Lyphe Medical Cannabis Clinic & Dispensary Reviews 1,570

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, politeness, and knowledge, making interactions pleasant and supportive. Many people highlight the excellent customer service and prompt response times, noting that issues are resolved quickly and efficiently. Consumers also appreciate the quality of the products and the ease of the overall service, with many finding the medication life-changing and the process straightforward. However, some customers also noted a decline in service quality over time, experiencing issues with appointment cancellations, pharmacy and supplier problems, and difficulty reaching human support. A few people mentioned receiving incorrect prescriptions or feeling that doctors lacked sufficient knowledge about the products.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their caring, compassionate, and... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Customer service

Consumers generally find customer service to be positive, with many appreciating the helpfulness and... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick replies from the... See more

Product

People report positive experiences with product, often praising the quality and effectiveness of the medical... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with Lyphe Clinic for a few years now. Their services have been, and still are, nothing less than truly wonderful, very professional and knowledgable. Lyphe knows their clients on their... See more

Rated 5 out of 5 stars

I recently had my pension credit removed ( I'm waiting for my appeal to be decided) so I phoned the clinic for advice. I told my problems to a lovely young lady called Jazmin, who took my details etc... See more

Company replied

Rated 5 out of 5 stars

The staff at Lyphe are exceptional !!!!!! I have problems doing things online, I don't think my laptop likes me, but the angels at Lyphe are always so helpful and polite and make sure I can get my me... See more

Company replied

Rated 5 out of 5 stars

Having some initial problems I must say now that lyphe have been brilliant! Can speak to them and resolve any issues easily, staff and dr are so kind, knowledgeable, and friendly. Medications always n... See more

Company replied


Company details

  1. Clinic
  2. Alternative Medicine Practitioner
  3. Cannabis shop
  4. Online Pharmacy
  5. Pain control clinic
  6. Specialised Clinic

About Lyphe Medical Cannabis Clinic & Dispensary

Written by the company

 

Visit Lyphe Clinic

 

Your patient-first path to wellness. 

Lyphe Clinic is proud to be among the very first medical cannabis clinics to begin treating patients in the UK. 

We are all about providing quality care and are dedicated advocates for medical cannabis as a vital treatment option for chronic diseases when conventional medications have failed to enhance patient quality of life. 

Lyphe Clinic medical cannabis doctors

Our Lyphe Doctors are leaders in medical cannabis treatment with unmatched experience in their specialist field. 

Medical cannabis video appointments

We offer video appointments for patients who cannot travel to our clinic, which was built from the ground up to treat and serve patients remotely. 

Medical cannabis supply chain

We have a direct supply chain from our growing partners, providing peace of mind and continuity of care through uninterrupted access to high-quality medical cannabis. 

Medical cannabis customer service

Our team of patient coordinators provide unwavering support every step of the way on your healthcare journey. 

Lyphe Clinic medical cannabis subscription

Offering unmatched value, our subscription program is designed to enable all patients to afford their treatment. 

If you are ready to begin your medical cannabis journey, start by checking if you are eligible by visiting lyphe.com where you can also book your online appointment from anywhere in the UK and Channel Islands. 


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Another great experience ordering my…

Another great experience ordering my repeat prescription with help from Maisie who was efficient and extremely helpful.

9 July 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hi Mark,

Thank you for sharing your experience! We're delighted to hear that Maisie was efficient and extremely helpful with your repeat prescription. We look forward to continuing to support you.

—The Lyphe Clinic Team 💚

Rated 5 out of 5 stars

Excellent service

Excellent service

8 July 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hi Rania,

Thank you for your kind words! We’re so pleased to hear you had an excellent experience with us.

—The Lyphe Clinic Team 💚

Rated 5 out of 5 stars

Very helpful and friendly service

Very helpful and friendly service, sent over and above to help with problems that I had being blind and disabled. Amazing.

8 July 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hi Julia,

Thank you so much for your heartfelt feedback. We're truly grateful for your kind words and so glad to hear that our team could go above and beyond to support you. It's incredibly important to us that everyone feels cared for and supported, and we're honored to have been able to assist. Wishing you all the very best, and thank you again for sharing your experience!

—The Lyphe Clinic Team 💚

Rated 5 out of 5 stars

Quick and easy communication

Quick and easy communication

8 July 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hi Tara,

Thank you for your feedback! We're glad to hear that you found the communication quick and easy. We always aim to make the process as smooth as possible for our patients.

—The Lyphe Clinic Team 💚

Rated 1 out of 5 stars

Dog shit

Most dog shit services. Terrible customer support and the doctors are clueless people who have no idea about weed or any of its medical benefits. choose a better clinic

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous service

8 July 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hi Roy,

Thank you for your kind words! We’re so glad to hear you had a positive experience with our friendly team and healthcare services. Your feedback means a lot to us!

—The Lyphe Clinic Team 💚

Rated 5 out of 5 stars

Live Chat

Very helpful and pleasant. Was able to answer my questions and put my mind at rest.
Thank you Jazmin.

8 July 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hi Miss Spud,

Thank you for your lovely feedback! We're so glad to hear that Jazmin was able to help and put your mind at ease. We'll be sure to pass along your kind words—she’ll be really pleased to hear them. Thank you again for taking the time to share your experience!

