Madame Lemy Reviews 140

TrustScore 4 out of 5

4.2

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See what reviewers are saying

Rated 5 out of 5 stars

I'm excited to support a company that cares about clean ingredients and protecting the environment. The packaging is so luxurious. It's a treat.

Company replied

Rated 1 out of 5 stars

After my second application, the product stained my armpits dark brown (potentially permanently?!) and left me red and irritated. I talked to a doctor and they said baking soda and essential oils are... See more

Company replied

Rated 5 out of 5 stars

I adore this product! I have long wanted to get away from aluminum-containing deodorant but didn't know which alternative to go with. Most products I'd seen were just not appealing, quite frankly. Mad... See more

Rated 5 out of 5 stars

My order shipped quickly and was beautifully packed! The product itself was lovely, high quality, and smelled great. Unfortunately, where I’m at in my transition to natural deodorant (and living in 11... See more

Company replied

Company details

  1. Beauty & Well-being

Information provided by various external sources

Madame Lemy is an all-natural, vegan and cruelty-free, limited ingredient beauty brand. We specialize in chemical-free and aluminum-free powder deodorants.


Contact info

4.2

Great

TrustScore 4 out of 5

140 reviews

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Rated 5 out of 5 stars

Lovely product, great customer service

My order shipped quickly and was beautifully packed! The product itself was lovely, high quality, and smelled great. Unfortunately, where I’m at in my transition to natural deodorant (and living in 110-degree weather), the powder didn’t quite work for me. They made the return process super easy and straight-forward. I hope I can try their deodorant powder again in the future!

2 August 2021
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Reply from Madame Lemy

Happy you like our packaging, and sad to hear that it didn't work for you because of the climate you live in. We are glad we were able to help with our customer satisfaction process.

Rated 4 out of 5 stars

Great packaging and the product is easy…

Great packaging and the product is easy to use. The smell of lime and lemons is so nice. Only downfall for me personally, is that it only keeps BO under control for a few hours. I will freshen up and reapply and this often helps.

11 July 2021
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Reply from Madame Lemy

Sandra- thank you for your honest reviews. If you live in a warmer climate you might have to apply abit more.
Thanks for the support

Rated 1 out of 5 stars

It's been a month and I still haven't…

It's been a month and I still haven't received my order :(

9 July 2021
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Reply from Madame Lemy

Hi Dora, your pre-order item has shipped and been delivered. Please let me know if you have any questions. Thanks! - Deborah, Madame Lemy

Rated 3 out of 5 stars

Not for me

Product packaging and quality is on point—just stunning! The neutral (3 star) review is only because I haven’t noticed anything great about using it. I have been solely using a salt crystal as deodorant for almost 10 years, so I had hoped a different natural alternative to offer a smooth transition since my body had already purged the “traditional” deodorant. I found my pits feeling sticky, and not necessarily lemony (the scent I chose). I will stick with my classic salt crystal, and maybe try this powder as a dry shampoo.

2 July 2021
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Reply from Madame Lemy

We're sorry to hear that we have disappointed you, and that our product didn't live up to the expectation, this is certainly not what we like to hear, we always want our customers to be pleased. Thank you so much for your honesty and your support.

Rated 5 out of 5 stars

My absolute favorite

My absolute favorite. Wow. ♡♡♡

2 July 2021
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Reply from Madame Lemy

We can’t thank you enough for the kind words about our product. Your review means a lot to us and lets us know we’re on the right track!

Looking forward to seeing you again soon and thanks again! 🥰 🥰 🥰 🥰

Happy New Year Kefe!

Colleen
Customer Service
Madame Lemy

Rated 5 out of 5 stars

Yes Madame!!!!

Excellent customer service and wonderful product!

9 June 2021
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Reply from Madame Lemy

B. we are so happy that this is working out for you. We did indeed deliver on our promise. Thank you for the support, Please share with a family or a friend- they might like it too. Happy New Year!!!! :)

Rated 5 out of 5 stars

Amazing!!

Amazing!!! The people were very friendly!!!
Love the product! Smells amazingggggggg!!! Customer for LIFE!

1 June 2021
Rated 5 out of 5 stars

I’m very pleased with the Rose scent…

I’m very pleased with the Rose scent that I purchased. It smells heavenly and I love that I can use it as a body powder as well!

7 May 2021
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Reply from Madame Lemy

Thank you, Julie! We are so glad you're loving Madame Lemy!

