madgicx.com Reviews 

Stephanie Kerscher, CMO is a cheat with false plans to capture money and ditching clients.

I was charged a significant amount of money for a tool that I did not use at all

The charge happened immediately after the trial ended, and I contacted the company the same day ( maybe the same hour). Despite explaining clearly that the platform had not been used in any way, the refund process dragged on for over a month.

Ultimately, they refused to issue a full refund and offered only a partial refund after a month-to-month discussion, even though there was no usage. Charging hundreds of dollars for a product that provided no value and no opportunity to evaluate it is extremely disappointing.

I could understand this outcome if I had used the platform or benefited from it in any way, but that was not the case here. After reading other reviews, it unfortunately feels like situations like this may be treated as a revenue opportunity rather than a customer experience issue.

This was a very bad experience, and I hope this review helps others be extremely cautious when using the tool.

Overhyped and overpriced. Madgicx looks smart but mostly tells you obvious things after the fact. Automation doesn’t really automate, insights feel generic, and results don’t justify the cost. Feels like a fancy dashboard you pay too much for.

I was charged by Madgicx even though I did not use their app or benefit from the service. I contacted support for a refund, but they kept asking me to wait in multiple emails. In the end, they refused the refund and called it their final decision. Very disappointing and unprofessional experience.

Started the seven day trial. I cancelled it. They still charged me $70. Within 24 hours their support was contacted asking for cancelation and the charge to be reversed. They told me their policy and, in effect, I can't get the money back. Never used any of their services even during the trial. There is no circumstance where they will refund.

As many others have outlined, this is a deceptive platform that will billed me $739 unknowingly for 100,000 units of "Madgicx Pro Monthly". Within 5 hours of this suspicious charge I reached out to customer support who need to review it with their billing team which can take 7-10 business days. This is unheard of with modern software platforms. I encourage anyone who has had a similar experience to dispute this payment with your bank, they may refund and it will make it harder for a company such as this to deceive users.

Do not use this platform, do not try the "free" trial period. I have been trying for months to get only a $21 refund, it is the principle, not necessarily the $21. This company is IMPOSSIBLE to get a response from, I was first told I would get a response via email within a week, never got an email. I was then told to open a ticket, I did, ticket #51669525, no response - nothing. When I went back into their horrible chat, I was just intructed to open another ticket. HIGHLY suggest avoiding this company!!!

I do not recommend installing them, they are scammers. They will withdraw money from your account and do not want to return the payment even after several requests. Do not get robbed. Moreover, the program does not fulfill its purpose at all.

Rip off was coaxed into working for madgicx on placing ads but had to keep paying out of my pocket to work for this unethical, immoral company that if you dont like working for them and quit they kept your money BEWARE they hope to get thousands out of you before you stop working for them and they keep your money!

This is a actually a scam I don’t know how this is still up.
Their ads lure you with free trial only to charge you for a whole year and have you forced to cancel your credit card because they refuse to refund anything or cancel your subscription and actually copy paste their answers to you from ai generated responses, worst experience, please stay away. There are apps that actually serve the purpose.

Got scammed by them. Added to two accounts, went for trial with one, and cancelled the trial, but they charged $300 for another account, which we never went for trial. Despite the dashboard is buggy, not loading properly, customer support sucks, they reaply to your message after 2 days, even if you reply to theirs message instantly, you will have to wait another 2 days.

Stay away, they will damage your business!

1. Rules only get triggered if the wind blows a certain way. It's the third time in only a few months that I open Ads Manager to find that Madgicx did not activate my campaigns. It's now been 2 week in a row the rules don't work, and their tech team is still "reviewing" and does not offer an ETA.

2. AI Bidding is a joke, it always applies the same bids no matter what adset or history, and if you try to turn it off... it doesn't work. You're stuck with those bids forever.

3. FAKE AI: Their "AI Marketer" does not understand English. It's supposed to flag negative comments, however the only comments it flags as negative are... customers praising the service they received. The customer support says it flags them because there is a link in the comment... so is this "AI"??

4. The customer support is just appalling. No support at all, very weak knowledge of their own product, consistently give the wrong information.

I can confidently say that Madgicx has costed my business more in lost revenue than what their subscription is worth. STAY AWAY.

I paid for a full year although I never really used the app which is OK. Then they auto renewed at end of August which I was unaware was possible and I cancelled online that day. The next day I requested a refund for $375. They kept saying they were researching so I followed up 3 more times through end of Oct. They asked for screen shots of when I cancelled but they can see that on their system. I finally contacted my credit card company for them to address it.

This very nice and very usefull and maintained very natural

They're scammers. I can't cancel the free trial. They charged me €171.56. I immediately wrote to them, and they replied today that it's all Moa's fault for not canceling in time. This is their business policy and the protection they offer customers. Scammers.

Madgicx is an amazing platform for digital advertisers! The AI tools make campaign optimization so much easier and more effective It is very helpful

In this age of AI, madgicx.com is giving great service experience by bringing in digital marketing or meta AI to a level. Prices offer are quite affordable.

Madgicx is a complete scam. I unsubscribed from their service a long time ago, but when I logged in to close my account, they automatically charged me for three more months — no warning, no confirmation, nothing.
The tip here is that: They will NOT respond to your request until you posted negative review on trustpilot or similar platform. They will respond and ask you to remove your feedback and then they will refund you.
I immediately contacted their support team, and they said “our billing department will get back to you.” It’s been over a week — zero response, zero refund. Their so-called “AI platform” doesn’t work properly, and their business model relies on charging customers who already canceled.

When I looked it up on Trustpilot and Reddit, I found dozens of customers reporting the same issue — automatic renewals, no refunds, no response, and endless excuses. This is not a professional company; it’s a predatory subscription trap.

⚠️ Avoid this app at all costs. Once they have your payment info, they’ll keep charging you even after you unsubscribe.
---- i have been their customer for years and unsub my account, now they said that reactivate trial from my site and ask me to remove my feedback so that they will refund $199 unauthorized charge. ---
Our records are definitive. The system's session logs show unequivocally that the trial was re-initiated from your account on 8th October thus even though you may have been logging in for alternative purpose the trial was started .

Furthermore, our mail logs confirm that automated email reminders were successfully delivered to your registered email address , notifying you before the trial period ended and the charge was incurred.

We are however, hoping we can work together and provide you with the refund you are looking for on the condition of removal of the review.

As soon as you send us a confirmation showing that the review you posted has been removed, we will immediately accept the dispute you have raised.

Your refund will be processed at that time with screenshot provided of the accepted dispute.

We await your confirmation to resolve this.

Absolute Scammers STEALING MONEY FROM YOUR CARD BE AWARE!!!!

It's very helpful and valuable friendly app,, I used it, thank you for sharing app,, i recommend all people to use it,,