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Luna Silk Reviews 1

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TrustScore 3 out of 5

3.2

Bedding Shop
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Company details

  1. Bedding Shop
  2. Health and beauty shop

Written by the company

Luna Silk is better for your planet and you. Protect your hair, improve your skin, and wake up refreshed with our bamboo sleep essentials. Crafted from sustainably sourced bamboo — a 100% natural, vegan, and eco‑friendly alternative to traditional silk — our fabric offers a cool, smooth touch that’s hypoallergenic, breathable, and easy to care for.

Contact info

3.2

Average

TrustScore 3 out of 5

1 review

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Rated 1 out of 5 stars

Pillow cases. Not what they say

I purchased some pillow cases as they said that they are temperature regulating. Sadly this isn't the case. I've gone through the menopause so this isn't why I wake hot or sweaty. The customer service is awful as I'm still waiting for a response
I spent £64.80 and I'm very unhappy

25 March 2026
Unprompted review
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Reply from Luna Silk

Thank you for sharing your feedback, and we're genuinely sorry for the experience you've had.

We want to sincerely apologise for the delay in responding — your emails to us landed in our spam folder, which means we missed them entirely. This is not the standard of service we hold ourselves to, and we're sorry it left you feeling ignored.

Regarding the pillowcases: our bamboo fabric is designed to be breathable and moisture-wicking, but we understand that results vary and we're sorry they haven't delivered what you hoped for.

We have now processed a full refund of £64.80, which should reach your account within 1–2 working days. We're sorry it came to this and hope it goes some way to restoring your faith in us.

If you have any further questions, please don't hesitate to get in touch — we're here to help.

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