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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the gloves, noting their comfort, fit, and stylish design. Many consumers also highlight the excellent delivery service, emphasizing its speed and efficiency. The customer service team is frequently commended for their helpfulness and prompt responses, making interactions smooth and satisfactory. However, some customers experienced issues with delivery, including parcels being misdirected or delayed due to customs problems. A few people also received products with initial defects, though they noted that customer service quickly resolved these issues.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising its quality, comfort, and style.... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the excellent quality of the... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speedy and fast delivery... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight the excellent and... See more

Customer service

People report positive experiences with customer service. Customers found the support team great at answering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking for new pair of gloves when I spotted these online. I liked the design and was happy with the info on the website so I ordered a pair that arrived the next day. I wasn’t 100% happy with... See more

Company replied

Rated 5 out of 5 stars

Not only was the Macleod Motor Co. CS team great at answering questions regarding size, but the gloves themselves arrived incredibly quickly.

Company replied

Rated 5 out of 5 stars

These are really nice gloves. I wasn’t expecting them to have the type of lining that they have but it may turn out to be better than bare leather interior that I’m used to. I have never had gloves wi... See more

Company replied

Rated 5 out of 5 stars

The most helpful company! The courier accidentally took my parcel to Ireland instead of the Netherlands and probably lost the package. Macleod helped me constantly track the package and kept in contac... See more

Company replied


Company details

  1. #26 of 38 best companies in Motorcycle Equipment Store

Written by the company

Macleod Motor Co is a London-based motorcycle and street apparel store. Established in 2021 - our purpose has been to merge motorcycle wear with an urban style that reflects and captures the unique essence of riders.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

109 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

My initial glove order arrived promptly…

My initial glove order arrived promptly and the gloves were very nice. Sadly though I had not checked the sizing guide as I should have and they were too tight/small. I contacted Macleod and was instructed on how to get them exchanged. The process was simple, their communication was exceptional, and the replacement gloves in a bigger size, are incredible! Great business dealing! Thanks Macleod!

23 October 2023
Macleod Motor Co. logo

Reply from Macleod Motor Co.

Hi Mike,

Thank you so much for leaving this kind review.
We are thrilled that everything worked out well, and you were left as a happy customer. That is our main objective.

Regards,
Ethan

Rated 5 out of 5 stars

Great Company

Excellent experience overall, great gloves, easy to order, fast shipping. All good 👍

3 November 2023
Macleod Motor Co. logo

Reply from Macleod Motor Co.

Hi Stephen,

Thank you so much for leaving this postive review.

Regards,
Ethan

Rated 5 out of 5 stars

Gloves fit great.

25 October 2023
Macleod Motor Co. logo

Reply from Macleod Motor Co.

Hi Saxon,

Thank you for purchasing with us, we are thrilled that your gloves fit you great!

Kind Regards,
Ethan

Rated 4 out of 5 stars

Great service

Great service! Quality product, we loved the gloves. Delivered on perfect time.
For the next time we would love to get also a sticker :P

18 October 2023
Macleod Motor Co. logo

Reply from Macleod Motor Co.

Hi Brenda,

We appreciate your positive review, and for the feedback, we will look into adding stickers for our customers when they order. It's a great idea!

Kind Regards,
Ethan

Rated 5 out of 5 stars

Excellent gloves

Easy transaction excellent gloves and overall excellent experience 👌

11 October 2023
Macleod Motor Co. logo

Reply from Macleod Motor Co.

Hi Robert,

Thank you so much for your purchase, and for leaving a great review!

Kind Regards,
Ethan

Show reviews in all languages. (109 reviews)

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