MacKinnon Watches Reviews 

861
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the timepieces and the stunning, unique tartan bands that make wonderful gifts. Shoppers often mention that the team is extremely helpful, making the custom ordering process smooth and straightforward. Buyers are deeply impressed by the exquisite packaging and the beautiful attention to detail in every single order. Though some customers experienced delivery delays due to international shipping or postal service issues. A few buyers also noted that the watch bands or faces occasionally felt a bit large or required adjustments for a proper fit.

What people talk about most

Product

Clients share positive opinions on product, highlighting the stunning design and high-quality craftsmanship... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the beautifully... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting surprisingly fast shipping... See more

Order

Consumers find order to be positive, highlighting how easy the website is to navigate and how simple it is to... See more

Customer service

People report positive experiences with customer service, noting that the team is super friendly, quick to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Saw McKinnon's ad on Facebook.normally a bit sceptical about FB ads.Hey ho, I'm a Paisley Buddie. So went for it. I am a small time watch collector. £4 figure to 10 bob Swatches. This watch (Maxwell... See more

Rated 5 out of 5 stars

I made a mistake when I ordered the wrong size but was absolutely no problem contacted MacKinnon Watches and they sorted it for me in jig time! The watch has arrived and to use the vernacular it's bra... See more

Rated 5 out of 5 stars

Beautiful watch delivered within their time frame. Embossed strap and back of dial are just perfect. Makes the watch s fabulous birthday gift for 90 year old Scot living in America. Absolutely reco... See more

Rated 5 out of 5 stars

Such a fabulous company with exemplary customer service. I ordered a custom tartan (Lockhart-Douglas) Apple Watch band for my wife. This tartan was not readily available but they were able to access... See more


Company details

  1. #27 of 131 best companies in Watch shop
  2. #52 of 285 best companies in Jewellery shop
  3. #3 of 32 best companies in Watch Manufacturer

Written by the company

From the heart of the Highlands, we bring to you MacKinnon Watches. Our heritage and clan surname inspired the design of these watches and allows us to bring to the world a timepiece enriched in hundreds of years of Scottish history.


Contact info

4.9

Excellent

TrustScore 5 out of 5

861 reviews

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4.9

All reviews

(861)

201 reviews in the last 12 months

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Rated 4 out of 5 stars

International purchases

I am very happy with my purchase although once I paid the duty and shipping fees it has turned into a very costly experience. I would advise being aware of added costs if not purchasing from UK. Customer care was efficient.
Vivien

22 October 2025
Rated 5 out of 5 stars

Beautifully made bespoke Apple Watch strap…

I mailed the folk at MacKinnon asking if they could make an Apple Watch strap from some offcut of a bespoke tartan. I got some instructions, a price and timescale inside 24 hrs. A few weeks later and I now have the most fabulous accessory for my kilt, beautifully made and delivered. Thanks very much.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Artistic Perfection

The watch arrived in lovely packaging and was well protected. The watch itself is beautiful. The band/strap is even prettier in person. I had requested that the strap highlight a particular color from the plaid and it was done perfectly. I also asked for extra holes in the strap to accommodate my small wrist size. It fits like a dream and is very comfortable.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing.....

I wanted to pay homage to my Scottish ancestry and I couldn't be happier about my purchase. Definitely enjoy showing off the watch to my co-workers.

24 September 2025
Rated 5 out of 5 stars

Great wedding present…

I bought a watch as a wedding present for my husband & the quality is great. He’s a watch collector and was really happy to have something unique and personal. The gift was packaged well.

10 September 2025
Rated 5 out of 5 stars

The sheer elegance of the watch

The sheer elegance of the watch. It has a thin but sturdy profile. The watch band is art on its own -- the manner in which they tailor your tartan to the width of the band. By far the best watch I have.

26 September 2025
Rated 5 out of 5 stars

Remembering my Dad

I was concerned about the tariff costs but Mackinnon Watches was upfront with all costs. When my band was delivered it exceeded my expectations ( which were very high). The beautiful Ancient Sutherland watch band reminds me of my Dad ( from Glasgow) and brings a smile to my face. Thank you Mackinnon Watches for this beautiful watch band

24 September 2025
Rated 5 out of 5 stars

Birthday Gift Beauty

Bought as a gift for my brother’s birthday. Haven’t seen it in the flesh, but he is delighted with it, so that speaks volumes.
Thanks so much, would definitely buy again ….

24 September 2025
Rated 5 out of 5 stars

I was able to find the family tartan

I was able to find the family tartan, Urquhart. Even though I had to pay a USA tariff, I was happy to receive the watch and in time for our travel. I gave it as an anniversary gift yesterday and my husband was very happy to receive it.

16 September 2025
Rated 5 out of 5 stars

Quality and customer service

MacKinnon not only provided a high-quality, beautiful timepiece, but their customer service has been unparalleled, especially in the face of recent changes with shipping regulations to the U.S. I highly recommend this company!

15 September 2025
Rated 5 out of 5 stars

Great Service!

Very happy with McKinnon Watches Customer Service, they were very helpful and ensured the customised watch arrived in plenty of time for a special date - thank you! The recipient was very impressed with the watch and would recommend as a great gift idea.

3 September 2025
Rated 5 out of 5 stars

Bespoke Greatness

Went out of their way to create a bespoke strap.a word of warning the dog chewed the strap I bought for my son, too tasty!!

17 September 2025
Rated 5 out of 5 stars

Amazing watch and lovely company

Besides the watch being top quality, the instant response I had from MacKinnon Watches was both quick and very personable. I’ve never had such a lovely exchange with a company. Recommend them highly.

15 September 2025
Rated 5 out of 5 stars

Great watch!

The watch experience itself was amazing!! I ran into some customs issues that caused a delay, but MacKinnon was very quick to communicate with me. I love the clean look of my watch!

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience from start to…

Amazing experience from start to finish. Communication was excellent, very helpful. The finished watch was exactly what I wanted and looks amazing. I would recommend Mackinnon watches.

16 September 2025

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