M1 Limited Reviews 166

Sometimes I feel that we as a user are quite silly and pitiful. Do you think they care our rate here? If they care, they improve their customer service long time ago. Bad experience while called to the SC to settle the billing problem.

After signing up with M1 for less than a week, I opted to switch to Zero1 due to unsatisfactory service, stemming from various issues. A notable problem was my inability to utilize the subscribed cyber guidance service due to M1's backend issues. Furthermore, on December 26th, M1 erroneously charged me double. The predicament persisted even after porting over to Zero1, as M1 continued billing me. According to M1 customer service, this continued billing is attributed to their practice of billing one month in advance. In summary, I regret my decision to sign up with M1, as I perceive the experience akin to dealing with 黑店. I am currently awaiting M1 to refund the funds associated with this subpar service.

M1, please improve your waiting time of customer service! Call to terminate line but purposely put me on hold after front liner transfer me to termination department? Already waited for 25minutes and still waiting now. ANSWER MY CALL!

Past 2 days making a call directly to M1 HOTLINE KEPT ME WAITING FOR MORE THAN 50 MINS. ALMOST RUN OUT OF PATIENCE. Tried on chat messages also informing me 63 queues ahead.... Found the current service simply cannot make it. customer service officers overloaded and traffic calls high...
Being the M1 USER I'M DISAPPOINTED AND FRUSTRATED CAN YOUR MANAGEMENT LOOK INTO THIS MATTER SERIOUSLY. CUSTOMERS EXPERINECE IS POOR....

Cut my internet despite having credit card details for payment - wasted 5 hours trying to figure out whether the issue was technical or something else. No communication from M1. Problem eventually solved after a long protracted chat help desk. S$;$tty treatment of customers and poor app set for payments

Asked to transfer my father hp number to my name as he has passed away. Was told there was a "penalty" of almost 250 dollars. Asked for it to be waived. Was told not possible because it was a breach if contract. If you ever sign for a line w M1 don't die. It's your fault and the company will charge you for it ;(

It seems M1 is very reluctant to refund. My mobile account was close in October 2023 but M1 still has not refund my outstanding balance. Calling their customer service didn't help. They promised to call back but did not. What happens to M1???

Simply regid customer service!

As an elderly.
And caregiver to another elderly at home
I have requested for the need to b excused for the 2nd physical attendance to settle a family line.

Request was turned down flatly.

Despite presentation of my physical Identit card and authorisation letter given thru my son.

I am sure some compassion and flexibility can b exercised if needed.

M1 certainly needs to look into this matter

To make customers needs a more friendly one.

Thank you!

Insistence that I have to return to settle the transaction without even taking the minimum effort to find out the reason to my request

Worst Service:
I signed up for bespoke SIM only plan porting number from other provider. It went well. But the lack of service started with the first billing which charged me for two numbers including the temporary number M1 used for porting. I called and reported and also through mindy, i was promised it will be fixed by the next billing.
But no updates by sms as advised, however to my surprise, the second cycle billing came with much worst position, they contniue to charge me for two lines but also not at the contracted amount per month but the price without the permanent discounts as in the contract.

Called again and reported, still waiting for responses since 14th November, no sms or responses. Pretty pathetic.

Again reported today, hoping will be resolved before this 14th Dec where the new cycle billing will be issued.

Their service quality is truly terrible and their product - sim card - does not deserve anything but a fail.
I purchased a M1 tourist sim card from a 711 store at the Thompson Mall. Before purchasing, I have confirmed that the money paid would be the stored value or credit on the card upon activation and I will receive a slew of data, call mins and sms. If any of the data/call time/sms is exceeded, then you purchase additional with the credits.
Additionally, I was given instructions to self activate the sim card. This I promptly did upon returning to my residence in Singapore.
Unfortunately, after trying 4 times to self activate, the site kept being suspended at the step where information from the passport was to be scanned.
Calling M1 doesn't help either as the robo assistant will recommend that you visit their store and have one of their staff activate the sim. And of course when you finally find their very limited locations, your wait time is set for 40 minutes in a queue not electronically displayed but manually shouted out by each technician in the retail shop who were so soft that one needs to be close to them to know when your number is called.
All in all, this "technology" company doesn't project technology competency nor good customer service. One wonders what their owners or management think the company objectives are.

Was charged for not using my mobile phone left in my carry bag in overhead compartment on board SQ flight ,
was not aware that customer has to switch off the mobile phone otherwise M1 charges for network data even not using.
To make matter worse the customer service agent was very rude and not helpful, kept blaming me that I should know that I have to switch off my phone on board a flight. Hello, if I knew about this I wouldn't had left my phone on in my carry on bag.
This is very rude and least expected from a customer service agent.

I used their online chat Mindy and was directed to call their 24 hours hotline 1627 to speak with a Live agent. Robotic voice announced I was the 1st in line but waited for 20 mins. I was put off by the ill service rendered by their customer service agent. I lost interest in finding out their 5G Sim Only Plans and understand why customer reviews on M1 were so poorly rated.

We switched to M1 because of better roaming plans. That was a terrible mistake. The reception was bad, nobody picks up the customer service hotline. You could listen to music for 30 minutes and the call is still unattended, and when your call is finally answered, the operator is too quick to want to transfer your line, to which you wait for another 20 minutes. Bad, bad, bad service.

Terrible customer service. I have issues with my billing. Call the desinated hotline and waited an hour! No one pick up. What is this M1? If you have no one man the chat board and customer service line, don't waste your loyal customer money and patience.

Unable to retrieve my bill since July until October. I tried to download My M1+ as a guideline, but they informed me that I'm not under a bespoke plan. I called the hotline many times, but no one was there, not even on Live chat. They asked me to queue after 63 people. This is the worst service I have ever experienced

my SIM card not working properly for 2 weeks . said technical problem . never call back until chase them . I want to cancel . they said wait technical team will look at it. I am working overseas and I need to proper working line for OTP and SMS messages . customer service is bad m takes a long time to answer . I l cancel my double SIM and I do not know why it is still.on .

I recommend not to use M1 .

Lousy customer service. Worst ever.

Service: none. Impossible to reach the service team. No resolution offered. Suspension of services twice in 1month.

Suspension of service over overdue charges of a service which has a giro payment in place.

Unhelpful. Bad service. Want to terminate bespoke plan as I left Singapore and returned to home country, but I cannot contact the Customer Service Department! Staff suddenly hang up when we were connected!