Madison Brook - Twickenham Reviews 28

Dawn Platt at Madison Brook, Twickenham has been outstanding from start to finish.
She took time to understand exactly what we were looking to achieve.
She asked the right questions. She listened carefully.
She offered clear, honest advice.

What stood out most:
Strong knowledge of the local market
Fast and consistent communication
Practical guidance at every stage
Genuine care about getting the right outcome

Nothing felt rushed and nothing felt pressured!

Dawn made the whole process straightforward and far less stressful than expected.

If you want an estate agent who understands your needs and delivers results, I highly recommend her. Easily one of the best in the area! 5*****

I can't speak highly enough of Maddison Brook . The service has been great and the teams are knowledgable, stopping at nothing to help, it has made the process so much smoother.

I have worked with Aiden Lynch and his team for several years, and I have always found them to be exceptionally professional, reliable, and efficient. Their communication is clear and consistent, and they handle every situation with a level of expertise that makes our collaboration seamless. Aiden and his team have been invaluable partners on numerous projects, and I highly recommend them.

We recently experienced a gas and safety maintenance issue that lasted about a week, and our property manager, Stacey Channon, handled it seamlessly from start to finish. Communication was clear and timely throughout, and we felt genuinely looked after as tenants. Her professionalism and attention to our comfort and safety made a potentially stressful situation feel manageable. Truly grateful her support and responsiveness.

Dawn at Madison Brook is fantastic! She’s professional, personable, and genuinely cares about her clients. She really listened, gave honest and pragmatic advice, and her deep knowledge of the Twickenham property market made the whole process so much easier. If you’re buying or selling in Twickenham, I’d 100% recommend Dawn.

Have had a great experience with Dawn and the team at Madison Brook. Both in selling our house in Twickenham and looking for new properties in the area. Always on hand and always honest with feedback and that is all that you can ask for.

I am extremely satisfied with the entire experience with Madison Brook. I want to extend my heartfelt thanks to Valentina and Stuart for their exceptional service. They were incredibly friendly and helpful throughout the process.

Valentina and Stuart made everything smooth and stress-free, always ready to assist and answer any questions I had. Their professionalism and dedication truly stood out and made a significant difference in my home-buying journey.

Thank you, Valentina and Stuart, for your outstanding support. I highly recommend Madison Brook to anyone looking for a reliable and customer-focused real estate agency.

Kind regards,
Eugeniu

I would like to take a moment to express my gratitude and appreciation for Kiran, who recently assisted me with the moving out process. Kiran's expertise and dedication made the entire experience smooth and stress-free.

Had an emergency for boiler reported and we waited all day for our area manager to contact us but no one came as I have a girl with asthma. The house is full of mould but no one has come to sort this out. Always feels like it's a war to resolve an issue with them

From the very beginning of the long process of selling my house, Madison Brook have been so helpful and supportive. Through no fault of theirs or mine, various buyers have come and gone, there have been issues aplenty, but everyone in the team have kept plugging away finding solutions, sourcing new buyers every time someone let me down, but we finally got there thankfully. Adam and Stuart particularly were heavily involved in getting us there. Well done to them and thanks for the amazing work you've all done. Would not hesitate to recommend you.

Problem resolved

Where do I start with this company and their level of superb customer service during my house purchase? Everyone I encountered were super helpful, professional and friendly from start to finish; particular mention of Jason who showed me the house, to Stuart who offered me amazing support through a rather convoluted and challenging sales process which were down to the sellers and my solicitors; I was almost giving up but Stuart was so supportive and really helped me to navigate the process so easily even more than the solicitors I was paying a lot of money to ! Thank you Stuart for all your help! I will give this company a 10 stars if I could, I will definitely use their services again and will also recommend them to others.

Great Company, thank you Zak for all the help!

Real helpful and providing professional feedback all the time.
Special Thanks to Stuart Bunce and Adam Hill at Madison Brook, They are always get the things done promptly and accurately and always providing win-win suggestion to all party.

We recently had some viewings with Madison Brook with Elizabeth kindly taking us round. We expected the viewing processes to be somewhat stressful and daunting but Elizabeth’s professionalism and approachable manner really put our mind’s at ease.

I pass on my thanks to her and the whole team at Maddison Brook for assisting us in this matter. I will be recommending their services to my friends and colleagues.

Bought my first property with Maddison brook. Couple of times I felt a little let down with certain things however massive help from Stuart Bunce. Was kind and super helpful he’s the reason I didn’t back out of the sale and periods of frustration and he has been a big help so thank you

A very professional service and a pleasure dealing with Adam, Stuart and the team at Twickenham for a house sale. Would recommend them for a stress free experience.

First time home buyer. My experience was made stress free by these guys and particularly lovely Jason Cole who handled everything with professionalism and empathy..would definitely use again.

This company has changed. They are rude and cannot help anyone when needed. I have a boiler which broke last night. I call the after care team and they kept on lying to me as no one called me to help my family. I am still waiting as my house is freezing cold but they are not bothered. I have been requesting my rear fence to be fixed for nearly a year and they have not bothered. I have had mould in the bathroom since day one and I was told it will be done but now they saying they cant help us. I have a safety concern regarding my back fence and my front door has been promised to be fixed and that has also not being done. Pathetic service and I wish I could get out of their property as soon as. I will take all my emails and time I have been asking for help further now. I have suffered mental stress because of them.

I used to recommended Madison brook but their services dont exist.

It was pleasure dealing with Stuart and Adam who were both exceptionally helpful in progressing the buying my first property. There was continued chase with solicitors and kept me well informed of any information they had. Also very quick in responding to emails as well as phone calls.
Very happy with the whole process.
Thank you!