Love the products, but find it very odd that when I purchased an item on sale and needed to exchange to exactly the same product, but a different size, then I had to pay the dividend / full price. Nev... See more
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Pretty clothes and good packaging! Nothing to complain about since good quality! 4/5 stars since I had struggle with the delivery tho & mkae didnt respond! Costumer service might be something to work... See more
Company replied
I am impressed by the speedy shipping to the US. Although I have not needed to return an item, I would expect an efficient exchange or refund from this on-line boutique.
First of all, I want to start by saying that I absolutely love the sweatshirt I bought at your Store. However, considering the price tag I believe things could have gone a lot smoother. In the confirm... See more
Company replied
Company details
Written by the company
After years of hard work and preparation, M-KAE finally launched its very first collection in April 2018. The fonder of the brand is Maria Kragmann, also known as a Danish content creator. Since we started M-KAE, we have been striving for timeless design, elegant and classic key pieces all in the highest quality and at affordable prices.
Contact info
Dronnings Tværgade 54, 1302, Copenhagen, Denmark
- +4589877970
- hello@m-kae.com
- m-kae.com
4.4
Excellent
402 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Like these clothes so much 🥰
21 April 2022
Reply from M-KAE
Hi Sarah,
Thank you so much for your 5-star review!
It makes us so happy to hear that you like our styles!
Hope to see you online again soon💖
I wish you a beautiful Thursday,
Kind regards,
Line, M-KAE
I had a very nice experience with…
I had a very nice experience with m-kae. Great quality of the product also great communicazion from their side. 100 % satisfaction, thank you 🙏
21 April 2022
Reply from M-KAE
Hi Alexandra,
Thank you so much for your review 🤍
It is so lovely to hear that you had a good experience with us and that you are happy with the communication. It means a lot!
I really hope you will love your new coat🖤
Have the best day,
Kind regards,
Line, M-KAE
Top quality top service
Very beautiful clothing and quality. Very fast service. Difficult to have all this in one service nowadays. Top
7 April 2022
Reply from M-KAE
Hi Monica,
Thank you so much for your review🤍
We are so happy to hear that you like our products as well as our service! We hope you will love your new items from M-KAE. 🥰
Have a great day,
Kind regards,
Line, M-KAE
Very fast delivery and i am in love…
Very fast delivery and i am in love with the jacket 😍
11 March 2022
Reply from M-KAE
Hi Ksenija,
Thank you so much for your review 🤍
It is so lovely to hear that you had a good experience with us and that you are happy with the beautiful Kelby coat 🥰
Have the best dat,
Kind regards,
Line, M-KAE
I‘m so happy with my purchase
I‘m so happy with my purchase! The quality is fantastic and the it arrived so fast (within 2 days).
9 March 2022
Reply from M-KAE
Hi Alyssa,
Thank you for your review🤍
It is lovely to hear that you think the quality is amazing and that you had a good experience☺️
Have a great day,
Kind regards,
Line, M-KAE
The coat is really beautiful
The coat is really beautiful, but I get no answers for my questions on instagram. The costumer service is bad.
2 March 2022
Reply from M-KAE
Hi Sarah,
Thank you for your review☺️
We are glad to hear that you love our Kelby coat🤍
Unfortunately we are not able to answer all questions at instagram, but you can always reach us at customer service, hello@m-kae, here we will get back to you right away😍
Have a great day,
Kind regards,
Line, m-kae
Reply from M-KAE
Hi Kristina,
Thank you so much for your review☺️
It makes us so happy to hear you love the Kelby Coat as much as we do.
Hope to see you online again soon💖
Have a great day,
King regards
Line, M-kae
Great courtesy and speed in responding
Great courtesy and speed in responding
Wonderful product!
I am Super satisfied with my purchase
3 February 2022
Reply from M-KAE
Hi Silvia,
Thank you for your review!
We are so happy to hear that you are super satisfied with the coat🤍 and that you had a good experience!
Hope to see you again soon at m-kae.com😍
Kind regards,
Line, m-kae
Reply from M-KAE
Hi Sille,
Thank you so much for your review!
It is so lovely to hear that you have had a good experience with us. And it makes us so happy to hear that you love your new coat.🌟
Have a great day,
Kind regards,
Line, m-kae
Really nice track suit.👌🏻
2 February 2022
Reply from M-KAE
Hi Agnes,
Thank you so much for your review!
I got the tracksuit myself and it is just so nice to hear that you like it as much as me👌🏻
Lovely day to you,
Kind regards,
Line, m-kae
Most beautiful coat
Girls are very supportive and nice and offcourse white Kelby coat is the most beutiful coat I have ever bought. Look so expencive and fabric is excellante. Very heppy with whole service and definetley will buy again
31 January 2022
Unprompted review
Reply from M-KAE
Hey you,
Thank you for your review☺️
It is so lovely to hear that you have had a good experience with us. And it makes us so happy to hear that you love our Kelby Coat as much as we do.
