me, Lewis came to the house and resolved them all in ab... See more

Company replied


Company details

  1. #4 of 29 best companies in Computer repair service

Written by the company

At LWRepairs, we provide high quality mobile phone, tablet, console & Mac repairs for all brands and faults. We also provide mobile phone unlocking and many other great services. We are an Apple Independent Repair Provider. Call on 0238 218 2396.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Ipad repair

I needed a repair to an iPad and was delighted with the service. The repair was swift and I was made aware of likely cost and time scale for repair. Thank you Lewis, another great job done.

9 July 2024
Unprompted review
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Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

No need to go anywhere else …

This company and staff are all highly knowledgable very quick always helpful and so polite. No need to go anywhere else. Great to have this in our village
I give them 5 ⭐️

5 July 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Owen was extremely helpful

Owen was extremely helpful, he sourced a phone suitable for my needs. He was again very helpful and patient when I had some queries re transferring the phones over. It’s great to have an Independent shop where you can get the personal help needed. Excellent service. Thank you Owen at LW Repairs in Hythe

1 July 2024
Unprompted review
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Reply from LWRepairs

Thank you very much! I'll pass this onto Owen :)

Rated 5 out of 5 stars

Dropped phone. Smashed screen!!…

I broke my phone whilst on holiday abroad. After an email and a photo of the phone ( by friend in our group), the part was ordered. When I took the phone in, it was fixed within an hour of leaving it. Fantastic service. Always prefer to use local. Thank you

24 June 2024
Unprompted review
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Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Samsung Galaxy S20 charging problems

My mobile (Samsung Galaxy S20) was taking ages to charge. Called into LW Repairs- they sorted the problem out very speedily- new battery needed
Will definitely use LW Repairs again for anything similar

25 June 2024
Unprompted review
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Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Known Lewis for a few years now and I…

Known Lewis for a few years now and I know I can trust him so when I had my ipad battery issue LWRepairs was my first choice to go. All been done within an hour though it was Friday and quite a busy day. Friendly attitude, always ready to help and advice. Great service. Thank you.

21 June 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

They are friendly and straightforward…

They are friendly and straightforward forward i returned my purchased phone because I had been gifted one and they refunded me as soon as they received it

6 June 2024
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Reply from LWRepairs

Thank you for your kind review and communication your end too! :)

Rated 5 out of 5 stars

iPad failure

Great service . Nothing too much trouble . When problem could not be fixed locally set up new iPad for me . Will def use this shop again

7 June 2024
Unprompted review
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Reply from LWRepairs

Thank you for your review! :) It really helps us.

Rated 5 out of 5 stars

Great Service

Owen was so helpful, so kind and so patient in sorting out an iPhone/email issue. When what should have worked didn’t, he kept trying different ways until the problem was solved. Really approachable, knowledgeable and professional. Would highly recommend this company for purchases, repairs and all round great customer service.

4 June 2024
Unprompted review
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Reply from LWRepairs

Thank you for your review! :) It really helps us.

Rated 5 out of 5 stars

Superb, efficient, friendly, knowledgeable service.

The very friendly personal service, the knowledge and expertise of the one who served us, the excellent repair work carried out, the quality of the items purchased, and the swift and efficient response.

14 May 2024
Unprompted review
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Reply from LWRepairs

Thank you for your review! :) It really helps us.

Rated 5 out of 5 stars

Helpful, willing and friendly

Not in the best of places after being scammed, I needed my phone sorting for peace of mind. I had a lot of willing assistance and left feeling a lot more reassured after having the help I needed.

18 May 2024
Unprompted review
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Reply from LWRepairs

Thank you for your review! :) It really helps us.

Rated 5 out of 5 stars

Saved me a small fortune!

I have a very expensive remote controller for a commercial carpet cleaning machine that had stopped working because two of the wires had come off the soldered panel. LW fixed it in no time at all, very reasonable price, saved me a fortune as these things are expensive to replace. Great premises, great service.

25 May 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you for your review! :) It really helps us.

Rated 5 out of 5 stars

Brilliant

Brilliant, staff were very obliging & helpful. They new what they were talking about. Delivery was very prompt. Definitely recommend.

23 May 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

https://www.trustpilot.com/reviews/66558dbe9bf8f1883e1e809a

Rated 5 out of 5 stars

Buying local with confidence.

Great experience going into the shop. So very helpful and knowledgeable. I selected an iPad I felt was suitable for me. All my data was transferred over by LW Repairs to make the transfer of a new iPad very quick and easy. I would Highly recommend LW Repair. Thank you

20 May 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

https://www.trustpilot.com/reviews/66558dbe9bf8f1883e1e809a

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