MacDonald & Son Butchers Reviews 

1,623
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delicious and fresh food, especially highlighting the traditional Scottish pies, sausages, and other regional delicacies that bring back fond memories. People also love the reliable delivery service and secure packaging that keeps everything thoroughly chilled even during warm weather conditions. However, some customers also noted serious issues with the temperature of the meat upon arrival or found certain savory items far too salty to enjoy. A few other people also felt that specific product qualities or missing items fell short of expectations, mentioning unexpected meat cuts, missing items, or broken pastry edges.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the delicious taste and high quality of... See more

Quality

Customers consistently note positive experiences with quality, highlighting delicious and fresh produce... See more

Delivery service

Consumers find delivery service to be generally positive, highlighting prompt arrivals and secure packaging.... See more

Order

Users describe positive interactions with order, highlighting easy processing, quick deliveries, and fresh,... See more

Service

Clients share positive opinions on service, highlighting fast and reliable delivery with items arriving fresh... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 packets of Arbroath smokies and 4 x Scottish plain loafs. Firstly, what an absolute pleasure you all are to deal with, love the personal message on the box. Delivery and packaging is subl... See more

Company replied

Rated 5 out of 5 stars

I have ordered on line on two occasions now and cannot praise this company highly enough on their level of customer service and quality of their food. We live on the wirral but my husband is originall... See more

Company replied

Rated 5 out of 5 stars

I received my order today and im so happy with it ..it was well packed and was all cold i ordered the steak pie and they look so delish and the mince pies and beef sausages and cant get them in Manch... See more

Company replied

Rated 5 out of 5 stars

A really great experience from ordering to quality of produce. I will start with only moan and that is nothing to do with McDonald and sons. The courier service dpd is diabolical I am hoping it’s more... See more


Company details

  1. #7 of 34 best companies in Butcher
  2. #3 of 12 best companies in Butcher shop deli
  3. #15 of 73 best companies in Food producer
  4. #1 of 3 best companies in Meat Packer
  5. #4 of 28 best companies in Meat Products
  6. #11 of 77 best companies in Online Food Ordering Service

About MacDonald & Son Butchers

Written by the company

👨‍👩‍👦‍👦Who are we? David Robb MacDonald was born in Dundee, Scotland in 1911 and opened his first shop on Logie Street, Lochee in 1935. In a short time, David realised that there was a thriving demand for meat among the residents of Dundee and decided to move into a bigger shop on the High Street of Lochee. A few years later, and after relocating the business twice, the MacDonald & Son name is still just as popular as it was over 80 years ago.

During this time, David’s son Brian joined the business and learned the trade. Brian took over the business fully at the age of 20 and has built one of Dundee’s oldest and respected family businesses. Over the past 55 years under Brian, the MacDonald & Son name has become renowned for the quality of its meat. To this day it continues to produce the same products that have been enjoyed by generations.

🍖Our Produce We pride ourselves on the quality and consistency of our products. Our aim is to provide our customers with quality sourced meat and to offer great tasting Scottish produce.

All of our red meat is sourced from farms in Aberdeenshire or the Scottish Highlands. The cattle are grass fed all year round and are 30 day aged.

🥩What makes our steaks different? The farmers we buy our cattle from graze the stock in fields next to the North Sea. Salt from the sea gets into the earth and thus into the cattle. This produces a excellent flavour in all our steaks.

🚚How are the boxes delivered? All our customers goods are vac packed and sent in a chilled box. The goods are then sent overnight using DPD which means it arrives to our customers doors cool and fresh.

We send boxes all over the UK and our customers have the convenience of choosing a specific delivery day that suits them best.

On the day of delivery, our customers receive and email and text notification giving them a 1 hour delivery window.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,623)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent ordering process

Excellent ordering process, smooth and simple, excellent product as well, reasonable, very high quality, zero complaints, will certainly be ordering again from you

12 February 2024
Rated 5 out of 5 stars

The quality of the produce

I moved south 27 years ago. I will always miss Scottish Fair.
This Butcher provided me with quality fair and everything I asked for.
Very well packaged and fresh and I live in Oxfordshire!
I am absolutely over the moon with my delivery. And thank you for the wee personal touch. Definitely will be ordering again soon 🥰

17 February 2024
Unprompted review
Rated 5 out of 5 stars

Excellent fresh food……Highly Recommend

Excellent fresh food……delivered next day or day of your choice. All items packaged well and arrived in pristine condition. The amazing steak pies just like my lovely mum used to make …..and the gravy sent in sealed pots to ensure no mishaps during transition !…..I also ordered quite a few pineapple cakes !! Amazing……so delicious and travelled well too……I shall be ordering from you again soon ……so pleased I can get a taste of my homeland……Scotland. Traditional scottish food…..although I now live in Devon.
HIGHLY RECOMMEND ……..well done Bobby and Family/Team
Mandy in Devon

10 February 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely the most delicious steak &…

Absolutely the most delicious steak & black pudding pies I’ve ever tasted . Can’t wait to try the mutton ones next .
Delivery was very quick , pies were well packaged, no issues with breakages . Perfect service and top quality product . Will definitely order more & already recommended to my friends& family
Reviewed by Naomi Harrison ( jacks Mum)

15 February 2024
Unprompted review
Rated 5 out of 5 stars

Received my order today in the North…

Received my order today in the North penines , already had the burnt rolls, and steak pies and they were fabulous 👌, the true taste of home , ordered quite a few other things and all was in the box packaged well and true to delivery time, I would highly recommend to Scots living south 😀

2 February 2024
Unprompted review
Rated 2 out of 5 stars

Chewy steak pies

Food was well packaged and the Lorne sausage, steak sausages and fruit slice were great. Large steak pie meat was chewy and gravy was like water and my Large just tried the small steak pies tonight and they meat was chewy in them as well. I have messaged the company to let them know but still no reply yet.
I won't be using again.

18 December 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. I ordered a parcel and sadly the postcode was recorded incorrectly due to autofill. When the parcel didn’t arrive and I spoke with them they re-issued to parcel at no extra cost!
Excellent produce as well.
Thank you Macdonald’s

2 December 2023
Unprompted review
Rated 5 out of 5 stars

Heavenly Mutton Scotch Pies…

I just ordered some Mutton Scotch Pies and they were absolutely heavenly - just as I remember them from my time in Scotland in the early 2000’s. Lovely pastry and deliciously peppery! Would recommend them! Much better than Beef Scotch Pies!

30 November 2023
Unprompted review

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