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MadCap Software Reviews 

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TrustScore 3.5 out of 5

3.4

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Company details

  1. Software company
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  3. Software Vendor

Information provided by various external sources

MadCap Software is an American computer software firm headquartered in San Diego, California that creates help authoring tools and solutions for technical writers and documentations teams.

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3.4

Average

TrustScore 3.5 out of 5

1 review

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3.4

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Rated 3 out of 5 stars

I use MadCap Flare to publish HTML5…

I use MadCap Flare to publish HTML5 help and to Salesforce. If you can't afford the expensive platinum service package, pray you don't have a problem because the system is very complex and the error messages tell you nothing about what the issue is.

A few weeks ago I reported persistent errors preventing me from publishing to Salesforce. Not even support knows what the cryptic error messages mean, and after weeks of back and forth, apparently neither does the dev team.

The support person I'm working with is only available until 11:00 am my time, which means that I may get one back and forth email exchange before he's gone for the day.

12 February 2021
Unprompted review

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