My phone was out of use for a week, so I really appreciated Mohammed’s help in switching my eSIM to a physical SIM. He was very patient and explained everything clearly, making the whole process smoot... See more
Company replied
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Review summary
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After having difficulty with different agents changing my SIM card to eSim, keeping my number, being told different things I finally got Jaber. Jaber was exceptional, he was very clear, knew what ne... See more
Company replied
the support and their Database are not in sync - I have call more then 10 times and wait for more than a month but no solution, finally had to change the number.
Company replied
Lyca Mobile has the worst customer service I have ever experienced. My number was non-functional for 10+ days affecting his banking and work. They kept us on hold for hours across multiple days,... See more
Company replied
Company details
Written by the company
The world's largest international mobile virtual network operator with over 16 million customers and a new customer joining every two seconds. Lycamobile’s mission is to connect friends and family around the world. We aim to do this by offering low-cost, high-quality data and voice services across 23 countries. We are now expanding to offer a broad range of financial and travel services, including Lycamoney and Lycafly that help people stay in touch across borders. Lycamobile is also available in Australia, Austria, Belgium, Denmark, France, Germany, Hong Kong, Ireland, Italy, Macedonia , Netherlands, Norway, Poland, Portugal, Romania, South Africa, Spain, Sweden, Switzerland, Tunisia, Ukraine and the UK.
Contact info
24 Commerce St., 07102, Newark, United States
- 1-866-277-3221
- lycamobile.us
2.9
Average
9K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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this carrier has the worst customer…
this carrier has the worst customer service ever, there isn't much you can do on the mobile website, wait 1 hour for them to answer and they will give you hard time, I lost my phone and I won't be able to get a OTP to swap my sim. that is it, I lost my number.
20 January 2026
Unprompted review
Reply from Lyca Mobile USA
Hi Pok,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Stopped paying me on Adscend
31 January 2026
Unprompted review
Reply from Lyca Mobile USA
Hi Kit,
We are sorry for the trouble you have experienced. We completely understand how upsetting this must be. This is not the experience we want for our customers, and we truly want to make it right. Could you kindly share email address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Odra was extremely helpful and…
Odra was extremely helpful and knowledgeable. After speaking with multiple representatives without solution, he quickly understood the issue and resolved it completely. Very Professional and patient. Excellent service.
31 January 2026
Unprompted review
Reply from Lyca Mobile USA
Hi Shekh,
We're happy to hear that the representative was so helpful and knowledgeable! We appreciate you sharing your positive experience and are glad the issue was resolved completely. Thank you for your feedback.
Regards,
Lyca Mobile Operations
I can’t even give one star for the Lyca…
I can’t even give one star for the Lyca mobile company..it’s been more than three months they didn’t fix my issues.i recharge every month $31 and I have this number for 10 years and they don’t appreciate their customer..worst customer service ever..some of the customer service agent can’t even speak proper English..I wasted almost $100 for nothing on this cheap Lyca mobile..I won’t recommend any of my friend..first of all it’s takes an hour to pick up the call and second they don’t even resolve the problem..forever bye 👋 to this worst and cheap Lyca mobile….please never get any SIM card for your phone from this company.
30 January 2026
Unprompted review
Reply from Lyca Mobile USA
Dear Customer,
We have concerned to read about your experience, especially after being a long-term customer. Ongoing issues has not resolved and difficulties reaching support are not acceptable. Your feedback has been noted, and we would still like the opportunity to review what went wrong and resolve the issue.
Please provide the Lyca Mobile number and email address so that we can check and assist. For further assistance, please reply to us at our email address: trustpilotreview@lycamobile.com
Regards,
Lyca Mobile Trustpilot Team
I am posting this as a warning to…
I am posting this as a warning to anyone considering Lyca Mobile: Do not give them your real credit card info.
In May 2025, I tried to sign up, but the service wouldn't activate. I contacted their customer support via chat, and they "assured" me my account was canceled and a refund was coming. Fast forward 6 months, I just discovered they have been charging my card every single month since.
When I called to demand my money back for a service I never used (and they can clearly see 0 usage on their end), they flat out refused to refund me. They are essentially robbing customers through "ghost" subscriptions. I’m currently disputing every charge with my bank.
Lesson learned, if you must use them, use a virtual card or a gift card. Once they have your billing info, they do not let go, even after they tell you it's canceled. Avoid at all costs!
28 January 2026
Unprompted review
Reply from Lyca Mobile USA
Hi Alex,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
I have been trying to swap from…
I have been trying to swap from physical sim to e-sim. I tried online, but gave me another phone number. Called the customer service in the morning, waited for 30 minutes, customer service picked up the phone then transfer to tech support (I think), waited for another 15 minutes. I needed to stop waiting since I needed to go to work. Called back after work, waiting for more than an hour then they hung up. Waste of time!! Really really bad customer service!!
26 January 2026
Unprompted review
Reply from Lyca Mobile USA
Hi Lam,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Could you kindly share your email address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Customer service sucks
Customer service sucks! I have been calling on several occasions to activate a SIM. I'm on hold for more than 2 hours every time I call these people. It is beyond ridiculous. I have been paying for a phone plan for the past 3 months without a working SIM..... What a ridiculous company!!
26 January 2026
Unprompted review
Reply from Lyca Mobile USA
Hi Jannatul,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
No good service
I bought eSIM on 1/14/2026 online but my number still wont activate. I have called customer service every day but no one either picks up or can help me. I was on the phone with a representative and he is hung up my phone. My number is still off and it’s been a whole week
14 January 2026
Unprompted review
Reply from Lyca Mobile USA
Hi Deep,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Run!
