Very Disappointing, Terrible after sale service
My girlfriend and I purchased a bed from Lyte recently and the overall result was very disappointing.
When we initially met with Jason (Owner of Lyte.co.za), we discussed the bed and how it would look. This included the colour of the wood and so forth.
During this consultation, Jason mentioned that due to the way the bed was structured my girlfriend would have a difficult time sitting on the bed due to her height. We agreed that we were happy with the "lip" design and that was that.
On the 20th of October 2021 the bed arrived. There were quite a few issues with it:
1) Be very aware that the beds are not made of solid would. The bed is made up of particle board (chipboard) and medium density fibre wood.
This directly contradicts what was stipulated on the website "grade A sustainable woods" & "All materials used in our products are of the highest quality.".
2) The bed was missing the lip that was previously discussed. Only to be told by Jason that "I think there was a misunderstand, a lip would interfere with draw mechanism under the bed".
Fair enough, but then why did he tell us that my girlfriend would have a difficult time sitting on the bed because of this lip and why was not mentioned in the consultation?
3) The board in which our mattress sits on, lies on top of the bed frame. This ruins the entire aesthetic of the bed as you can see it sticking out under the mattress and due to the board being placed ontop of the frame, the board and the mattress slide off the frame sometimes when you get into the bed.
Jason only offered an edging, grip matting for the mattress and stated that on larger beds, they cannot drop the frame to accommodate the mattress. Another thing he failed to mention in our consultation.
4) The bed just looks disappointing overall, according to Jason, the bed we saw was a bed that Lyte manufactured. This is definitely not the case, our bed was a mediocre attempt of that specific design and therefore does have the same appeal at all.
Today is the 2nd of November and I have heard nothing from Jason or Lyte regarding the edging or gripper to fix the shortcomings of this bed.
So I warn you to be very very when purchasing from Jason and the company Lyte as they do not stick to their word and blame the customer for their products shortcomings.
Another thing I would like to warn you about, is that the furniture advertised on Lyte.co.za are not items manufactured by Lyte.co.za. All the furniture on their website is sourced from media outlets such as pinterest. The only attempt mimic those designs.
The product we got compared to what is advertised on the Lyte.co.za, are vastly different in design and quality.
Overall, it was an awful experience and we not purchase from Lyte.co.za nor Jason again. We paid a large amount of money for an item of very mediocre quality.
2 November 2021
Unprompted review