Maben Vehicle Hire Reviews 326

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Gave the team a phone call at very short notice,and within 20 mins I was driving away in van. Can't fault,used before,various vehicles, will use again

Rated 5 out of 5 stars

Very helpful and friendly staff. Any questions answered quickly, efficiency and informatively with good advice given. All details covered so that there are no grey areas, no confusion. Clean vehicle,... See more

Company replied

Rated 5 out of 5 stars

We broke down in France and my son hired a Man LWB from Maben to pick up our stuff. So relived that the van was almost like new and everything was working and clean! So many times we have hired va... See more

Company replied

Rated 5 out of 5 stars

You may find a service as good in South Wales but you will not find one better. exceptional Service, swift, efficient and friendly staff. The prices are good too, they even offer a 4 hour rate which... See more

Company replied

Company details

  1. Car rental company

Written by the company

Maben Vehicle Hire was founded in 2012 with 25 years of combined experience in the motor trade industry. We offer a wide selection of over 200+ Vehicles to hire on a short-term or long-term basis for commercial, domestic and industrial clients. Whether you require car hire or van hire for a short trip or you need a minibus or truck hire for a longer journey, we have the ideal vehicle for you. ​We are based in Pontypool, Wales and Avonmouth, Bristol. We operate across Cardiff, South Wales and West England, and we will even deliver to you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

326 reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I hierd a 17 seater minibus for over…

I hierd a 17 seater minibus for over the new year period,and took my grandchildren to Euro Disney, the vehicle was very comfortable and clean,with no problems.The staff were very freiandly and helpfull.
I would recomend Haben Vehicle Hire, with its great prices ,compaired with the major companies. I will be using them again in future.

28 December 2023
Unprompted review
Rated 5 out of 5 stars

So helpful when another company let me…

So helpful when another company let me down!
Friendly staff who were so understanding and did all the could do to help me out when hiring the car so last minute. Will definitely use again if I ever need to and happy to recommend to anyone in the future.

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Fab company great service

Staff are amazing and always accommodating. For this reason we will continue to use maben as we hire between 2-4 times a month. Only thing I would say is it would be great if the gates were opened an hour earlier as I often need to collect my car at 7-7.30am and don't like parking on the road as I like to know my car is safe over the weekend.

14 October 2023
Unprompted review
Rated 5 out of 5 stars

Maben vehicle hire is awesome very…

Maben vehicle hire is awesome very flexible and cater for all your needs. I have hired two vehicles from them now one a 7.5 ton and a lwb and both were brand new and very well looked after.
They offer the best value for money I found and I would recommend them to anyone.

6 October 2023
Unprompted review
Rated 5 out of 5 stars

Really fantastic experience

Really fantastic experience, hired a car for a few days for a work trip. Great customer service from beginning to end, they were clear and informative, good communication. Really liked the fact they dropped off and picked up the car from my home - made such a difference to the long to-do list!

6 October 2023
Unprompted review
Rated 4 out of 5 stars

easy to complete hire docs

easy to complete hire docs. Leaving of the van simple. Quality of vehicle excellent.

It would help to have some restraining tapes for use in the rear of the van, to secure items

28 September 2023
Unprompted review
Rated 5 out of 5 stars

At Event Prop Shop

At Event Prop Shop, we always receive great service from Ben and his team at Maben. Excellent choice of quality vans at competitive rates. Highly Recommended!

4 October 2023
Unprompted review
Rated 5 out of 5 stars

Quality service

Simple no nonsense booking procedures. Polite and helpful staff.
Quality vehicles. Would definitely use again.

15 September 2023
Unprompted review
Rated 5 out of 5 stars

I will continue to be a returning customer

Fantastic service from the team at Maben, changing of the vehicle to suit the ferry was not problem and when collecting the vehicle it was quick and easy (as was the return) this coupled with honest and reasonable price made the whole experience 5 star, keep it up.

17 September 2023
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

We're glad that we could accommodate your needs throughout your booking

Rated 2 out of 5 stars

Dirty, smelly vehicle received.

Hired a Ford Ranger for two days upon the recommendation of Judd Brothers. I expected a clean vehicle with a full tank of fuel. Instead I was given a vehicle that absolutely reeked of wet dog, mud stains all over the seats, dirt in the cup holders and one working brake light for which I got pulled over and narrowly missed a vehicle defect notice from the police. The police were very understanding but also found substandard (not illegal) front tyres on the vehicle which were covered in deep cuts all over with a deep cut on the wall of one tyre. It cost me £238.00 for two days for a substandard vehicle. Had to buy air fresheners to make the smell tolerable and buy and install a brake light, the cost of which were refunded. I voiced my complaint upon returning the vehicle and was assured that the manager would call in order to obtain a partial refund, but I have still not heard from him after waiting nearly a month for his call. Extremely unprofessional and unsatisfactory customer service although the ladies I spoke to upon hiring the vehicle, were both very pleasant. I would expect more from such a company that was highly recommended, instead I remain bitterly disappointed.

27 July 2023
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thank-you for your time for bringing this matter to our attention. We are sorry that your recent experience didn't quite match your expectations. I apologise on behalf of everyone at Maben and be assured that your situation was an exception. As you can see on our other reviews, we are known for caring deeply about our customers. We can't fix the past, but you have our commitment that we will use your feedback to ensure that we improve the way we do business in the future.

Rated 5 out of 5 stars

Very efficient and helpful

We hired two 7.5ton vans from them. They were very efficient, accomodated our requirements perfectly, and responded quickly to queries. Would definitely go to them first if we ever need to hire again in that area.

20 July 2023
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

We are pleased that you were happy with our service, and that all your needs were satisfied.

Rated 5 out of 5 stars

Maben Hire - will use again

Booked the vehicle months in advance, from first enquiry to collection and then drop off. Service from the team was very good, from start to finish.

14 June 2023
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thankyou for your lovely review

Rated 5 out of 5 stars

Minibus Hire

Laben provided us with 4 x 17 Seat Minibuses & allowed us to return out of hours on a Sunday.

After leaving clothing in the vehicle they were kind enough to have it sent back.

16 July 2023
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

We hope that your week of activities went smoothly. Hope to see you again next time.

Rated 5 out of 5 stars

Brilliant company to do business

Brilliant company to do business, all staff are very helpful and go above and beyond to help .

7 July 2023
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thankyou for your lovely review

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