Vueling Airlines Reviews 322

we booked a holiday with Vueling, they rescheduled the flight which meant we would lose 2 days of our holiday, trying to get a refund is a nightmare.

Unfortunately, I have to add to bad reviews for Vueling costumer services.
At the checkin desk I had a misfortune to meet the rudest and most ignorant representative so far ! Her stinking attitude and unwillingness to help was appalling! She made a clear impression that we were there for her , not otherwise around. Why are they there at all if they are simply rude and unwilling to help !

Avoid at all costs!

Arrived at gate to board my flight to be advised that I had to pay €60 for my carry on bag even though it complied with their own terms and conditions for size. When I complained I was firmly told ‘pay or you do not travel’. On my return trip I was advised that my bag was compatible and there was no issue. Contacted customer care and they will not deal with the issue. AVOID AT THIS COMPANY AT ALL COSTS.

They overbooked the flight and just said please go to the desk for a solution… only solution was to flight the day after… they didn’t dare to find a new flight the same day or to suggest another solution… Lucky us KLM helped us.
First and last time I flight with this company…

I will never ever go with this company again.

I booked on 11th January 2025 , when I went to the airport they said your booking changed to 13th January 2025 without giving notice at alll 😡

I like Vueling as an airline but their website is absolute rubbish. You cannot log in to your account, you cannot reset the password, you cannot pull your booking for check in. I don't know what kind of web designers they have but they need a new team.

In the end, I don't book anything through Vueling anymore, just through BA website. But this still doesn't allow me to check in online.

I recently booked a flight through a third-party site, but when I needed to change the date due to my daughter’s school schedule, things took a turn for the worse. I was in contact with the booking agency, but what shocked me most was the airline’s role in what happened next.

Without my permission, the airline canceled my ticket — and I never received any notification or confirmation. I did not request a cancellation at any point. When I followed up, the airline was rude and dismissive, showing no accountability or empathy for the situation they created.

Now I’m left without a flight and no refund yet — and since it could take up to 14 days to get my money back, I can’t even book a new ticket. This has caused serious stress and inconvenience for my family.

It’s unacceptable that an airline would cancel a customer’s ticket without consent and then provide no support or solution. I expected better, and I will think twice before flying with this airline again.

Worse company and service ever.
I decided to give them a try as it thought it was better than other low cost, but OMG, avoid at all cost...
Very bad service even flying with special needs kid.
Just going back to easyjet.

Never use this company, please please avoid. It’s an actual headache dealing with them, no customer care and they are completely uninterested in any issues the customers may be having.
Save yourself some stress and just book with another , it’s not worth it!

I take VUELING since more than 15 years . For once I cannot take my flight to Barcelona on monday because Barcelona IVF Clinica cancelled today a medical operation that I had to do. I had immediately call VUELING to pay me back my 289E but they told me they cannot do anything (not even a credit for a future flight !!) . How a company this big cannot suggest a solution to keep a client who is flying with VUELING for so long ??!!! HOW DISHUMAN !!!!
THIS IS UNACCEPTABLE !!!!!
I call my lawyer early morning tomorrow and you can be sure you will hear about me !!!!!!

I had a horrible experience with Vueling Airlines. I was flying from Barcelona to London and arrived at the airport two hours before my flight. However, since I needed to prove my residence, they wouldn’t let me enter through another entrance. I also didn’t check in online. No one helped me with verifying my residence permit, and I had to wait. When I finally spoke to a staff member, they told me my check-in was closed. They then pressured me to buy another ticket, but there were no available flights until the next day. So, I purchased a new ticket with British Airways (which appeared to be a codeshare flight with Vueling, and check-in was at the Vueling counter). When I went to the counter, they sent my cabin luggage with my original flight check-in, even though they had told me check-in was closed. As a result, they lost my luggage. I paid an additional £247 for the new ticket, waited for hours, and had to go through check-in four times. To make matters worse, my keys were in the lost cabin luggage, so I had to stay in a hotel. NEVER again with this airline— the staff was rude and careless!

Horrible Experience with Vueling - Avoid at All Costs!

I recently had an extremely frustrating and disappointing experience with Vueling that I feel compelled to share.

We arrived at the airport 2 hours before check-in as advised. Upon arrival, the self-service check-in machines were not working. We were then directed to the British Airways desk since the flight was booked through them, only to be sent back to Vueling. This back-and-forth wasted precious time and caused unnecessary stress.

