Lyon Equipment Reviews 3

We have used Lyon Equipment for around 20 years, they have consistenly done a good job, by far one of the better suppliers we use.

Terrible customer service I won’t be using them again they sold me slippers that I paid postage for there guide started between a size 4-6 the were like a pair of boats you could have got three people in there and there would have been a bit of space left over when i contacted support they wouldn’t supply me with a return postage label so I paid about a 10er for absolutely nothing not the biggest deal but with customer service like that I’m not going to be dropping any decent amount of money with them again for matts etc

I ordered an Ortlieb Vario with the 3.1 locking system directly from Ortlieb’s UK site, managed by Lyon. The bag itself is excellent, but unfortunately, the locking system didn’t fit my bike rack, which has only a single vertical stud—a detail that’s only clear from the instructions. Disappointed, I started a return, but the customer care experience was shockingly poor. Instead of objective help, I received personal opinions, my concerns were dismissed as “never heard that it can’t be attached,” and my name was misspelled multiple times. The tone throughout was rude and dismissive. What’s worse is that I had to pay £7 for my own return, and they made up all sorts of different versions about their ‘free return policy’ which somehow I was not qualifying for.
This is a terrible representation of an otherwise good product, and after researching further, I found that prices here are also notably higher. I cannot recommend purchasing from this site; the poor customer service and inflated prices make it a frustrating and disappointing experience. Absolutely avoid.