eBay.co.uk Reviews 465

I advertised stuff on eBay and deleted my account 3 days later without selling because the app is absolutely rubbish because you are very limited in terms of accessing important information.
The customer service is also non - existent and I was charged ridiculous amounts of money for listing a buy now price.
I also had a suspicious buyer with a russian name and an address from an industrial company unit as opposed to a genuine home address.
Tried for ages to contact eBay but was impossible to do so.
Id rather keep my stuff in the loft rather than go through the stress of attempting to navigate the broken eBay system.

1 star because I cannot put 0 star.
I tried to bid on a car on Ebay.co.uk from Ireland. Best advice, use Autotrader instead. No assistance from Ebay.co.uk.
Have been a member for years. Brexit has not helped. Very disappointed. Missed out on a good car. Ebay.co.uk no more

I've reported several misleading adverts - something advertised as 'used' but description shows 'parts of not working' (obviously intentionally marked 'used' because it'll get seen by more people). Another ad was 'Used' condition and description said it was in good condition but, in fact, it would need a new screen to work. They've really gone down hill the last year or two.

THIS COMPANY NO LONGER HAS ANY GRAVITY
THEY JUST SUCK!

THE SAME COMPLAINTS AS USUAL
AVOID THIS COMPANY LIKE THE PLAUGE
EVEN IF ALL PARTYS HAPPY YOU WILL WAIT AN AGE FOR YOUR MONEY,NICE LITTLE EARNER EBAY,IT'S A SCAM

Ebay wont allow you to leave negative feed back on bad sellers so people continue to get ripped off! I wont be using ebay again!!

Non existent customer services, buyers and sellers ripping each other off everywhere. I've been on it over 20 years, 100% positive feedback. A seller tries to rip me off and eBay, then buys one of my items with the soul intention of leaving negative feedback for me. Ebay allows him to leave negative feedback on my account tainting my reputation and no support to remove it despite. There are lots more marketplaces nowadays, this one is no good anymore.

I cannot contact eBay to speak to someone or email. My seller does not have a contact email address. My goods have not arrive. I cannot track the order as apparently there is a problem. I didn’t have a follow-up email to say that the order was going to be delivered. I have wasted over an hour going round and round in circles and it appears I can only contact eBay. If I have an account I don’t want an account I want to remain a guest. When I placed the order, it was due to arrive a day or two ago.

Why do I keep returning to this site, as a customer my opinions do not matter! For over 15 years I have had an account, then left, then a new account........All this as I have had bad experiences and ebay have done NOTHING!!! most recent experience was yesterday and of course nothing done as they favour the seller. I won an item at starting price and the seller cancelled the bid, I contacted the seller shreky500 to ask why and he was rude and abusive. Basically he cancelled due to the low sale price. Looking at feedback its not the 1st time he has done this. I did eventually find somewhere on the site to report him but I know NOTHING will be done. As he does it frequently he should be banned. Of course this will not happen as ebay make money off him. It is impossible to leave feedback as he cancelled the sale. Again I will leave and this useless site and they will let the rogue traders upset people.

With reference to above, after typing this I had the seller send a message using profanities. I managed to get in touch with ebay and they will investigate. Still I cannot leave feedback as the seller is favoured!

Money back guarantee is a lie.

DPD left a package in an empty shed down the road 2 houses away but marked the delivery as received in person by me. The package was stolen before I found out where they had left it. DPD admitted it hadn't been delivered as the GPS info showed it was not left at my property.

But... DPD customer service refused to give me any official info as I am not their customer, the ebay seller is. The ebay seller refused to assist except to confirm DPD had not delivered the item and had lied about the delivery.

Ebay customer support, despite notes in the ebay order from the seller, confirming the driver had lied, had not delivered the package to me and a photo showing the package in the garden shed of an empty property decided the case in favour of the seller.

So I am left in the situation I've lost 87 pounds due to liars at DPD and ebay customer service think that's just fine.

After 22 years using ebay and tens of thousands of pounds of orders I just deleted my ebay account. I do not appreciate businesses promoting guarantees that they later refuse to stand by and will not be back. Convinced 3 friends and 2 family members to do the same and will continue to inform others of your dishonest behaviour whenever the opportunity arises.

Absolutely useless trying to contact these people, did a chat with someone what he suggested was what I had already tried . Not receiving security codes to change my password .He sent me a link which again tried to send me a security code which never arrived. Have tried the chat again but that is now not available. Just being sent round and round and they have no phone numbers to try to get help

I want to give Ebay better review because they sorted it finally and I would like to givbe ebay 5 stars and 4 is maximum due to those previous problems Thank you ebay

Bad place to sell. All payments put on hold takes weeks to get paid. I have had account 10 years sold hundreds of items with 100% feedback. It says I’m new to selling so my payments will be held. New to sell? 10 years with 100 % feedback from hundreds of items?

Fee increases year on year...customer service decline year on year! :(

are you a buyer on ebay uk then be very careful as you know selling fake goods is illegal in the uk yet ebay are closing there eyes i have reported 3 sellers for selling fake silver and you receive stainless steel dog chains with tags saying s925 ebays answer is we will check but the seller has sold another 100 before they are stoped check your silver jewellery

I have recently complained to Ebay about a seller savage10 I am not sure if the seller is legitimate or not as it seems I have ordered from them twice and the order was cancelled t reason for cancelling they are selling items at two prices one is 13.95 and the other is 3.65 same item but when I buy the cheaper one they say there's a probelm and cancel my order so my advise is stay away from this seller Savage10 as I am disappointed that eBay let's this happen I think they need to make there sellers honour there orders

Zero customer support from ebay uk. I am not surprised after seeing Trustpilot reviews. What are we supposed to do when we cannot get through to ebay?!!!!!!

Worst customer service ever. My account is blocked for 7 months and no one has ever replied to my emails. When I try to use the live chat they simply tell me someone will reach out in 48h, and then no one does.

I have been a Business User on eBay for over 15years. During that time I have reported hacked accounts used by scam Sellers many many times. Each time eBay do nothing to remove these scam listings.
At the time of writing a Hacked Seller account selling 1799 high value items is still active and adding more listings over a week after I reported multiple scam listings by this user!
This has happened at least 5-6times in the last year alone.
(Ironically if you report it as a 'Seller trying to bypass eBay selling fees' they act within 24hrs!)

A-holes the people behind customer service. Been scammed on a infant car seat, it was sent to me in a filthy and broken unsafe condition. eBay doesn’t give a toss so will be reporting both the seller and eBay to the DVSA for selling broken vehicle accessories. Chew on that you bell ends.