MacDonalds Reviews 133

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Sick and tired of ordering food from Macdonald’s that turns up cold again. We order from Oldfields Rd Sutton but the order actually comes from a kitchen on Minden Rd Sutton. We live 5 minutes from whe... See more

Rated 2 out of 5 stars

Macdonalds, Bromley Road, tge gate house, Yep great staff, full cups of coffee, their delivery driver thou, DIEAGO his name likes scratching vans and chucking coffee over it, I now believe he is... See more

Rated 1 out of 5 stars

It's not that they're cheap, ordered £15 of food at the Canterbury drive through. Kept me waiting 25 mins despite twice asking the staff where's our order. Had to insist I've placed an order, where... See more

Rated 1 out of 5 stars

We May As Well Have Cooked The Very Small, Flattened Burgers Ourselves & Done The Dishes Too... Not Used Macdonald's For 6 Years. This Ordering System is Worse Than The Unheard Of,Speaking To A Human... See more

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  1. Restaurant

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1.4

Bad

TrustScore 1.5 out of 5

133 reviews

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Rated 1 out of 5 stars

Tankersley MacDonalds delivery using…

Tankersley Barnsley MacDonalds delivery using Just eat at 11.30pm when quiet...food was cold & milkshake melted...literally just down the road..utter waste of money..never again..never again. I'm extremely local to the restaurant as I'm in Tankersley & at busy, peak times you could understand it, but not at the delivery time of 11.55pm.

10 September 2024
Unprompted review
Rated 1 out of 5 stars

They still owe me 4 a meal the got…

They still owe me 4 a meal the got really wrong last time. And this time this evening they got it majorly wrong with my sons happy meal. They didn't even tell me they were out of toy dinosaurs in there happy meal?so they just put in a minnon small metal case instead and thpught? I no what let's not tell the customer and they will b fine with it? Well not me my son who is autistic loves dinosaurs and when he saw there wasn't a cuddly dinosaur in his happy meal he got very upset. And too make it experience even worse was the attitude of this little young boy who took my order and my money. He was so rude and obnoxious towards me and misabable. The thing is this mac Donald's in Bridgwater town is not making the odd mistake they r making lots of mistakes one after the other. It's becoming a very poor run down messing mac Donald's. Takeaways aways aren't cheap anymore and 4 what u get is disgusting and appalling and if it wasn't 4 my autistic son liking it mac ds I would never go there again. And it's most definitely not value 4 money that's 4 sure. And first thing Monday morning I'm ringing mac ds head office. Enough is enough they need a kick up there ass. Because the food and quality and service is crap and some of the attitude of the staff is appalling and disgusting. And once I speak to the head of the office I won't b just getting a replacement meal and happy meal. I will b seeking a compensation from them.

31 August 2024
Unprompted review
Rated 1 out of 5 stars

COLD FRIES ALL THE WAY AT MACDONALDS TONIGHT…

Went to MacDonald in Stretford Greater Manchester and placed an order. I got home and the fries were cold. I went to make a complaint Macdonald. I could only get the Virtual assistant its U/less. I notice lines of orders waiting to go out they were still there when I left. Lots of cold food tonight in Manchester

19 August 2024
Unprompted review
Rated 1 out of 5 stars

We placed an order this evening

We placed an order this evening. When it was delivered one item was missing. We called to report it and were told the system would not allow either a refund or the item to be delivered later. So they’ve taken the money and breached contract. Not only is that inconvenient it is wilfully illegal. I informed the call centre person of thst and she said she ‘recognised it would be frustrating’. It’s not frustrating. I repeat, it is deliberately illegal. And disgusting.

16 August 2024
Unprompted review
Rated 1 out of 5 stars

Shocking quality and bits missing

I don't normally leave reviews for MacDonalds as think why bother as MacDonalds themselves may see it but never respond or take it serious!
I have left reviews on JUST-EAT and as everyone.... wonder why as it gets no response/refunds!.
But on this occasion.... Order has been and this time (Barely Warm) The food is never put together well and for some reason never any dips which I see happens for many people!
SHOCKING SHOCKING SHOCKING

My Advice to MacDonalds..... Consider your customer and STOP being complacent
Aim for QUALITY QUALITY QUALITY

6 August 2024
Unprompted review
Rated 3 out of 5 stars

Incomplete order

Two curry dips ordered, but not included in the pack. A reminder to always check before driving off. Such a nuisance to go back and collect them, as you have to find parking again; secondly, by the time the issue is resolved, the food will have cooled down and not be pleasant to eat. Not the first time this has happened - previously at a different branch. A poor show. Come on MacDonalds - up the game! Not the great service we’ve previously enjoyed.