After finally getting in the Vueling check-in queue, we waited for over an hour. When we reached the desk, we were abruptly told that check-in had closed — supposedly just 90 seconds earlier. What I can't understand is why there was no announcement warning passengers in line that check-in was closing soon, especially when it was clear many of us were still waiting.

The staff were incredibly rude, unhelpful, and dismissive. They outright accused us of lying about how long we'd been waiting and claimed they had never faced such a situation before. However, judging by the number of similar complaints, it seems this is a recurring issue — almost as if it's a way for them to extract more money from passengers.

We were forced to buy new tickets and, to add insult to injury, I was charged extra for carry-on luggage this time around. Now, the replacement flight is also delayed.

This experience was beyond disappointing — it was infuriating. The incompetence and lack of basic customer service are shocking. I strongly urge others to avoid flying with Vueling if they want to save themselves from a similar nightmare.

Vueling, you need to do better

Very poor, flight was cancelled and company refused to refund reimbursement of expenses.very poor communication, they make it very difficult to communicate with them. Seeking recovery of costs through small claims court

Good morning,

My daughter was meant to fly to Rome on Vueling airlines from Gatwick this morning, on a school trip to Italy. She is on a South African passport, however, I received email from the Italian Consulate that children on South African passports, travelling on a school trip DO NOT need a Schengen visa (copy of email for you to see below), only a valid passport and their BRP card is needed and the teacher must provide a letter on a letterhead stating nature of the trip and all pupils names on the list. This information is also clearly stated on their website. All this information was printed and handed in at check-in. My child was denied boarding, and the airport staff were rude and so harsh with her, especially one lady in particular and I'd like to find out her name please, if you can see who was working at check-in - the flight was from Gatwick to Rome at 9am this morning. My main concern is how utterly incompetent they were, even after calling supervisors in Heathrow?? The rules for children on school trips are very clear (and not the same as if I was travelling to Italy with my daughter, that is entirely a different story), yet they insisted she needed a Schengen visa which she does not. They denied boarding. I had to drive to fetch my child who was left sobbing while all other children went on the school trip. The airline staff then said some nonsense about her not actually needing a visa, but that her BRP card was expired. ALL BRP cards in the UK were discontinued from December 2024. The physical card is still valid till end of March, we are now on e-Visas which are all online, linked to our passports. My daughter had both the BRP card plus a print out of her e-visa (which is replacing BRP cards) , and gave this to staff who INSISTED her card is expired and she cannot travel. So firstly, they were claiming she needs a Schengen visa for a school trip to Italy (incorrect), then next thing they suddenly said she doesn't need a visa, but her BRP expired so she cannot fly??? How can your staff at check-in not be aware of the change from BRP cards to e-visas, and that the BRP cards are STILL VALID until end of March. Regardless, my daughter had both with her in case, but still was denied boarding. Surely ANYONE working at Gatwick needs to be well-informed, properly trained and most importantly, show some decency and compassion. The lady refused to speak to me on the phone so I could explain re not needing a visa for Italy if a child is on a school trip (and on a South African passport) as per the Italian Embassy's confirmation in writing to me . They basically would not listen, simply said to her "you cannot go". How can your staff treat a young teenage girl like this? She was left standing by herself sobbing while all other children on the school trip walked through. Absolutely disgusting and disgraceful service with zero compassion. I had to drive to fetch my poor child who was hysterical. And this is ENTIRELY Vueling's fault, she would have definitely gotten entry into Italy without an issue, numerous South African school children on school trips have done this, the information was printed in black and white and is from the Italian Consulate. The airport staff also had no clue about the recent change in UK Immigration from a BRP card to e-visas, they also claimed her card was expired, which is false, the physical cards are in fact valid until March, but her e-Visa is valid and linked to her passport - it's all online, this was implemented by government in December!! How can staff working at Gatwick not know the rules and the change from a BRP card to an e-visa?

I want this looked into please and responded to, not only have I lost £800 for this school trip, but my daughter had to go through all this distress for NO REASON other than badly trained, incompetent and rude staff. She should have been on that flight to Italy, you have robbed her of an amazing once-in-a-lifetime experience that she was looking forward to for months - all because your ground staff did not have the decency to even speak to me on the phone, or actually properly read the email printed from the Italian Consulate, or go onto the Italian embassy website where they would have clearly seen that school children on South African passports are EXEMPT and do not need a Schengen visa when travelling with a school.

