I received the perfume and the bottle was clearly not properly filled. After opening the sealed packaging myself, it was obvious that a significant amount of the content was missing. When shaking the... See more
Company replied
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See what reviewers are saying
The customer service email on the website does not even exist. I had to fish out the email from the reviews here. My order was supposed to be delivered yesterday. I got NO track and trace, NO update... See more
5 stars for the quick delivery and high quality products last year. 1 star ⭐ for late delivery this time, non reachable support whereas the website forms is non responsive from time to time. I orde... See more
Company replied
I don’t know about any other store but the one right out of T-Centralen station was a great experience for me. There was this girl Amanda(unfortunately I didn’t catch her last name) and she was just a... See more
Company replied
Company details
Written by the company
LYKO is the hair and beauty specialist who strives to have the best customer experience and the widest product range. We want to capture the feeling that beauty is playful, wonderful and something individual. In total, we offer over 55,000 products from more than 1,000 brands, a mix of well-known and exciting new products that are complemented by our own affordable private label. In 2004 the Lyko family started the webshop from their hair salon in Sweden. The business grew rapidly online. Today we have online webshops in Sweden, Norway, Finland, Denmark, Germany, the Netherlands, Poland and Austria. Lyko has been listed on the Nasdaq Stockholm First North Premier Growth Market since December 2017.
Contact info
Äppelbovägen 60, 786 91 , Vansbro, Sweden
- 0281-207 22
- fraga@lyko.se
- lyko.com
2.6
Poor
16K reviews
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So much cheaper than the same product…
So much cheaper than the same product in shops! Fast delivery. Will return for more :-)
30 July 2023
I placed an order in July that was…
I placed an order in July that was supposed to be delivered in 2-3 working days and instead arrived 8-9 days later. Since I was not home, it was returned by the courier company. This is not updated on the order history and there is no customer support available. And now Klarna is charging me for it as they cannot locate the return. I have had a horrible experience overall. If you click on customer service on their page, it directs you to nowhere...
23 June 2023
Unprompted review
Alt var godt :)
9 July 2023
Reply from LYKO
Hej Marzena
Tak for din anmeldelse og 5 smukke stjerner 🤩⭐
Mvh LYKO
Item arrived after 8 days
Item arrived after 8 days, packaging squashed and opened, but the contents was undamaged. Would shop there again in the future.
25 July 2023
Unprompted review
Paid and got nothing
Disgusting company. I do not even have the words to describe how disgusted I am. I have made an order 2 weeks ago !!!!!!!! And I got no email, no order and no refund :). This company/app is a scam and just a money grabber. Please there is more better companies out there so do not waste your time with this one. Do not make the same mistake I did.
I have emailed them about this after a week of no order and they just gave me points to “compensate” and told me to just wait. Well I waited another week and got nothing. Please AVOID.
And they even dare to spam me with advertisements when I did not allow them to send me emails 😅
3 July 2023
Unprompted review
Reply from LYKO
Hi Laura 👋🏼
So sad to hear that there has been a big mess with your delivery and contact with us. This time it sounds like something went wrong with the delivery 😥
Of course, you want your package as soon as possible when you place your order with us, both we and our shipping companies do our best to ensure that you receive your package quickly and smoothly.
Unfortunately, unexpected situations can arise on the road, and in your case, it seems that something went wrong along the way. ❤
Feel free to contact our Customer Service again and we will take a closer look at what has happened here and help you further!
Phone: 0281-71490 📞
Mon-Wed 9am - 6pm
Thu-Fri 9am - 4pm
Chat - directly on the website (lyko.com) 💬
Mon-Wed 9am - 8pm
Thu-Fri 9am - 4pm
Sun 11 - 20
Email fraga@lyko.se📧
Wish you all the best!
// Emma, LYKO Customer Relations
Poor handling of returns
I returned a perfume as it did not live up to expectations. They did not accept returns and sent it back to me. Fear enough. When I received the product they sent back to me, they had destroyed the box the perfume was in, in addition to the top of the perfume being off. This has not happened during shipment as the box it came in was intact and fine. So the company itself has done this on purpose.
Jeg returnerte en parfyme da den ikke sto til forventningene. De godtok ikke retur å sendte den tilbake til meg. Fear enought. Da jeg mottok varen de sendte i retur igjen til meg, hadde de ødelagt esken parfymen lå i, i tillegg til at toppen på parfymen var av. Dette har ikke skjedd under sending da esken den kom i var hel og fin. Så dette har selskapet selv gjort med vilje.P
13 July 2023
Unprompted review
Reply from LYKO
Hei Lene Marita ✨
Så leit at du ikke er fornøyd med kundeservicen du fikk hos oss. Vi ønsker gjerne å løse problemer for deg, så jeg håper du vil ta kontakt med oss så vi kan finne en god løsning for deg 😊
Ønsker deg en fin dag!
