Natalie Watkins is my contact at Lyreco and she always goes above and beyond to make sure I feel supported and that our custom is important to her. She is always there when I need her. She is amiab... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tony @ S&J We have been using Lyreco now for nearly 10 years and have regular visits and updates from Sarah Coulson, its not often you can actually say you look forward to sales reps turning up, but... See more
Company replied
The variation of products available with this company is great, they are like the Woolworths of office supplies. Having a dedicated person dealing with your account is great. Kerry Garratt deals wit... See more
Company replied
Lyreco took great steps to ensure my account was firstly set up correctly, details for online purchasing and ease of its use. My account manager remains ever attentive, a diverse range of products and... See more
Company replied
Company details
- Office supplies shop
- Educational Supply Shop
- Office Furniture Shop
- Safety and work wear
- Stationery shop
- Stationery wholesaler
Written by the company
Lyreco are your sustainable workplace solutions partner. We are proud of being an award-winning, socially and environmentally responsible company who provide the highest standard of products, customer service and account management in our industry. We don’t just care about the environment; we care about our customers too. We work closely with you to provide everything you need; whether your workplace is an office, a home, a warehouse or a building site. With over 37,000 catalogued products across 18 categories, ranging from personal protective equipment, hygiene and catering, to general office products, furniture, and ergonomics, Lyreco has everything you need, for a great working day.
Contact info
Unit 5, Deer Park Ct, Donnington Wood , TF2 7NB , Telford, United Kingdom
- 08000 85 85 85
- customercare.wise@lyreco.com
- lyreco.com
4.5
Excellent
470 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery and good communication
Fast delivery and good communication
9 June 2026
Unprompted review
Reply from Lyreco UK & Ireland
Good Morning Reza,
Thank you for your 5★ review.
It’s great to hear you are pleased with our service. Your feedback is appreciated.
Best regards,
The Lyreco Team
Box folders sent to wrong street number…
Box folders sent to wrong street number of the address, and the package was damaged when the parcel was received in rainy day. Thus, the Box folders were wet
4 June 2026
Unprompted review
Reply from Lyreco UK & Ireland
Good Morning Kevin,
Thank you for your review. We are very sorry to hear that you are not happy with the service you have received from Lyreco.
We've reached out to request additional information so we can investigate this for you.
Best regards,
The Lyreco Team
Process from selection to delivery 1st…
Process from selection to delivery 1st class.
2 June 2026
Unprompted review
Reply from Lyreco UK & Ireland
Good Afternoon Jayne,
Thank you for your 5★ review.
It’s great to hear you are pleased with our service. Your feedback is appreciated.
Best regards,
The Lyreco Team
Josh Mambo has been very helpful with…
Josh Mambo has been very helpful with get all orders completed and always answers no matter what time of day.
1 June 2026
Unprompted review
Reply from Lyreco UK & Ireland
Good Afternoon Jinnel,
Thank you for your 5★ review.
It’s great to hear you are pleased with our service. Your feedback is appreciated.
Best regards,
The Lyreco Team
Deliveries not turning up then POD's…
Deliveries not turning up then POD's not correct and dont have correct signature with the name given. Not very good at all
2 June 2026
Unprompted review
Reply from Lyreco UK & Ireland
Good Morning Sue,
Thank you for your review. We are very sorry to hear that you are not happy with the service you have received from Lyreco.
We've reached out to request additional information so we can investigate this for you.
Best regards,
The Lyreco Team
Ordered late in day and arrived next…
Ordered late in day and arrived next morning
26 May 2026
Unprompted review
Reply from Lyreco UK & Ireland
Good Afternoon Laurence,
Thank you for your 5★ review.
It’s great to hear you are pleased with our service. Your feedback is appreciated.
Best regards,
The Lyreco Team
great stuff
26 May 2026
Unprompted review
Reply from Lyreco UK & Ireland
Good Afternoon Derek,
Thank you for your 5★ review.
It’s great to hear you are pleased with our service. Your feedback is appreciated.
Best regards,
The Lyreco Team
Very helpful Staff,great communication…
Very helpful Staff,great communication on the phone and email.
14 May 2026
Unprompted review
Reply from Lyreco UK & Ireland
Good Afternoon City Road,
Thank you for your 5★ review.
It’s great to hear you are pleased with our service and communication. Your feedback is appreciated.
Best regards,
The Lyreco Team
Excellent customer service
Excellent customer service , with no issues whatsoever. Would thoroughly recommend Josh who really looked after me
19 May 2026
Unprompted review
Reply from Lyreco UK & Ireland
Good Afternoon Costas,
Thank you for your 5★ review.
It’s great to hear you are pleased with our customer service. Your feedback is appreciated.
Best regards,
The Lyreco Team
Very rude and unhelpful staff in…
Very rude and unhelpful staff in office.
1st time to place order and very hard work unlike Zenith.