The worst airline ever had a flight booked from Paris at 18:40 to only find out that it had been moved forward to 13:10 when we arrived at the airport and was told to book a hotel and another flight the next day no compensation no nothing they are the worst AIRLINE

Airlines S.A. Case ID 10123286 :
I have try to get in touch with Vueling Airlines customer service long time before my flight credit expired date, now where it is expired the finally are writing back just to inform me my flight credit is expired.
They are not answering my question or cant see that they have missed my email and during anything to get happy customer. So DO NEVER EVER FLIGHT WHIT Vueling airlines!!

Advised to contact Vueling despite booking with Qatar Airlines. Traveling to Doha via Barcelona from AGP however was issued with a ticket to Barcelona only. Other PAX on same flight traveling to Doha were given tickets through to Doha. Due to the mistake of the check in staffs our connection flight was missed, required overnight stay in Barcelona (additional costs)
Qatar advised to contact you to bring this to your attention, however all attempts of contact are difficult. Please forward an email address to customer services as this will allow me to forward the email trails.

Booked a flight from Istanbul to Barcelona. Payment went through and then five days later I was refunded the money with no explanation. Trying to contact Vueling is horrible… phone lines don’t work, no email address and the chat box is simply no help at all. Was able to chat with someone through instagram, they told me it was a ‘payment issue’ even though the payments went through but then they later say ‘we refunded’ the amount. We had no explanation at all for this matter and only found out through the refund being back in my account. They were unable to do anything about it to compensate or help us get the flight back as the ‘booking no longer exists’. So they say to try and make us pay for the exact same flight which is now way more expensive than before… very unfair and to be honest unacceptable, just a cheeky way to try get people to pay more money. Won’t be flying with Vueling anymore, you’ve just lost a customer because your incompetent.

Denied Boarding Despite Timely Arrival

The check-in for our flight was scheduled to close at 2:45 PM. I arrived at the counter at 2:42 PM with my passport, my parents' passports, and all of our luggage. My parents, aged 81 and 85, were en route but had not yet arrived due to mobility difficulties. I was in constant communication with them, encouraging them to reach the counter as swiftly as possible.

Inconsistent and Unprofessional Staff Conduct

At the check-in desk, two of your staff members were present. The first was understanding and immediately began processing my check-in upon recognizing the urgency of our situation. However, her colleague insisted on closing the check-in promptly at 2:45 PM, despite my pleas and the fact that my parents were moments away. She had all of our passports and luggage in front of her but refused to assist further. My parents arrived at 2:47 PM, a mere two minutes after the official closing time.

Lack of Empathy and Professionalism

I explained that we were traveling for my wedding in Tangier—a once-in-a-lifetime event. Despite this, the second staff member remained inflexible and even displayed a mocking attitude, which was both unprofessional and hurtful. Competent customer service involves adapting, understanding, anticipating, and assisting passengers, especially in extenuating circumstances. She had all the necessary documents and could have easily begun the check-in process, finalizing it upon my parents' arrival. This procedure was later confirmed as acceptable by my wife, an air traffic controller, and another Vueling employee. Additionally, the flight was delayed, which should have permitted some leeway.

Inappropriate Response and Threats

When I expressed my dissatisfaction with her behavior, she retorted that I would never travel with Vueling again. While she may be correct—by my own choice—I found her threat inappropriate and beyond her authority.

Disappointing Experience at the Ticketing Counter

After being denied boarding, despite my sister, brother-in-law, and numerous guests already on the flight, I proceeded to the ticketing counter for assistance. I explained that we had lost three tickets to Tangier, including paid extras for front-row seats and checked baggage. Unfortunately, there was no attempt at a goodwill gesture or solution.

Witness to Discriminatory Behavior

Moreover, while at the ticketing counter, I witnessed deplorable service: several customers of African origin and two British citizens of Indian descent were insulted by the young employee present. He also refused to provide his name when requested. Such discriminatory behavior is unacceptable and severely tarnishes the reputation of your airline.

Consequences and Final Thoughts

Ultimately, I was forced to purchase three tickets on an Air Arabia flight later that day, causing me to miss the pre-wedding dinner—an irreplaceable moment in my life.

We were concerned about flying with Vueling, having read reviews about travellers being bumped off overbooked flights. However, our experience was nothing but positive, though admittedly there were a few empty seats on the flight (Gatwick to Bilbao).

The boarding and hold luggage check-in process was efficient on both legs of the journey and we arrived at our destinations on time. The cabin staff were polite and responsive.

Everything worked just as it should have. I wouldn't normally write a 'nothing to see here' review but wanted to provide some balance to some other peoples' poor experiences.