madcityoutdoor.com Reviews 

930
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

First time buyer from Mad City Outdoor. I shopped around looking for the best price I could find, and they were it. Website was easy to navigate and the products were as described. Bought Galco Vertic... See more

Rated 1 out of 5 stars

Ordered a Snugpak Mountains leaders smock July 1st 2024, they gave me a tracking number etc.. to follow its progress. Turns out this is all bogus, have sent multiple emails requesting the status of my... See more

Rated 4 out of 5 stars

Communication with Amy was prompt, respectful and accurate. I had to wait longer than expected to get my product due to stock issues, but ultimately the money that I was able to save by ordering from... See more

Rated 5 out of 5 stars

So far so good! Competive prices vs ordering from the manufacturer. The only hiccup is ordering HSGI gear..They take a bit longer to receive. I did have to exchange 2 items, Mad city customer service... See more

3.7

Average

TrustScore 3.5 out of 5

930 reviews

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3.7

All reviews

(930)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Choice

Exactly what I wanted/needed at a great price with on-time delivery. Will definitely consider ordering from Mad City Outdoor Gear in the future.

20 December 2022
Unprompted review
Rated 4 out of 5 stars

Good communication

Good communication.
The holster took forever to arrive. It is not all leather but a mix. I have an older model made entirely of leather that is in my opinion, superior.

11 February 2023
Unprompted review
Rated 5 out of 5 stars

Couldn't be happier!

Great communication when asking about my order. Items sent were exactly like what was shown on the website. I would 100% recommend this company!! Very happy!!

10 February 2023
Unprompted review
Rated 5 out of 5 stars

i had good communication

i had good communication, even though my order was delayed they reached out to me and made sure i was aware of the current status of my order. the product was excellent and went past my expectations, great!

12 February 2023
Unprompted review
Rated 5 out of 5 stars

Great Product

Item took longer to arrive than I expected but well worth the wait. Made from excellent material and better than I expected, it keeps hands warmer than I thought it would.
Thank you.

9 February 2023
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good! Competive prices vs ordering from the manufacturer. The only hiccup is ordering HSGI gear..They take a bit longer to receive. I did have to exchange 2 items, Mad city customer service said they would order the items ahead of time to expedite the process. Time will tell.

14 January 2023
Unprompted review
Rated 5 out of 5 stars

Courteous, friendly, informative, and prompt.

You people kept me informed and updated on my order status. You. Amy, even apologized at one point, for taking so long to ship my goods. I never once thought things were moving too slow, and I appreciate that you are a a small business and may even in your early stages. I couldn't be happier with the merchandise or the price. In fact, I was even contemplating adding additional items to my order before it shipped, but I just couldn't make up my mind as to what I wanted. You'll be hearing from me again as soon as I figure it out. Thanks for your friendly and caring ways.

2 February 2023
Unprompted review
Rated 4 out of 5 stars

Communication with Amy was prompt

Communication with Amy was prompt, respectful and accurate. I had to wait longer than expected to get my product due to stock issues, but ultimately the money that I was able to save by ordering from Mad City Outdoor Gear versus other retailers would lead me to shop here again. The Galco holster that I received was perfect and at the lowest price on the internet that I could find. I would recommend Mad City to a friend.

2 February 2023
Unprompted review
Rated 4 out of 5 stars

Quality embroidered watch caps

I ordered embroidered watch caps just before Christmas for all of my crews. They told me it might take a little while with the holidays slowing things down. The hats arrived Monday and they are good quality hats with good looking embroidery. The company provided good communication, updating my order status and checking to be sure we received the order and that I was satisfied with the product, I am very satisfied.

2 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service / Good Quality Shirt

This is the second time I have ordered anything from Mad City Outdoor. Both of my orders were on back-order, and Mad City Outdoor kept me apprised on the status of both orders in a timely fashion.

This is the second time I have the Rothco Extra Heavyweight Buffalo Plaid Flannel Shirt (in Black & Orange). The first one (Medium) was a little large, but I kept it in case I put on any weight. The second one (Small) fit perfect. I would say that this shirt runs large. It is a heavyweight flannel, as advertised. It is a handsome/beautiful shirt of good quality.

30 January 2023
Unprompted review

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