madgicx.com Reviews 

Horrible customer service. They refused to issue a simple refund and had the audacity to compare themselves to big companies like Netflix, which actually prioritize their customers. Unfortunately, this company just plays games with its customers. Save yourself the hassle and stay far away!

I signed up for a 7 day free trial and signed up for the ad library to also get a free trial there. Apparently when you cancel your free trial - you also need to talk to them to have it cancelled- well guess what I cancelled it the day before thanksgiving. No time to talk to them. In addition - it never cancelled the second product (which I’ve never used) and apparently that’s not within their refund policy. Even though I requested a refund within their first day days. The whole backend regarding unsubscribing is tricky. The landing page itself was a little tricky (I took screenshots of things before signing up because I was a little concerned) and yeah I think they kind of abuse people with not being clear about costs and upsales. I’m actually super upset with the whole process.

Avoid Madgicx if you don't want to get scammed. They don't have a money-back guarantee and forget about refunds.

Their service sucks and there are other better options.

Pure waste of time and money!

I’ve been a client of Madgicx, using their platform for ad optimization, and decided to try their additional service, Sparkle, by upgrading to their highest tier for $777. I was expecting quality visuals to enhance my campaigns, but the entire experience turned out to be a complete disaster.

The Sparkle team clearly lacks the expertise, professionalism, and attention to detail they claim to provide. For context, they sent me documents that were sized like a favicon—absolutely unusable. The visuals they created were AI-generated, full of glitches and text errors that anyone with basic standards would reject. To make things worse, they delivered a video featuring a teenage boy when my target audience is career-driven professionals in their 30s to 50s. I couldn’t believe this was the result from their “top-tier” service.

When I asked for a refund, I was told it would be processed in 28 days. I followed up weekly to ensure everything was on track. After patiently waiting, I was ignored once the deadline passed. Eventually, they flat-out refused to issue the refund, offering me service credits instead. I had already told them I’d moved on to someone far more competent, so this felt like an insult.

Madgicx’s customer support is great—when they’re trying to get you to pay. They’ll call you regularly, book demos, and bombard you with offers. But the moment you expect accountability or a refund, they vanish. They ghost you, dodge responsibility, and leave you hanging.

Since this fiasco, I’ve found much better platforms for ad management and creative services. Compared to what’s available today, Madgicx feels outdated and overhyped. Their entire operation seems built on flashy marketing rather than actual results.

If you’re considering Madgicx or Sparkle—don’t. Save yourself the headache. There are far more reliable, professional options out there that will deliver the quality you pay for.

Started my free trial but the platform didn't allow me to connect my Facebook account without full access to everything. And now I can't even cancel my subscription because you can't access ANYTHING on the website without connecting your account...

BE AWARE of this App I try it for 1 month, it's completely WAIST OF MONEY, its PURE SCAM !!!!!
If I can give them 0 stars will do it with pleasure. STAY A WAY FROM SUCH Companies!
Georgi from eugfashion.com

This is your typical corporate company that does not have the interest of their users at heart.

I am a small business that opened an account to try to integrate meta tracking, they ended billing me on the biggest package and has not interest in helping me with a refund.

Do not support entities like these, you know where their hearts are, in their wallets.

I have signed up last night to try out this website that says they offer everything to run your fb ad campaigns in one place. This is the worst experience that I have. Those people are running a scam. First of all, the website is very glitchy, second of all the price advertised is double the price they charge you plus you need to pay another membership for every other feature. There is no refund even if you did not use the platform for 24h. They're extremely unethical and borderline dishonest.

I have been running my own ads for far too long without accurate data, and without an easy way to launch multiple creatives a week. I am a solo-preneur with only 3 VA's, and sometimes an agency to help. Trying to bootstrap a brand without accurate data is hard, and without being able to truly hire a media buyer due to inconsistent cash flow. Madgicx has already helped me get insight into my finances and ROAS In ways that I never had before.

I always suspected that Facebook was inaccurate, or that my Pixel was not firing correctly, but had no knowledge on how to test that. Madgicx helped me get server-side tracking set up so that I could get the most accurate data.

Being a small team it's also hard to launch multiple ad creatives a week. Madgicx makes it easy to straightforward to launch and test new ads, and truly understand which creatives, copy and ad styles are driving the most sales.

I wish I had Madgicx years ago.

This company are scammers. I have every proof of screenshots and videos to show that. I pressed a "pay" button to find out the price (the price want on a payment page), and it right away processed a payment! Within a minute I reached out explaining the issue, they asked me to cancel, which I did right away. I NEVER used their service. In their Terms, they were saying refunds are issue if requested within 24 hrs, and in the chats they started saying they need 28 days to decide if the refund will be issued??

As soon as I raised a card dispute, they responded saying that refund was APPROVED and will be health with through a bank. But then they went ahead and declined a refund!

And now they even stopped responding. This is an ABSOLUTE SCAM! I doubt any of these reviews are real but they are paid for. AVOID AT ALL COST!

Really great software and team that helped us scale our ecommerce brand through effective ad spend!

I got scammed
As soon as I clicked the instagram advert and gave my card details I regretted it. 20mins later I’m on the phone to my card company trying to get my card cancelled so they can’t take anything.

Don’t be lured in!!

Great reporting software for our marketing agency! We bought the life time acces deal for the one-click reports and use them on a daily basis. Would recommend to any adverting start-up looking for affordable reporting software.

Bad Customer Service And No Refund.

They refuse to issue a refund. I purchased the platform promotion package, but it lacks a meta filter, so it doesn’t work. Customer support informed me that the refund department takes 28 days to respond. This is a scam company—beware.

I got automatically subscribed to the most expensive annual plan. I contacted their online support within minutes of them charging me to ask for a refund. I was told the issue would be sent to the finance department for review. Nothing from them for over a week, so I opened a fraud claim against them through my bank. Stay away from this company.

Great software and customer service. My ROI shot up very quickly.

Terrible customer service. I signed up for the lifetime deal and just a few hours after I requested my refund. It passed more than a week and they still don’t have an answer of when this will be refunded.
It didn’t work for me the platform and It feels like a scam for not processing the refund just a few hours after my purchased. Do NOT buy it!

Just signed up so still learning the platform but so far the onboarding and support has been great. This combines all the other platforms I was using (triplewhale, attribution apps and meta ads manager) into one. The reporting alone is worth the subscription but it also allows for super easy ads set up and there are tons of automation you can use to improve efficiency. I'd say it is a little overwhelming to start as there is so much you can do in the platform so you will need more than a week's trial to figure out if it is a good fit but so far so good.

They really helped me solve my meta ads tracking and this was a game changer for my ad accounts performance! I was overpaying all of these first party pixel tracking companies hundreds of dollars a month for NOTHING! Madgicx solved my madgicx events tracking and attribution and now my performance has never been better

New to advertising on meta, but this software makes life a lot easier