I got my Lynton Excelight Machine back in March and can’t recommend Lynton enough. The customer service i received was brilliant, and even the experience when going in for a demo of the machine was ve... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I got my Lynton Excelight Machine back in March and can’t recommend Lynton enough. The customer service i received was brilliant, and even the experience when going in for a demo of the machine was ve... See more
Company replied
I’ve been a customer of Lynton for 20 years.. honestly the best and most trusted laser company in the UK. They will only advise you honestly and will not try to sell you something which is not suitab... See more
Company replied
Today, I visited the Lynton Clinic for the 3rd time. Each time, I was seen by Clinician Kirsty. I cannot praise Kirsty highly enough! She truly is an asset to your business. Not only is she highly kno... See more
Company replied
Absolutely blown away with the training we have received today with Emma. No stone left unturned, we extracted every bit of information we could. What an asset to the company, she was amazing from the... See more
Company replied
The UK’s No.1 Laser & IPL Manufacturer Delivering safe, effective, and high-quality aesthetic devices since 1994… Work in partnership with Lynton and build a thriving aesthetics clinic with assistance from the largest aesthetics and training support network in the UK. Our aesthetics technology empowers you to specialise in delivering safe and effective treatments, which results in you achieving a distinct competitive advantage in both performance and clinical results. The quality, integrity and reliability of our equipment is founded on scientific research carried out at The University of Manchester where Lynton originated in 1994. This has established our reputation as the UK’s leading manufacturer and supplier of aesthetics technology, and we are proud to be listed as a preferred supplier on the NHS Supply Chain. Over the years, we have won numerous awards for our British manufactured equipment and unrivalled customer service. We have helped support and build hundreds of medical and aesthetic practices worldwide and have gone onto develop an extensive range of unrivalled after-sales support services. Join the Lynton community and take your career to the next level with award-winning, medical-grade aesthetics technology.
Lynton House, Manor Lane, Holmes, CW4 8AF, Holmes Chapel, United Kingdom
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We recently had a Motus AY training day at our clinic, and it was a fantastic experience. Becky was not only knowledgeable but also incredibly approachable, making everything feel straightforward and easy to understand. I appreciated how patient she was, taking the time to address every question thoroughly. And even after the training, Becky has been so supportive—I know I can reach out anytime, and she always responds quickly and thoughtfully. It’s clear she genuinely cares about helping us succeed. I feel so much more confident in using the Motus AY, and I’m really grateful for Becky’s guidance and encouragement along the way. Highly recommend!

Reply from Lynton Lasers Ltd.
I had my training day with Becky the other week, and i really enjoyed it. She went through everything i needed to know about the machine and the treatments very clearly. She answered all my questions. I am feeling happy, excited and very confident now about starting up the business thanks to Becky.
Thank you, Emma

Reply from Lynton Lasers Ltd.
"I had the pleasure of having Richard, one of Lyntons Lasers engineers, come to fix my 650 IPL handpiece today. I was impressed by his professionalism and expertise. He quickly identified the issue and resolved it in no time. Richard's efficiency and knowledge made the whole experience seamless, and I couldn't be happier with the service. Thank you, Lyntons Lasers, for having such dedicated staff!"

Reply from Lynton Lasers Ltd.
Richard and Ashley came to Service my Machine.
I’m very impressed with both their professionalism and the Care and attention to detail.
Richard was very patient explaining everything to me extremely pleased thank you

Reply from Lynton Lasers Ltd.
Very happy with the service, was informed of all work and nothing was done without consent.

Reply from Lynton Lasers Ltd.
Richard came today to deliver and install my new ReMove hand piece for my Dynamix and I was amazed how patiently he explained everything to me. He checked everything thoroughly and took time to explain to me what it was done.
He was very polite, friendly and very understanding indeed when I needed to take some photos or record videos. It meant a lot to me.
At the end he reassured me that if I have ANY questions, I can text him.
Very pleased
Thank you

Reply from Lynton Lasers Ltd.
Richard came to reinstall my Lumina machine and he was absolutely brilliant!
He explained everything throughly to me that I needed to know, including ways to help look after my machine more (no one else has done this), and this type of customer service goes a long way.
Richard was polite, friendly and made me feel completely at ease. His knowledge is unquestionable and is the best of the best.
Thank you Richard again for all of your help and support - you are fab!

