Madisonseating Reviews 

DO NOT BUY THIS IS A SCAM COMPANY. I REPEAT DO NOT BUY THIS IS A SCAM COMPANY.

One of the worst customer services possible. They will ship your product damaged and will do absolutely nothing to remedy the situation. Fraudulent product descriptions that are supposed to be new items which are 10 years old. ABSOLUTELY AVOID.

I ordered a great Herman Miller chair from Madison Seating. It arrived but there was an issue. The team quickly helped me find a resolution. Very satisfied with the customer service and the product.

I ordered three chairs ( Steelcase and Herman Miller) for my office The chairs were all received timely and were in great condition One however was damaged in transit. I reached out to the company via email and they responded within 24 hours even though they were closed for a holiday. Madison seating is sending out replacement chair. I feel that I am getting quality chairs at a bargain price ( with a little patience).

They asked me to take another item than what I ordered. Agreed to change (was in color of seat).
What I received did not have a standard feature, hydraulics are leaky so chair drops on occassion
Back tilt does not work
They refuse to provide return
They don't answer their phones
They are a scam

Had a problem with a Herman Miller desk chair I ordered. They replaced it with no hassle, as promised.

Madisonseating's customer service and delivery were great and accommodating during my order experience. My chair arrived a full week earlier than expected. When the chair arrived, it had been slightly damaged during the shipping process. Madisonseating address my concerns immediately, apologized for the inconvenience and provided not one, but more than several options to adequately address the issue. This is how customer service is suppose to work. I'd definitely look to do business with them again when another need arises.

Selling old used products pretending to be open boxes. For their lack of packaging, they put the damage during delivery to the consumer's responsibility and told the consumer to pay for the return shipping.

I emailed their customer service team repeatedly, and they said, verbatim," We are not a shipping company," as to why the buyer was responsible for the shipping of a defective product.

We bought 2 dozen chair and they are really good. one chair was damaged and the team helped us with the replacement.

Madison Seating is now harassing me about returning a chair. When they sent me a replacement chair, they told me to keep it free of charge as the seat was not level and wobbled.

The replacement chair looked good at first, then randomly dropped in height. At first I was just going to have Madison replace the cylinder but with two Steelcase chairs having failed. I decided to return it for a full refund.

After much back-and-forth with customer service, they sent me a return label, and I returned the chair but never received a refund. I then disputed the charges with my Credit Card company, which was decided in my favor the day they started their harassment.

Yesterday, Madison Seating emailed me to ask for the first chair back, accused me of stealing, and threatened legal action. They don't have a case, as I have the email telling me to keep the first chair, which was donated to Goodwill.

Don't do business with this company; the chairs are not open-box and have barely been refurbished.

Below is the email that Madison Seating sent me. Btw, see my previous review as MI on TrustPilot

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Hi Mike

Thank you for bringing this matter to our attention!

Since Customer Service is our #1 priority, in order to mitigate any further inconvenience to you we would like to offer you the following resolve.

Instead of having you repackage the chair and wait for it to come back to us for a replacement, we would like to simply send you a new chair (and you can keep this item free of charge). All we ask in return is for you to write a positive review on Trustpilot.com about our company.

Please advise if this is an acceptable resolution to the matter.

Annie
Customer Service
________________________________________
Ticket ID: IAM-310-10719

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I wrote a favorable review to receive the replacement. See my prior reviews.

If it is free of charge, I can do what I wish with the defective chair; I gave it to Goodwill.

I ordered a chair that several colleagues had recommended and was so excited to receive it so quickly! Unfortunately, there was an issue with the pneumatic cylinder. At first I was disappointed that I could not speak with anyone vs corresponding through e-mail, as explaining it in writing was difficult. However, Madison did offer a resolution that has made me a happy endorser for them! I now join my colleagues in recommending them for office equipment!

We bought 2 chairs via their Ebay page. One chair came is great condition and the other got damage in transit. It take a while to get support to reply but I understand as it was a holiday. Support reach out to get my chair replace. Overall, I am happy with their service.

We ordered the Humanscale Freedom Chairs for our architecture studio and had a very good experience with Madison Seating. Shipping was fast and the chairs are very comfortable. Thank you!

I wrote a review about 3 weeks ago about a chair I had a problem with and how customer service handled it. However, I'm sorry to say that the new chair they sent me is now dropping. When I reported it, they sent me a video of how to adjust the set screw, which I did. Same results.

At this point, I asked for a refund, and they insisted that I return both chairs in original packing. The first chair I donated to Goodwill because they told me to keep it.

After three weeks I don't have the original packing materials for the second chair I asked them to send me a box and return label which they refused.

They say this is an open-box item - it is not! Stay away. Don't purchase from them.

At this point, I'm disputing the charge on my credit card.

BTW, this is my second review in which I give them a 4 rating, but it was because they asked me to before they would send me a replacement chair.

The email text:

Thank you for accepting our courtesy offer!

Simply respond back to this email once the review has been posted and our shipping department will provide you with a replacement tracking number for the new chair.

Warm regards,

The Team at Madisonseating.com

Madison Seating has a great price on professionally refurbished chairs. Their customer service team is very responsive and aims to provide great service.

I ordered a Steel Case Leap V2 Chair and receieved a defective chair, but they went out of their way to remedy this incident and therefore I applaud the product & service.

great price on professionally refurbished chairs. initial shipment had a slight issue, company went out of the way to make it right. would definately buy from again.

Bought a Steelcase Leap 2, however it arrived damaged. Thankfully they were willing to send a replacement. The customer service is surprisingly responsive, which is a refreshing experience.

They sell AMIA chairs listed as open box - new, on eBay.
- The chairs are 10+ years old, used, damaged, spray painted covered in new fabric.
At best it is refurbished like a desperate crack head would do.
AVOID THIS COMPANY

Update:
Now they are contacting me through this site and trying to get this review removed by lying to TrustPilot.
- Madisonseating wrote:
"You reviewed Madisonseating, who believe your review actually belongs to another business."

I even sent them the order #. This company is pure slime.

I purchased a Steelcase Leap V2 from Madison Seating on eBay. Unfortunately, the chair did arrive damaged due to carrier delivery but arrived very quickly (within days of the order being placed). I contacted Madison Seating and their Customer Service was very quick to respond to solve the issue.

Aside from the initial chair being slightly damaged (which was resolved), the cost value for this is great.

I would make this purchase again.

Beware stay away. They paint over with cheap paint to try to make it seem like the chair was open box, but it was not. Just Google the company name and look through the countless Reddit threads that talk about how this company does things unethically.. if you were looking for a chair that is in terrible condition, and will arrive with paint shipping and fabric thinning then this is the company to buy from. it’s no mistake that they have hundreds and plenty of negative reviews regarding how they run their business when it comes to customer service and the product they provide

If they want to try and lie in response to my last review (6 days ago) I can follow up. I legit have screenshots saved of them telling me to write a positive review on this website BEFORE they even tried to fix / solve the issue of THEM sending me a defective chair. It was also not due to carrier damage the box was completely fine - so fine that I reused the box to return their fraudulent item. This "Business" is full of crap.

Also I went through Ebay specifically so if there was a problem, I could return through Ebay. What is funny is MadisonSeating tried to make me cancel my return on Ebay - which if you do this you can NEVER return the product again on the site. I saw right through this BS.