You are more than welcome to shop again at m-kae.com💖
Have a great day,
Kind regards,
Line, m-kae
Helpful staff
Did not recieve my items at first, but after contacting the company they sent me new items right away.
18 January 2022
Reply from M-KAE
Hi Alva,
We are sorry to hear that you have experienced this with us. I hope the package, I can see that you have now received, makes up for the experience with us.🤎
Either way, I hope you will give us the chance again in the future to prove to you that this was a one-time thing.
Have a great Thursday and good weekend when you get there.☺️
Sincerely,
Line, M-KAE
helpful customer service & beautiful quality
I ordered scarf in white. I had a little trouble with UPS. UPS didn’t send me any information that my package is ready to pick at the access point. So my package was going back to M-KAE :( I wrote to the customer service and they were very helpful and kind. M-KAE sent me my order once again. I received it yesterday and I love it! This scarf is so beautiful and the quality is perfection 😍
Definitelly it’s not the last time I shopped at M-KAE 🤍🤍🤍
14 January 2022
Unprompted review
Reply from M-KAE
Hi Agata,
Thank you for your review☺️
It is so lovely to hear that you have had a good experience with us. And it makes us so happy to hear that you love your new scarf and you think the quality is perfection.🌟
You are more than welcome to shop again at m-kae.com💖
Have a great weekend,
Kind regards,
Line, m-kae
Quick delivery and beautiful quality
I ordered the Kelby Coat in black the day it launched and I could already pick it up the next day! So quick - could not believe it.
The coat is beautiful and in great quality🖤
It is true to the pictures on the website - which is really nice.
Definitely not the last time I will shop at M-KAE🥰
13 January 2022
Reply from M-KAE
Hi Sarah,
Thank you for your review☺️
We are so happy to hear that you have had a good experience at m-kae.💖
It is so lovely to hear that you love our Kelby Coat.🖤 That you love the design and quality.
You are more than welcome to shop again at m-kae🌟
Kind regards,
Line, m-kae
Love the Coat + Fast deliver
Love my new Kelby Coat.
Was a bit nervous about delivery from Danmark all the way to US, but it was at my doorstep in 2 days only.
12 January 2022
Reply from M-KAE
Hi May,
Thank you for your review☺️
We are so happy to hear that you had a good experience at m-kae and that you love your new coat🤎
We really appreciate it.
Have a great weekend,
Kind regards
Line, m-kae
Reply from M-KAE
Hi Susan,
Thank you for your review☺️
We really appreciate it and we are very glad to hear that you are happy with your purchase, the quality and that you simply had a good experience at m-kae.🌟
Lovely evening to you,
Kind regards,
Line, m-kae
The blue dress is absolutely beautiful…
The blue dress is absolutely beautiful and looks just like in the shop pictures! Everything worked well :)
10 December 2021
Reply from M-KAE
Hi Laura,
Thank you for your review☺️
It is so lovely to hear that you had a good experience with us and that you are happy about the dress💙
Enjoy your weekend,
Kind regards
Line, m-kae
Lovely Webshop and clothes!
6 December 2021
Unprompted review
Reply from M-KAE
Hi Christine,
Thank you for your review☺️
We really appreciate it and it makes us so happy that you love our design💖
Kind regards
Line, m-kae
High quality clothes and super customer service
The cloths is high quality and the lever of customer service is high level. My favorit store!!
2 December 2021
Reply from M-KAE
Hi Mette,
Thank you for your review☺️
It is so lovely to hear that you had a good experience with super service and that you love our design and quality🤍
We look forward seeing you at the shop again☺️
Have a lovely weekend,
Kind regards,
Line, m-kae
the coat I ordered ten days ago I still…
the coat I ordered ten days ago I still haven't received a brochure to track the shipment let alone that it was delivered ordered ten days ago, ok I took advantage of the ten percent discount on the first order which is ok but I consider that I am waiting this long I haven't sent a coat yet, I have no idea what will happen with my order because I'm going to Serbia, to change the address, who knows how long to wait, and customs duty is paid for Serbia, which is about half the amount of coat I don't want to pay because not what I wanted,
16 November 2021
Reply from M-KAE
Hi Verica,
We are sorry to hear that you didn’t had a 100% good experience with us.
The coat was a “Pre-Order” at that time and the expected delivery for the coat was mid November - that’s why you received the coat later than expected☺️
In case this should happen again, remember that you can always write to us at the Support - here we are ready to help☺️
I see that you have received the coat and I hope you like it🤍
We hope to see you again.
Have a great weekend,
Kind regards
Line, m-kae
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