Madebyjessica Reviews 

696
TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 2 out of 5 stars

I ordered a dress on July 18th expecting it to be delivered well in time for a holiday on August 1st. Despite numerous emails no attempt had been made to expedite the delivery. If, as I’m reading her... See more

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY, They are posing as a London Boutique which it obviously not as their base address is Hong Kong. My order took weeks to arrive. Quality on arrival was poor, badly made... See more

Rated 4 out of 5 stars

Tried this company first time seeing advertised. My first order , so kept waiting when it will arrive my dress?? No sign of arriving even one week, tracking site kept showing still transit . So I star... See more

Rated 1 out of 5 stars

I totally endorse everything the one star reviews say. Total con and I’m kicking myself for falling for it. Dresses took ages to arrive, terrible quality, style. I had lots of offers of discounts if I... See more


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You should know

2.8

Average

TrustScore 3 out of 5

696 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 1 week

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2.8

All reviews

(696)

696 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'm watching for a 50%refund from this…

I'm watching for a 50%refund from this company, bought a solid brass letter box in November last year and now it's rusty contacted them and they asked me to review the company and they would give me my discount of 50%. When this has been completed I will come back and speak more about this company in more light thank you.

23 July 2026
Unprompted review
Rated 4 out of 5 stars

The jacket has been perfect for those…

The jacket has been perfect for those in between weather days. It’s light enough to carry around but still adds a little warmth when the temperature drops. The pockets are smaller than I expected although that hasn’t stopped me wearing it regularly.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

It's rare that an online order leaves…

It's rare that an online order leaves me with absolutely nothing to complain about, but this one genuinely did. The clothes fit well, looked great straight out of the parcel and felt like they were made to be worn regularly rather than just for one season.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

I wasn’t sure which size to choose so I…

I wasn’t sure which size to choose so I followed the measurements on the website. The fit turned out spot on and the blouse sits beautifully around the shoulders. It’s already become one of those pieces I reach for when I don’t know what to wear.

7 July 2026
Unprompted review
Rated 1 out of 5 stars

Very poor service, still awaiting refund

Order arrived much later than expected and was of very poor quality and at least 2 (if not 3!) sizes too big. I immediately emailed their official channel and have now had a string of responses offering 15%, 20% and 25% discount voucher for future items. Each time I have made clear that I do not want a discount voucher, only a returns label and full refund. Still waiting....!

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Polished without the effort

I love finding clothes that don't require much effort to style. The blouse I bought looks polished whether I wear it with denim or tailored trousers. It's quickly become one of my favourites.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Terrific website

Terrific website with a great range of clothes. My first experience of buying here and I will be buying again. All so easy to use the website especially for a technophobe like myself.

12 July 2026
Unprompted review
Rated 5 out of 5 stars

I picked up a pair of wide leg trousers…

I picked up a pair of wide leg trousers for work and they've been brilliant. They sit comfortably around the waist without feeling restrictive and still look smart after wearing them all day. Finding trousers that are both flattering and comfortable isn't easy, so I'm really pleased.

10 July 2026
Unprompted review
Rated 1 out of 5 stars

Dress arrived several weeks after order…

Dress arrived several weeks after order the company and customer services are poor. I will probably keep as so difficult to return. Very thin material and see through. I can’t imagine wearing out of the house. Resembles a nightie.

I did try to cancel before it was despatched but my two emails were ignored.

I was then sent an email that stated leave a positive review and Made by Jessica will give a 50% reduction. This is unprofessional and makes reviews untrustworthy.

My advice is avoid and to the company get your act together be honest.

22 July 2026
Unprompted review
Rated 4 out of 5 stars

The ordering process was quick and easy…

The ordering process was quick and easy online.
Unfotunately I ordered the wrong size whih was a shame as the colour and material of the ladies shorts was lovely. i am going to have to think who would like them as unable to arange return, only 50% refund.

18 July 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam! As other users have stated the story of Jessica going off to have a baby is, utter tosh!! I have lost count of how many emails I have sent, they requested photos and the email provided will not accept the images of the shoddy quality products I received. I was told my previous review would be removed if I didn't respond to made by Jessica sending images. SCAM!!!

23 July 2026
Unprompted review

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