MacGregor and MacDuff Reviews 3,679

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 444 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including kilts, ties, and accessories, often highlighting their excellent craftsmanship and materials. Many people also commend the outstanding service, noting the staff's helpfulness, attentiveness, and professional advice, which made the ordering process smooth and stress-free. The delivery service is frequently mentioned as efficient and timely, with many appreciating the clear communication and updates throughout. However, some people were dissatisfied with specific product design elements, finding them poorly designed or unsuitable for their intended use. A few other people also felt that communication after placing an order could be improved, mentioning initial silence or a lack of clarity regarding stock availability and delivery timelines.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the excellent quality and... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent quality and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the friendly,... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the promptness and... See more

Order

Consumers express high satisfaction with the ordering process. Many reviewers highlight the ease of ordering,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was made welcome in the Glasgow shop and offered very helpful advice, to the extent of being measured by a member of staff in spite of the fact that the trousers I was looking at were only available... See more

Company replied

Rated 5 out of 5 stars

The staff at the Glasgow Bath Street store were absolutely superb. From start to finish, they were so friendly, attentive, and went above and beyond to make sure everything ran smoothly for our big da... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic experience every single time. Excellent online service and absolutely unmatched service in store. Wouldn't consider going anywhere else. Walk out every time with a smile on my fac... See more

Company replied


Company details

  1. #53 of 243 best companies in Men's clothes shop
  2. #64 of 284 best companies in Fashion accessories shop

Written by the company

MacGregor and MacDuff is a Scottish Kilt & Highlandwear Outfitters with four stores throughout Glasgow, Ayrshire and Edinburgh. MacGregor and MacDuff also host pop-up kilt fitting services in London and Manchester as well as international kilt fittings in New York and Toronto. MacGregor and MacDuff specialise in high-quality highlandwear and are dedicated to providing industry-leading customer service. With UK-wide kilt hire delivery as well as virtual kilt fitting appointments for all customers, whether you are looking to buy an outfit for your wedding or need to hire a kilt for a special event, there is no better place to find everything you need.

Written by the company

Worldwide Delivery
We are able to offer our customers worldwide delivery. Whether you visit one of our international fitting services, speak to us via virtual appointment or simply purchase from our website, together with our international delivery partners we work hard to make sure you get your order quickly and safely.
Click & Collect
We offer a click & collect service at all our shops. Simply order online and select at checkout which of our shops you wish to collect your order from. We will then contact you to let you know when it is ready for collection
Virtual Kilt Fittings
Whether you are organising a hire kilt outfit for your upcoming wedding or looking to buy that pair of tartan trews you’ve had your eye on, or simply just looking for a new sporran to spruce up your trusty kilt, our online expert stylists are here to help! Speak to our team and receive the same outstanding level of care and service that our stores are known for, all from the comfort of your home.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Good costumer service.

Good costumer service.. High quality products.

22 December 2025
Unprompted review
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Lila,

Thank you for the lovely feedback! We really appreciate your kind words.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Staff friendly and extremely helpful.

Staff friendly and extremely helpful.

12 December 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Donna,

Thank you for the lovely review! We are so happy to hear you had a wonderful experience with our staff when ordering your Sgian Dubh.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Quality product delivered speedily

Quality product delivered speedily

12 December 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Andrew,

Thank you for your kind words! We are so happy to hear you are pleased with both the delivery and quality of your order.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Shirt came promptly

Shirt came promptly

10 December 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Jennifer,

Thank you for the lovely review! We are so happy to hear you are pleased with the shirt and delivery.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Quality product

Quality product, great communication.

5 December 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Euan,

Thank you for the kind review! We are so pleased to hear you are happy with the velcro belt.

Kind Reviews,
Kayleigh

Rated 5 out of 5 stars

Easy to access on line purchase

Easy to access on line purchase. Quality product tartan tie.

5 December 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Daniel,

Thank you for the lovely review! We are so happy to hear you are pleased with your tartan tie.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Excellent service

Excellent service thank you

10 December 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Linda,

Thank you for lovely review! We are so happy to hear you are pleased with your order.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Great service

Great service, prompt delivery. First class.

9 December 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Manson,

Thank you for the great review! We are pleased to hear you are happy with your Sgian Dubh.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Once worn kilt- lovely item, good customer service

Bought a once worn kilt. Spoke to a lady who was v helpful. Kilt arrived quickly and well packed. It’s in excellent condition. Son still to try it on, but I’m happy with my experience with this company so far.

2 December 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Bernice,

Thank you for the wonderful review! We are so pleased to hear you have had a lovely experience with ourselves, we hope your son loves his new kilt.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

A happy experience

An easy to use website. More importantly a quality product at a reasonable price

5 December 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Kathryn,

Thank you for your feedback! We’re delighted to hear that you found our website easy to use and that you’re happy with the quality of our product.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Very pleased with this experience

Very pleased with this experience. Kept informed regarding order. Pleased with my purchase.

4 December 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Christine,

Thank you for the lovely review! We are so pleased to hear you are happy with the kilt pin.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Amazing Service

The staff at the Glasgow Bath Street store were absolutely superb. From start to finish, they were so friendly, attentive, and went above and beyond to make sure everything ran smoothly for our big day. They gave fantastic advice and made the whole process feel easy and stress-free. The kilts looked amazing on the day—so much so that my husband has decided to purchase his own kilt! We couldn’t be happier with the service and would highly recommend them to anyone looking for kilts for a special occasion.

16 October 2025
Unprompted review
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Rose,

Thank you for the wonderful review! We’re delighted to hear that our team in store were able to make your experience enjoyable and stress-free. It’s lovely to hear the kilts looked amazing! We truly appreciate your recommendation.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Great customer service

Great customer service and communication. Products of high quality and as expected.

28 November 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Siobhan,

Thank you for your kind word! We are thrilled to hear that you were pleased with our customer service and the quality of our products.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Arrived early to suit my wedding plans

The waist coat and bow tie ordered for my wedding usually would have been delivered after my wedding date. Every effort was made to get these to me in time. They arrived in plenty of time for the ceremony and were as I expected.

27 November 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Iain,

Thank you for the wonderful review. We’re delighted to hear that your waistcoat and bow tie arrived in time for your wedding and met your expectations.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Great company

I enjoy writing a review because they are simply outstanding in every category… quality of product, customer service and shipping with speed. I purchase from them again and again

2 December 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Charlie,

We truly appreciate your kind words! It’s lovely to hear that you’ve had consistently great experiences with our products and service.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Speedy service

Exactly what I asked for and a very speedy delivery.

27 November 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Michelle,

Thank you the lovely review! We are so pleased to hear you are happy with the Tammie Hat.

Kind Regards,
Kayleigh

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