4 August 2024
Unprompted review
Rated 1 out of 5 stars

Yuck

McDonald’s Watford I am sad to say the hot chocolate I have just bought is very watery similar to that from a vending machine. Poor show!

22 July 2024
Unprompted review
Rated 1 out of 5 stars

Worst one in the uk!

Mold MacDonalds NEEDS to be closed, until staff who can actually take, prep and deliver an order correctly start working here! But from the extreme BAD experiences we’ve had to the god dame outrages, plain burger to which they gave us just a BAP yes that’s correct a BAP with NOTHING ON IT, to not READING what’s on the order and NEVER having ice cream as the machines PERMANENTLY broken or being switched OFF to just general they’d rather prat about with people they know in the store than actually do their jobs which is a shame as there are a few lovely staff who DO try but with NO help and support from other staff and ESPECIALLY the higher ups who also NEVER reply to complaints OR deal with customers complaints face to face, we’ll there’s no hope! So save you’re self the heart ache of disappointment and DO NOT GO HERE!!!

17 July 2024
Unprompted review
Rated 1 out of 5 stars

Ordered a fillet of fish meal .

Ordered a fillet of fish meal .
Had a quick look inside and 3/4 of the cheese wasn't even on the fish ! So I went back and asked for another , and went and sat myself back down , once it turned back up with a massive sorry . I'd thought I'll have another quick peak to see it made to a basic standard and there was a 2p size of cheese .
Don't go to to macdonalds ashford orbital kent uk . It may be the busy one out of the whole of Europe!! Service is crap 💩

18 July 2024
Unprompted review
Rated 4 out of 5 stars

Aviemore

Aviemore
This Hotel was the opposite of Crutherland hotel, same chain.
Staff so helpful and nice. Did everything
to make our stay pleasant. Thank you so much after the horrible experience at Crutherland.

5 June 2024
Unprompted review
Rated 1 out of 5 stars

MacDonalds Cumbernauld

Missing item in order. Tried to phone to resolve - nobody answered the phone. Also left a message on the voicemail, but no response to that either.

1 June 2024
Unprompted review
Rated 2 out of 5 stars

McDonalds Killingworth

This store must seriously be the most disappointing ever. They always miss the dips from the order and never have milk shakes or the new frappes to order. What is the point of having new menu items when they never have them on?! Pointless.

27 May 2024
Unprompted review
Rated 1 out of 5 stars

Macdonalds constant missing order items

Macdonalds Strood Kent
Ordered a pancakes with syrup and a sausage via drive thru As they only served breakfast at the time My granddaughter was ill and l wanted to take a treat to her when l opened the bag No syrup No Sausage Was so embarrassed and disappointed It wasn’t convenient to check inside the bag when given as the pancake container was at the bottom and l ordered several other items and driving This is the third time it has happened at different Macdinalds No care is taken and employing any young untrained person, eventually people will stop using MacDs and hopefully another ethical company will take its place

12 May 2024
Unprompted review
Rated 1 out of 5 stars

Items missing

For the second time this month food items missing from my order and another from a fellow house member! As I was collecting from the drive through another customer was complaining about missing items from there order. Once is a mistake, twice is poor training or systems but three times is starting to feel like theft!

16 April 2024
Unprompted review
Rated 1 out of 5 stars

AVOID BALLYMENA STORE CONSTANT WRONG ORDERS

Ballymena (Christine Duty Manager) Could not care less

WRONG ORDER 2 visits in a row
No Apology
No Manners
No Salt
No Napkins
No Sauce
No Soft drinks cups available
Cold & Tasteless

NO ONIONS ON A "ONION ONLY BURGER"

Even the replacement order was wrong !!!!!

14 April 2024
Unprompted review
Rated 1 out of 5 stars

Conned

Bought a meal to get a chance of winning in the “winning sips”competition. Was given a plain cup. Feel conned. Only went in there to get a chance of winning a free glass. Even screens say buy this drink to enter!

So spent £7 for nothing really.

13 April 2024
Unprompted review
Rated 1 out of 5 stars

Macdonalds in central Worthing Sussex

Waited over 40 minutes, numbers higher than ours kept being displayed. Our number 002 dropped off the "being prepared" side of the screen and did not appear on the "ready for collection" screen. When we tried to ask anybody about it they just pretended not to hear and walked away. Loads of delivery couriers were waiting in the same area. Eventually we cornered somebody and demanded a refund. First refund was £3.00 less than we had paid so we had to wait for another. We couldn't wait any longer as we were going to the theatre. Abysmal service. Can't comment on the food because we never got any.

28 March 2024
Unprompted review

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