Delivery driver great however
15 May 2026
Unprompted review
Reply from Lyreco UK & Ireland
Hi Roxeth,
Thank you for your review. We are very sorry to hear that you are not happy with the service you have received from Lyreco.
We've reached out to request additional information so we can contact you.
Best regards,
The Lyreco Team
Brilliant in person Customer Service
From the very first interaction, Josh demonstrated outstanding professionalism, product knowledge, and genuine dedication to customer satisfaction. He consistently goes above and beyond to ensure our business needs are fully understood and met efficiently. His communication is always clear, prompt, and friendly, making every transaction smooth and stress-free.
Josh’s attention to detail and proactive approach truly set him apart. Whether assisting with orders, recommending cost-effective solutions, or resolving queries quickly, he delivers a level of service that reflects extremely well on Lyreco as a company.
19 May 2026
Unprompted review
Reply from Lyreco UK & Ireland
Good Afternoon Tariq,
Thank you for your 5★ review.
It’s great to hear you are very happy with our service, solutions, and attention to detail. Your feedback is appreciated.
Best regards,
The Lyreco Team
We’ve had an excellent experience… with Josh Mambo, Lyreco
We’ve had an excellent experience working with Josh Mambo at Lyreco for the supply of PPE. Josh is consistently professional, responsive and reliable, ensuring our orders are handled quickly and efficiently.
The quality of service and attention to detail make the whole process seamless and we always feel well supported.
18 May 2026
Unprompted review
Reply from Lyreco UK & Ireland
Good Morning Jatin,
Thank you for your 5★ review.
It’s great to hear you are very happy with our service and attention to detail. Your feedback is appreciated.
Best regards,
The Lyreco Team
First time using Lyreco in quite a…
First time using Lyreco in quite a while, good prices, fast delivery, good company and website.
12 May 2026
Unprompted review
Reply from Lyreco UK & Ireland
Good Afternoon Julie,
Thank you for your 5★ review.
It’s great to hear you are pleased with our service. Your feedback is appreciated.
Best regards,
The Lyreco Team
Ask for Josh Mambo! :)
Josh Mambo always goes above and beyond for us - efficient, honest, and reliable. We made a mistake when ordering something for our printer, but Josh rectified it within a few hours. Excellent service!
14 May 2026
Unprompted review
Reply from Lyreco UK & Ireland
Hi Positive Employment,
Thank you for your 5★ review.
It’s great to hear you are very happy with our service. Your feedback is appreciated.
Best regards,
The Lyreco Team
I can't help but notice a decline in service…
I can't help but notice a decline in Lyreco's service. Overpriced compared to competitors and rarely deliver next day anymore. Plus have a new website up that still needs work. Just not great anymore and now considering moving to competitors.
13 May 2026
Unprompted review
Reply from Lyreco UK & Ireland
Hi BOP,
Thank you for your review. Your feedback is appreciated.
We've reached out to request additional information so we can contact you.
Best regards,
The Lyreco Team
Lyreco is my favourite company to work…
Lyreco is my favourite company to work with. Very quick deliveries and always helpful.
13 May 2026
Unprompted review
Reply from Lyreco UK & Ireland
Good Afternoon Catriona,
Thank you for your 5★ review.
It’s great to hear you are pleased with our service. Your feedback is appreciated.
Best regards,
The Lyreco Team
Didnt recieve my order, would give stars below 1 if possible
Didnt recieve my order, Zero help from technicians and ofcourse no effort in refunding my payment
7 May 2026
Unprompted review
Reply from Lyreco UK & Ireland
Hi Palash,
Thank you for your review. We are very sorry to hear that you are not happy with the service you have received from Lyreco.
We've reached out to request additional information so we can investigate this for you.
Best regards,
The Lyreco Team
There is always a wide choice
There is always a wide choice, reasonably priced and delivery is next day - no issues with ordering from Lyreco
8 May 2026
Unprompted review
Reply from Lyreco UK & Ireland
Good Morning,
Thank you for your 5★ review.
It’s great to hear you are pleased with our service and delivery. Your feedback is appreciated.
Best regards,
The Lyreco Team
Fantastic Tables!
We had a quantity of tables from Lyreco for our village hall. It was a pleasure to deal with Lyreco. The tables are excellent quality and will be a great addition to our new hall. Thank you Fay for all your help choosing the right product for us and organising very quick and efficient delivery.
5 May 2026
Unprompted review
Reply from Lyreco UK & Ireland
Good Morning Jo,
Thank you for your 5★ review.
It’s great to hear you are pleased with our products and delivery. Your feedback is appreciated.
Best regards,
The Lyreco Team
Ordering what I needed was simple and…
Ordering what I needed was simple and easy, only quibble I had was the delivery driver let himself into our warehouse and left my delivery without anyone signing for it.
23 April 2026
Unprompted review
Reply from Lyreco UK & Ireland
Good Afternoon Ryan,
Thank you for your 4★ review. Your feedback is appreciated.
Best regards,
The Lyreco Team
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