—The Lyphe Clinic Team 💚

Rated 5 out of 5 stars

Excellent service

Quick response, excellent service and very friendly customer service reps

7 July 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hi Deegan,

Thank you for your great feedback! We're so pleased to hear you received a quick response and excellent service. Our team works hard to provide friendly and efficient support, so your kind words mean a lot!

—The Lyphe Clinic Team 💚

Rated 5 out of 5 stars

Customer care

Customer care.
Friendly professional and very helpful with my enquiry today.
Well Done BECCA.

7 July 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hi Ian,

Thank you so much for your kind words! We're thrilled to hear that Becca provided friendly, professional, and helpful support with your enquiry. We'll make sure she sees your lovely feedback—she’ll be delighted. Well done, Becca indeed!

—The Lyphe Clinic Team 💚

Rated 5 out of 5 stars

staff are helpful…

staff are helpful and the process works well

7 July 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hi David,

Thank you for your feedback! We're happy to hear that you found our staff helpful and that the process ran smoothly. We really appreciate your support!

—The Lyphe Clinic Team 💚

Rated 5 out of 5 stars

Good health care friendly staff

Good health care friendly staff

7 July 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hi Tim,

Thank you for your kind words! We’re so glad to hear you had a positive experience with our friendly team and healthcare services. Your feedback means a lot to us!

—The Lyphe Clinic Team 💚

Rated 5 out of 5 stars

Lyphe have been consistently brilliant…

Lyphe have been consistently brilliant with me. They are easily accessible and affordable for most. The doctors are excellent and the new subscription service makes things even easier.

7 July 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hi Charlie,

Thank you so much for your thoughtful review! We're thrilled to hear that you've had such a positive experience with Lyphe. It's great to know that you find our services accessible, affordable, and that our doctors have met your expectations. We're especially glad the new subscription service has added extra convenience. Your support means a lot to us!

—The Lyphe Clinic Team 💚

Rated 5 out of 5 stars

Jasmine was polite

Jasmine was polite, helpful, friendly and professional.

4 July 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hi Wendy,

Thank you for your kind words! We're so pleased to hear that Jazmin made a great impression with her polite, helpful, and professional service. We'll be sure to pass along your feedback—she’ll really appreciate it!

—The Lyphe Clinic Team 💚

Rated 5 out of 5 stars

I found

I found Jazmin very polite and helpful
She was also professional and made this a good experience all round 👏
Thank you

4 July 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hi Carl,

Thank you so much for your lovely feedback! We're delighted to hear that Jazmin made your experience a positive one with her professionalism and helpful attitude. We'll be sure to share your kind words with her. We truly appreciate your support and hope to see you again soon!

—The Lyphe Clinic Team 💚

Rated 5 out of 5 stars

Becca was very helpful

Becca was very helpful

3 July 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hi Simon,

Thank you so much for your kind words! We're thrilled to hear that Becca was able to assist you. We’ll be sure to pass along your feedback—she’ll be so happy to hear it! If you need anything else, don’t hesitate to reach out.

—The Lyphe Clinic Team 💚

Rated 5 out of 5 stars

Thank you

Everyone i have ever dealt with at Lyphe (both clinic and dispensary) have been fantastic to deal with. Really patient and helpful. This medication has been life-changing for me, an issue i have suffered with for years is finally under control and i can't speak highly enough about the team at Lyphe. Thanks

2 July 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hi Nat,

Thank you so much for your kind words! We're truly grateful for your feedback and are thrilled to hear how life-changing your experience has been. It's wonderful to know that our team at both the clinic and dispensary has been able to support you with care and patience. We'll be sure to pass your appreciation along to everyone involved. Wishing you continued health and wellbeing — and thank you again for being part of the Lyphe community!

—The Lyphe Clinic Team 💚

Rated 5 out of 5 stars

Lauren was very helpful and…

Lauren was very helpful and professional.

1 July 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hi Peter,

Thank you for your lovely feedback! We're so pleased to hear that Lauren was helpful and professional—she’ll be glad to know her support was appreciated. We're always here if you need anything else!

—The Lyphe Clinic Team 💚

Rated 5 out of 5 stars

Becca assisted me with a repeat…

Becca assisted me with a repeat prescription problem on the online chat. Easy to talk to and very helpful.

30 June 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hi Ian,

Thank you so much for your kind words! We're glad to hear that Becca was able to assist you with your repeat prescription and made the process smooth and easy. We’ll be sure to pass on your feedback—she’ll be delighted to hear it. If you ever need anything else, don’t hesitate to reach out!

—The Lyphe Clinic Team 💚

Rated 5 out of 5 stars

Very helpfull as always

27 June 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hi Dean,

Thank you for the kind words! We're so pleased to hear you found the service helpful as always. Consistency and support are what we aim for, we appreciate you taking the time to share your feedback!

—The Lyphe Clinic Team 💚

Rated 5 out of 5 stars

Great service

Always been good service

27 June 2025
Unprompted review
Lyphe Medical Cannabis Clinic & Dispensary logo

Reply from Lyphe Medical Cannabis Clinic & Dispensary

Hi Drew,

Thank you for your continued support! We're so glad to hear you've consistently had a good experience with us. It means a lot, and we're always here whenever you need us.

—The Lyphe Clinic Team 💚

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