The experience was easy, straightforward, and honestly a lot better than I expected. The setup process is easy to do on your own, but their team is a huge help! Kitoko, my support assistant was not on... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great communication and web-site. Every product offered comes with clear and easy directions. I really like the installation service offered for those less tech savvy people. I highly recommend MadCha... See more
Company replied
The Customer Service is really where Madchad shines Kitoko is the goat and always helps with every problem . The Cheats themself also are very good I used arcane for a bit now and never had a ban. Ver... See more
Company replied
Their support bot is very advanced and helpful felt like I was talking to a real person at first. they are constantly doing giveaways that you dont have to join anything else but their discord to c... See more
Company replied
Company details
Written by the company
Since 2019, MadChad has been providing gamers worldwide with premium, undetected cheats and spoofers designed for performance, safety, and ease of use. We specialize in HWID spoofers, private hacks, and DMA hardware, offering instant delivery, flexible license options, and 24/7 live support to ensure a smooth experience for every customer. Our mission is simple — to help gamers reach their full potential with tools that are secure, affordable, and continuously updated. Join thousands of players who trust MadChad for their gaming solutions — your advantage starts here.
Contact info
United States
- madchad.net
4.8
Excellent
649 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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i used valorant cheat for a while was...
i used valorant cheat for a while was good, then i won a giveaway too!
6 August 2026
Unprompted review
Reply from Madchad
glad you liked it
Kitoko has the best support
Kitoko has the best support, bro is always helpful. MadChad the best
5 August 2026
Unprompted review
Reply from Madchad
tyvm bro
Bad support can’t even fix their own cheat
Bad support can’t even fix their own cheats wouldn’t give a refund and kept closing my ticket after cheat didn’t work paid for set up service and they still didn’t fix it ask for refund for both kept closing ticket
5 August 2026
Unprompted review
Reply from Madchad
Hi, we are sorry this was a frustrating experience for you. Our team did respond to each of your tickets, and the cheat is fully functional and working correctly for our wider user base, which pointed the issue to the setup prerequisites that need to be completed for it to run. Our records show those steps were not completed on your end, and because the software is working as intended, the case fell outside our refund policy. That said, we do not want to leave you stuck. If you are willing to go through the setup steps with us, please open a ticket through the chat widget on our site and mention this review, and we will personally walk you through it until it is running.
wonderful and fast
wonderful and fast! Agent was quick efficient and lovely
5 August 2026
Unprompted review
Reply from Madchad
tytyty
Reply from Madchad
tyvm sir
The Customer Support is really good i…
The Customer Support is really good i love the Cheats as they are undetected and work very well. Thanks to Soi and Kitoko for always helping me.
5 August 2026
Unprompted review
Reply from Madchad
tytytyty
Reply from Madchad
ty
Very supportive team and works as…
Very supportive team and works as advertised
4 August 2026
Unprompted review
Reply from Madchad
tyvm
in all honesty this is one of the only…
in all honesty this is one of the only cheat services ive found that is legit
4 August 2026
Unprompted review
Reply from Madchad
thanks bro
They are Trustworthy
They do not scam you, they have tons of buyers and yet they still respond to every single one if your actually gonna buy an item.
4 August 2026
Unprompted review
Reply from Madchad
thanks bro, we appreciate your trust in us
the team is amazing
the team is amazing, and fast response a all around good experience 10 out 10
16 July 2026
Unprompted review
Reply from Madchad
thanks
Very straight forward help
Very straight forward help from support, no delay. You will not feel confused or helpless, very happy customer.
1 August 2026
Unprompted review
Reply from Madchad
thanks brother
Reply from Madchad
tytyty
Madchad customer service review
The first time I reached out about a problem to support, my question wasn't answered fully and the ticket closed.
Reopened to ask the same question and got threatened to get banned if I reopen again.
My questions were what does frozen mean (means updating, which was confusing since on the site it wasn't marked like so, but they quickly changed it after I had this problem so props for that) and then I asked when will it finish updating. First time question ignored and ticket closed. Second time got told we don't know bro if you reopen tickets again I'll ban you.
Great, now I have a 24 hour pass, don't know if it will get extended since apparently asking a question to support will get me banned and on the site it says no refunds and only refunds in-store credit.
Ok, talked to AI assistant, it called for support since it couldn't answer and got proper help and responses then. (Frozen does mean your pass gets it's time extended)
However, during that time I installed an app that has a conflict with the product that will get you banned.
There is no mention of it anywhere on the installation guide. However, that got me banned before even using the product.
The devs for the product (ANCIENT) refused to unban, the customer service was nice but didn't offer in-store credit.
I've spent over 300€ in recent times trying out cheats like Radar (no aim assists) due to severe health issues that even with cheats make me a disabled ass player with worse than average stats.
And in all that time, I've never had such an experience where there is just a straight ban (from devs themselves, ANCIENT) and refusal to unban even if I'd be ready to buy their products again.
So, that was weird and a waste of money.
I understand madchad is only a part of this.
But to not even offer store credit, and the weird treatment when I first reached out sadly gives 3/5 stars. Even if the second time with the customer service was pleasant and helpful.
31 July 2026
Unprompted review
Reply from Madchad
Hi, and thank you for the detailed feedback. We would rather have this written out honestly than not hear it at all.
On support: you are right, and there is no defending it. Closing a ticket without answering your question was wrong, and telling a customer they risk a ban for reopening one is not our policy and not acceptable. It has been dealt with internally. The "frozen" wording was also genuinely unclear, which is why it was changed as soon as you flagged it.
On the installation guide, the conflicting software should have been listed there. We are updating it so the next person does not hit the same wall.
On the ban, detection and unlock decisions sit entirely with the provider, and we have no ability to reverse them, which is why our terms are written the way they are. That said, we do not want you left with nothing. Reply to your existing ticket and we will look at what we can do on our side.
Good luck out there, and thanks again for the honesty.
Reply from Madchad
thanks brother
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