Reply from Lynton Lasers Ltd.
Had my practical training today with Eliz. Absolutely perfect in every way. Covered all of my treatments and answered all of my questions. I’m feeling so happy, excited and confident to proceed with my clinic.
I cannot recommend Lynton Lasers and their staff enough. Nothing is too much trouble, they’re absolutely amazing.
Thank you so much, Samantha.

Reply from Lynton Lasers Ltd.
Richard (engineer) has been very helpful in getting our device up and running again. He was on time and even finished early so we could carry on with clients sooner. Really appreciate such a great service. Thank you

Reply from Lynton Lasers Ltd.
I’ve had my Excelight training today with Becky. She is very friendly, well put together, very professional but personable at the same time. She is patient and she found ways to teach that suited me the most. The training content was very thorough, every little detail was covered. Cannot fault anything, such a fabulous day!

Reply from Lynton Lasers Ltd.
Richard always gives a 5* professional service he is extremely pleasant and very informative regarding the equipment.
Thank you as always we can't recommend him enough.

Reply from Lynton Lasers Ltd.
Richard was fab today when visited us for our appliance servicing. On time, polite, informative couldn’t ask for more 5*service.

Reply from Lynton Lasers Ltd.
Great communication & reminders very efficient and helpful very happy

Reply from Lynton Lasers Ltd.
Richard (Service Engineer) visited our clinic today to install our Excelight Laser System.
The day before Richard kindly notified us of an approximate time for the visit. Richard arrived promptly and was a pleasure to deal with throughout.
He explained everything he would be doing and was happy to go through everything I needed to know about the day to day use of our Excelight system and answer any questions I had. Richard was professional and knowledgeable throughout.
Thank you again for your professional and excellent service.

Reply from Lynton Lasers Ltd.
Machine booked in for a service, Richard the engineer was really helpful, friendly and informative. Great service.

Reply from Lynton Lasers Ltd.
Richard (service engineer) visited the clinic to carry out our annual service.
The evening before we were kindly notified of an approximate time for the visit. Richard arrived promptly and was a pleasure to deal with throughout.
He explained everything he would be doing and was happy to answer any questions I had. Very professional and knowledgeable.
Thank you again for your excellent service.

Reply from Lynton Lasers Ltd.
I brought my first Lynton Laser back in 2010. I have never looked back. I went to the Professional Beauty Exhibition where I met Maria Martin.
Maria Martin has been my constant contact who came down to my salon and introduced me to my new machine and all it could do.
Maria has been a continuous help throughout my partnership with Lynton and we often still chat after all these years for advice and a catch up! Its nice to know that I am part of an organisation that offers continual support, help and advice.
The clinical team at Lynton are always on hand to help if there is and queries regarding client concerns and their support and knowledge is second to none. I wouldn't trust anyone else.
I opted for a service maintenance package and this was seriously the best decision i made. Making sure my equipment is tip top at all times.
I specialise in hair removal with electrolysis and my Lynton was a welcome addition to my business. Enabling me to treat large areas of hair removal and with incredible results.
I have many clients who have had laser/IPL with other devices/Machines and nothing compares to the results on My Lynton. I wouldn't be without it. It has helped my business grow from strength to strength and is still going strong.
With my machine I am also able to treat skin correction treatments that have moved my facials to another level allowing me to achieve amazing results in Acne, Thread veins and pigmentation. This is now the main part of my business and I am to happy that I took that step 14 years ago! I wouldn't be without it.

Reply from Lynton Lasers Ltd.
I have recently taken on the new Dynamix machine and the service and professionalism from Lynton lasers from delivery scheduling, having to move the delivery date due to tradesmen, core of knowledge training, in person training with Becky Clayton and Eloise Baskerville with the fabulous launch and business support. I couldn’t recommend more and am so looking forward to continuing the work with them growing together.

Reply from Lynton Lasers Ltd.
Richard the engineer who serviced my machine was very good, he text me the day before to let me know the time he would be with me, he arrived on time and was very professional, I would highly recommend and as always Lynton are a great company with excellent machines that work.

Reply from Lynton Lasers Ltd.
We have had lots of training and contact with the team at Lynton, especially Sarah and Jess.
Everyone is kind, professional and super helpful plus their machines are wonderful!
HighIy recommend.

Reply from Lynton Lasers Ltd.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.