A friend from Bulgaria came back to USA. Bought new SIM card for American phone before leaving Bulgaria. Using automated menu, tried activating it. Was told new number would be sent via text which he cannot receive due to SIM card not being activated. After hours of calling, being put on hold and call being dropped, finally got ahold of a live person. She was impossible to understand as her microphone or whatever kept garbling words or cutting out entirely. Not a good look for a phone company. I told him he would need to go in person a store front. Called a nearby store. Phone ID came up as African Food Embassy. Guy who answered said to call back Monday despite store hours showed him to open for a few more hours.
I told my Bulgarian friend he needs to find another phone service. And yes, he has previously used Lyca and has an Unlimited International plan.
25 January 2026
Unprompted review
Reply from Lyca Mobile USA
Hi Michael,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Great services buy your Sim activate it…
Great services buy your Sim activate it your self don't u ever call customer service ,they seems to be very polite ,but don't understand English ,they screw me big time ,this man deactivated my services and activate into my daughter's phone and he told me it's ok , as he hung up I had no services .
13 January 2026
Unprompted review
Reply from Lyca Mobile USA
Hi john,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Julie from Lyca is the bomdiggity
I was helped by Julie from customer service. The only issue was that took a while for an agent to answer on the chat but otherwise she was amazeballs!
25 January 2026
Unprompted review
Reply from Lyca Mobile USA
Hi Babychen,
We appreciate your feedback and are happy you had a positive experience. We're sorry the wait time was longer than expected, and we'll work on improving our response times.
Regards,
Lyca Mobile Operations
Reply from Lyca Mobile USA
Dear Customer,
Thank you for your feedback! We’re happy to hear you had a good experience with our service. If you need any assistance, please don’t hesitate to reach out.
Regards,
Lyca Mobile Trustpilot Team
Bad company
I’ve spent many days going back and forth with customer service trying to get them to send me my invoices, and they keep claiming they’ve already sent them, which is an absolute lie. They don’t help with anything at all — quite the opposite. They only put up obstacles and do everything possible to drive you crazy instead of solving the problem. It’s unbelievable how incompetent they are. I will never recommend this company.
20 January 2026
Unprompted review
Reply from Lyca Mobile USA
Hi Maria,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel.
One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Appalling service
Appalling service. Simple things are difficult such as changing an email address for contact. It cannot be done apparently. Their bundle Plans , website are all complicated and user unfriendly. Changing providers is complicated and off-putting. I feel I am stuck with them and regret choosing them. International plans which they promote as their main advantage have not proven to be of any benefit for me.
22 April 2025
Unprompted review
Reply from Lyca Mobile USA
Hi suse,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Very Bad Service Coustomer Service
On Monday, January 19th, I called customer service in SPANISH to get help transferring my number from a physical SIM card to an eSIM. A man answered who I don't think spoke very good Spanish. He told me he couldn't help me and that I should call back tomorrow. Well, I called again today, January 21st, because due to the problem he wouldn't help me with, I needed my account number and PIN to transfer my number to T-Mobile. He told me HE COULDN'T HELP ME!!! He said I should look for that information in the Lycamobile app. I got very angry and told him that if he didn't like helping people, he should quit his job so someone who actually wants to work and help customers could take his place!!! That person is completely unqualified for customer service!!!! They are losing customers because of this terrible service!!!
21 January 2026
Unprompted review
Reply from Lyca Mobile USA
Hi Manue,
We are really sorry to hear about your experience. We completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share email address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Thanks Warner!
Warner was patient, knowledgeable and helpful. He got my issues resolved within few mins.
17 January 2026
Unprompted review
Reply from Lyca Mobile USA
Hi Ammie,
We're happy to hear that the issues were resolved quickly! We appreciate you taking the time to share your positive experience with us.
Regards,
Lyca Mobile Trustpilot Team
Dishonest company BEWARE!
This company is very dishonest and actively steal from customers. From refusing to refund to overcharging.
There should be a law in the US to protect the public from these scammers!
Complaint filed with BBB & FCC (January 2026)
Company since offered to resolve issue but only words for Trustpilot... truth is, they did nothing but lie. The BBB has since upheld my complaint but Lycamobile have not responded to them.
16 January 2026
Unprompted review
Reply from Lyca Mobile USA
Hi Jonny,
we apologise for your negative experience.
We take concerns regarding billing and refunds very seriously and would never intentionally charge customers incorrectly. We understand your frustration and regret that you felt the need to escalate your
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
I love lyca So far I have Lyca for one year and…
So far I have Lyca for one year and never had any problems
10 January 2026
Reply from Lyca Mobile USA
Hi Anthony,
We're happy to hear that you've had a great experience with our services for the past year. Thank you for your positive feedback!
Regards,
Lyca Mobile Trustpilot Team
Absolute garbage
Absolute garbage. Avoid at all costs. Service NEVER worked and I was charged a lot of money.
Use MINT MOBILE instead. I wish I'd never tried Lyca.
Customer service is foreign. Difficult to understand and they hung up on me. Because they are garbage.
14 January 2026
Unprompted review
Reply from Lyca Mobile USA
Hi Raph,
We apologize for the inconvenience you have experienced and completely understand how frustrating this must be. Thank you for providing your details. Upon checking, we can confirm that all charges are based on the applicable tariff, and no overcharge has been identified. For us to investigate further and assist you better, please provide the date and time of the specific charge.
Regards,
Lyca Mobile Trustpilot Team
Reply from Lyca Mobile USA
Hi Bisma,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
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