Med vennlig hilsen Silje // Customer Relations Lyko
Good prices and good customer service
I have been a Lyko client for more than 2 years and always really satisfied with the service! Will be coming back <3
19 June 2023
Unprompted review
Reply from LYKO
Hello!😄👋
Thank you very much for your great review! Wonderful with the highest score.⭐
It's great to hear that you like our products and our service. You are very welcome to us. ❤️
Have a great day!
// Wilma, LYKO Customer Relations
Reply from LYKO
Thanks for the 5-star rating! How nice to hear that you are happy with the quick delivery.🚛💨 Enjoy your order!
Kind regards, Nada/ Customer Relations
Looks like a scam
Looks like a scam. After 1 week waiting they say my order was sent to another country! Hahaha really??? Impossible everything in my data is very clear and they ask if now i want it to be 're-sent' but by Dhl... come on!! Im not a fool! Luckily it was paid by Klarna.
27 June 2023
Unprompted review
Reply from LYKO
Thank you for your review. I am sorry to hear that you didn't have a nice experience, of course that was not our intention. We would be happy to resolve this for you, would you please email us at: klantenservice@lyko.com. ✨😇
Kind regards, Nada/ Customer Relations
They have no client service no phone…
They have no client service no phone number and they do not respond back.
19 June 2023
Unprompted review
Reply from LYKO
Hi Mona,
Thank you for your review. We are sorry to hear that you did not have a pleasant experience, of course that was not our intention. We checked our mail system, and we can see that we have responded to all of your 4 emails to us. Unfortunately it looks like our replies might have gotten lost in your spam mail. Luckily one of our agents was able to reach you and the matter is now solved. 🥰🤩
Kind regards, Nada/ Customer Relations
liker å bli skuffet?! vær så god, kjøp på LYKO.NO!
If you want to stress yourself and be disappointed.. then go ahead , buy from lyko.no! I bought many NARS lipsticks that were on sale. After ordering, I sent messages to my friends to avail the sale. They bought and in just few days they received the NARS lipsticks. While me, still waiting for the delivery and updates, received nothing!! After 12 days I followed up, and I was told that the NARS lipsticks that I ordered were sold out!!! sold out when I ordered first before my friends?! And they got theirs?!!!! and if I did not follow up, I will still be waiting forever?! Furthermore, they sent me two wrong products (btw, it’s the same ordernumber) and adding more insult to injury, ( I think they were still not satisfied to annoy me) these two wrong make ups were crushed and were scattered all over the package! You cannot imagine how DISAPPOINTED I am! such a waste of time and energy LYKO.NO!!!! I dont know what I did to deserve this feeling!
18 June 2023
Unprompted review
Super quick delivery!
Absolutely no complaints. Got my face creme for an excellent deal.👍🏻
2 June 2023
My go-to online beauty shop
My go-to online beauty shop! WHY? 1. Their website is not laggy 2. They offer QLIRO which is way better than Klarna 3. They ship products fast 4. They have different shipping options 5. Reasonable prices - I can go on a long list telling you why I love LYKO.NO, can't take you enough! I'm sorry I should have written here earlier, I buy regularly here for my skincare and makeup. Kudos to Lyko.no!
2 June 2023
Unprompted review
Reply from LYKO
Hei Aline 💚 Takk for hyggelig tilbakemelding! Det setter vi stor pris på 😊 Ønsker deg en fortsatt god dag! Med vennlig hilsen Silje, Customer Relations.
Quick shipping
I’ve read some reviews about the shipping time. For me it came really quickly. They said it would arrive on the 5th of June, but it came on 31rd of May. Very happy with my perfume!
31 May 2023
Unprompted review
Quick & easy
Easy purchase, found specific products that were not available in other shops, quick delivery
2 May 2023
Amazing customer service
Amazing customer service. I received a product broken and they refunded me without question.
8 May 2023
Unprompted review
Reply from LYKO
Hello! 😊
Thank you for your review, five out of five stars! 🌟
Sorry to hear that you received a broken product, great that you contacted us for help with the problem. 🙌 How wonderful that you like our service. 💗
Have a nice day!
//Wilma, LYKO Customer Relations
Lucky me.Best prices for what I was…
Lucky me.Best prices for what I was looking for.Arrived before the dates first said.Great allround.Worked for me.
26 April 2023
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