Rated 5 out of 5 stars

Beautiful product

Beautiful product, both the package and the powder. It's not cakey or chalky. It doesn't need to be broke up after several uses. I would buy this again.

4 May 2021
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Reply from Madame Lemy

Thank you, Amber! We are so glad you're loving Madame Lemy and are excited to have you as a returning customer! - Deborah

Rated 5 out of 5 stars

Amazing

Amazing. So glad I gave Madame Lemy a try. I was skeptical never using this kind of deodorant before but it has been fantastic. Will definitely be a lifelong customer.

27 April 2021
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Reply from Madame Lemy

Hi Rebecca,

What a wonderful review! We are so glad you love the product. Thanks for choosing us as your new go-to!

Let me know if you ever have any questions!

Best,
Deborah
Customer Support
Madame Lemy

Rated 3 out of 5 stars

Meh, can't store puff inside container

Meh. I don't care for the delivery system. The container is too small to store the puff. The light fragrance is very nice. I also didn't care for the over-abundant packaging box that the powder comes in (a lot of beautiful cardboard waste).

21 April 2021
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Reply from Madame Lemy

Hi Jennifer,

We're sorry to hear you are not satisfied with your order! To clarify, the puff ships inside of the container and is designed specifically for it. It fits a bit snug to ensure powder does not spill when customers flip the container over during application. There is an application video on our website that visually demonstrates this method of application.

In terms of packaging, many of our customers keep the magnetic close box to display the product on their vanities or for other storage purposes. Feel free to use it however you'd like!

If you are absolutely not satisfied with your order, we do have a customer satisfaction guarantee policy and are more than happy to offer full refunds in the event the product doesn't work for our customers.

If you'd like a refund, please fill out the request below:
https://madamelemy.returnscenter.com/

As always, let me know if you have any questions!

Best,
Deborah
Customer Service
Madame Lemy

Rated 5 out of 5 stars

Love everything about Madame Lemy

Love love love this product.
I have only used the lemon scent and it’s perfect for me.
I fell in love with the puff. When I received my first order I fell in love with packaging. The product did not disappoint.
I now subscribe to regular refills.
Customer service is responsive and resolves any issues in a timely manner.
The founders story is inspiring.
I will be gifting this at the holidays!

19 April 2021
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Reply from Madame Lemy

Thanks for the wonderful review, Barbara! We are so glad you are loving Madame Lemy and are thankful to have you as a customer!

Rated 5 out of 5 stars

Shocked at how good!

I was shocked at how well this works.

18 April 2021
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Reply from Madame Lemy

Thank you for the great review! We are so glad Madame Lemy is working for you!

Rated 5 out of 5 stars

I absolutely love the rose scent

I absolutely love the rose scent. It is a romantic scent that is classic and indulgent. I feel pampered every time I use the fluffy puff to dab it on. I have the powder in all of the other scent, as well, and they are are great and work wonderfully as my deodorant. I am so glad that I made this purchase!

15 April 2021
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Reply from Madame Lemy

Hi Kendra,

Thanks again! We are just as glad you found us! The rose scent is very romantic, I have to agree. The beautiful packaging and fluffy puff bring me a bit of joy every time I apply, glad to know you're feeling pampered too!

As always, let me know if you have any questions or additional comments!

Best,
Deborah

Rated 5 out of 5 stars

I got the sampler pack and LOVE these…

I got the sampler pack and LOVE these products easy to use, smell well I love how it's a powder I highly recommend it to anyone.

13 April 2021
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Reply from Madame Lemy

Hi Liz,

Thank you. We are so glad you love the minis! They're perfectly sized for travel and overall convenience! It's also a great way to find the scent you like best!

Let me know if you have any questions or additional comments!

Best,
Deborah

Rated 5 out of 5 stars

Highly recommend

I bought the mini set of four powders. The containers and puffs are of excellent quality, and the powders smell wonderful.

11 April 2021
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Reply from Madame Lemy

Hi Lucy,

Thank you for the wonderful review. We are happy to hear you loved the quality of the products!

Let me know if you have any questions or additional comments!

Best,
Deborah

Rated 5 out of 5 stars

Beautiful product

Beautiful product.
The powder is gently milled and talc-free. Perfect for after showers!
I love it.

9 April 2021
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Reply from Madame Lemy

Hi Raina,

Thank you for the wonderful review. We are so glad you love the product and that it's working for you! Feel free to share it with a friend, they might enjoy it just as much as you do!

Let me know if you have any questions or additional comments!

Best,
Deborah

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