MacDonald & Son Butchers Reviews 

1,623
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delicious and fresh food, especially highlighting the traditional Scottish pies, sausages, and other regional delicacies that bring back fond memories. People also love the reliable delivery service and secure packaging that keeps everything thoroughly chilled even during warm weather conditions. However, some customers also noted serious issues with the temperature of the meat upon arrival or found certain savory items far too salty to enjoy. A few other people also felt that specific product qualities or missing items fell short of expectations, mentioning unexpected meat cuts, missing items, or broken pastry edges.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the delicious taste and high quality of... See more

Quality

Customers consistently note positive experiences with quality, highlighting delicious and fresh produce... See more

Delivery service

Consumers find delivery service to be generally positive, highlighting prompt arrivals and secure packaging.... See more

Order

Users describe positive interactions with order, highlighting easy processing, quick deliveries, and fresh,... See more

Service

Clients share positive opinions on service, highlighting fast and reliable delivery with items arriving fresh... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 packets of Arbroath smokies and 4 x Scottish plain loafs. Firstly, what an absolute pleasure you all are to deal with, love the personal message on the box. Delivery and packaging is subl... See more

Company replied

Rated 5 out of 5 stars

I have ordered on line on two occasions now and cannot praise this company highly enough on their level of customer service and quality of their food. We live on the wirral but my husband is originall... See more

Company replied

Rated 5 out of 5 stars

I received my order today and im so happy with it ..it was well packed and was all cold i ordered the steak pie and they look so delish and the mince pies and beef sausages and cant get them in Manch... See more

Company replied

Rated 5 out of 5 stars

A really great experience from ordering to quality of produce. I will start with only moan and that is nothing to do with McDonald and sons. The courier service dpd is diabolical I am hoping it’s more... See more


Company details

  1. #7 of 34 best companies in Butcher
  2. #3 of 12 best companies in Butcher shop deli
  3. #15 of 73 best companies in Food producer
  4. #1 of 3 best companies in Meat Packer
  5. #4 of 28 best companies in Meat Products
  6. #13 of 77 best companies in Online Food Ordering Service

About MacDonald & Son Butchers

Written by the company

👨‍👩‍👦‍👦Who are we? David Robb MacDonald was born in Dundee, Scotland in 1911 and opened his first shop on Logie Street, Lochee in 1935. In a short time, David realised that there was a thriving demand for meat among the residents of Dundee and decided to move into a bigger shop on the High Street of Lochee. A few years later, and after relocating the business twice, the MacDonald & Son name is still just as popular as it was over 80 years ago.

During this time, David’s son Brian joined the business and learned the trade. Brian took over the business fully at the age of 20 and has built one of Dundee’s oldest and respected family businesses. Over the past 55 years under Brian, the MacDonald & Son name has become renowned for the quality of its meat. To this day it continues to produce the same products that have been enjoyed by generations.

🍖Our Produce We pride ourselves on the quality and consistency of our products. Our aim is to provide our customers with quality sourced meat and to offer great tasting Scottish produce.

All of our red meat is sourced from farms in Aberdeenshire or the Scottish Highlands. The cattle are grass fed all year round and are 30 day aged.

🥩What makes our steaks different? The farmers we buy our cattle from graze the stock in fields next to the North Sea. Salt from the sea gets into the earth and thus into the cattle. This produces a excellent flavour in all our steaks.

🚚How are the boxes delivered? All our customers goods are vac packed and sent in a chilled box. The goods are then sent overnight using DPD which means it arrives to our customers doors cool and fresh.

We send boxes all over the UK and our customers have the convenience of choosing a specific delivery day that suits them best.

On the day of delivery, our customers receive and email and text notification giving them a 1 hour delivery window.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

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Replied to 33% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,623)

94 reviews in the last 12 months

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Rated 5 out of 5 stars

Find a voucher get it cheaper but fantastic

Saw the add on FB and looked good so just had to order!
Then had to eat it when I had delivery 🚚
Sausage and black pudding for breakfast with tattie scones (With toast)
cheese n toast for lunch
Two pies mash and beans 🫘 for tea!
Followed by a snowball (daughter stole my pineapple 🍍 tart)
More sausage and black pudding 2 days later. Bread finished on 2nd day tho 😢
Sorry you didn’t want my menu, just a verdict
Superb, absolutely delicious 🤤

8 August 2024
Rated 5 out of 5 stars

The customer service was Excellent

The customer service was Excellent. The boss phoned me to apologise that had been a fire at the distribution warehouse.
He said that he would re-do my order of the Excellent STEAK LORNE. And for the inconvenience He threw in 2 steak Bridies.
All produce is excellent.
Thank You

8 August 2024
Rated 5 out of 5 stars

Pudding supper ahead!…

Even looking at my parcel of Bridies pies and white puddings in batter made me tear up!Dundonian by birth I haven’t had a pudding supper for decades. Tonight it will happen, thankyou!

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Problem fixed quickly

There was a problem with the address I ordered my parcel to be sent to. I phoned the shop and it was sorted out at once and the parcel was delivered the same day. Everything was excellent as always

22 July 2024
Rated 5 out of 5 stars

Fantastic service

Fantastic service!
I can’t recommend this butchers enough!
I ordered some pies and plain Scottish bread for my step dad that is obsessed with the stuff.
I had the wrong contact number on my email so phoned the butchers for help on when my parcel would be delivered! The gentleman on the phone was so helpful. Very friendly and helped me with everything I needed straight away. I also used the Amazon pay at the end, very easy and straight forward way of paying.
Thank you so much. We will be ordering again to help keep my step dad happy 🤍

13 July 2024
Unprompted review
Rated 5 out of 5 stars

I have had a few boxes sent to me now…

I have had a few boxes sent to me now and I have never ever been let down. Absolutely brilliant butchers, will be trying to convince friends and work colleagues to try some, being down in England there's always that little bit you miss of home but these boxes help me lots.

4 July 2024
Unprompted review
Rated 5 out of 5 stars

I ordered a Kg of black pudding and…

I ordered a Kg of black pudding and some Scotch pies. My order was delivered in a very timely manner and sealed nice and fresh in a temperature controlled box! I also had a personal message saying “enjoy Damion” which I thought a very nice touch 👌🏻
Would highly recommend MacDanald & Son! And will definitely be using again! There black pudding tastes amazing 😊👍🏼

19 June 2024
Unprompted review
Rated 5 out of 5 stars

Everything I ordered was very good…

Everything I ordered was very good quality my sister and I were over the moon when we had out scotch bread we haven't had it for a very long time as we can not get it were we live now and our mam got us into it as we have family in Scotland it was my first time having the tattie scones will get them again

16 May 2024

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