Madisonseating Reviews 

Just terrible experience with customer support. Company refuses to acknowledge poorly refurbished item. Operate on bad faith warranty because they know customers typically won't have time or resources to ship back large items. Can't imagine working at such a place is a fun or positive experience if they treat their customers so poorly. Not worth saving a few bucks with these guys compared to just paying a little more with a competitor.

I ordered a refurbished Steelcase chair at a great price. The chair was damaged in shipping, and in less than 24 hours they offered to send another - no additional cost, no need to go through the hassle of sending back the broken chair. Great customer service!

I purchased a chair and had to work with customer service over a mechanical issue which they properly resolved.

The first chair I got broke within a week of having it. The chair was refurbished very poorly, with several stripped screws around where the headrest was attached.

After refusing their initial offer for a partial refund to keep the chair, they offered to send a new one in exchange for a positive review on TrustPilot. I accepted - surely they wouldn't send another broken chair, right?

Within a couple days of using it, the second chair's arm rests broke down and the gel started coming out. After emailing them about it (only asking for replacement arm pads), they told me the arm rests weren't in that condition when they sent it out and I'd have to send it back to get a refund.

For some reason, they require the original box and packaging to be used to return the chair. I guess the packaging must be sentimental to them - it definitely has nothing to do with the fact that people are likely to get rid of the massive box it ships in as quickly as possible.

Do not be like me (and countless others). The chairs are cheap, but it's not worth it. It's obvious that their business model depends more on rejecting returns and bribing for good reviews than it does selling people chairs that work.

Amazing customer service! Fast shipping and easy ordering. Could not recommend this site more for ordering an office chair!

Reading others’ reviews here seems I’ve had a similar experience. Shipped me a broken chair which they tried to blame on the delivery. This was bogus, the box and packaging were perfect, no sign of bad handling. Is it possible they knowingly shipped a damaged item in the expectation that I couldn’t be bothered to jump thru all their hoops to return it and get a refund??? I don’t know but perhaps this would explain their seductive price.
If you choose to buy from them (which I would discourage) before assembly I would forensically inspect everything and keep the packaging to give them no opportunity to argue over the refund.
Also I should mention they offered me a “courtesy offer” of a replacement if I gave them a good review here PRIOR to them shipping a replacement. Absurd idea.
To be fair, I did receive a full refund in the end.

I've used Madison Seating on three separate occasions. The first time was in 2020 and it all went fairly smooth and the chair had some flaws but for the value I was fine with it. Unfortunately that chair broke in 2021 and had to stop using it. I purchased the same chair in 2021 and have not had any issues with it. The quality was a little better than the one purchased in 2020. The last chair and reason for my review was purchased in 2023. The chair arrived and cosmetically looked just as good as the second chair. The issue was with the stability of the back. You can hear the chair making noises when leaning back and it was not supporting my back as firmly as the past two chairs did. Since Madison offers a 30 Day money back guarantee I requested a return. They expect me to pay for a return of a defective item. Instead of arguing with them I simply told them I will eat the cost as a business expense. Stay away from this company. They are not operating in good faith.

MadisonSeating provided me with excellent customer service. Had a slight issue with my initial chair that was resolved in a quick and efficient manner. It was a pleasure working with them and will continue to buy from them in the future.

Coming here now to share a recent experience with Madison Seating. I purchased a Steelcase Leap V2 office chair from them to give to my wife, and my God do I regret that purchase. There's an old saying - if something sounds too good to be true, it isn't. I'm feeling that one right now, as seeing a Leap V2 for less than $500 should definitely stand out as something about it not being right.
The chair that Madison Seating provided me, advertised as "open box", was actually crudely refurbished, at best. Comparing it to the Leap V2 I am sitting in right now that I bought from a local seller, the fabric is low quality, uncomfortable and the padding was also likely replaced with lower quality material. The best part, though, was the fact that there were two screws just jammed into the bottom of the seat, right at the lip where the plastic meets the fabric. I assume this was to further secure the fabric from the cheaply done upholstery work, but because they didn't pre-drill the holes, and they weren't threaded, the screws brought plastic up and out and was left in a jagged manner to scratch my legs when I sat in the chair.
I contacted Madison Seating about this, and was told that I could return it.....if I paid for the shipping and restocking fees, totaling about half of the cost of the damn chair, lol. Total scam, and to be fair, I should have seen it coming.
Just buy this stuff full-price from a reputable company, or be sure to inspect it yourself before buying 2nd hand or refurbished. Don't trust Madison Seating.

We had trouble with our initial chair purchase and Madison Seating offered an easy resolution for us to send another chair rather than pack up and return the original purchased chair. That made the process much more simple for us and the company was quick to respond with a resolution. D. Avril

Madison seating went above and beyond to make sure my chair arrived exactly how I wanted. Not only did they also assist me when I had issues with the set-up process but they would communicate with me back and forth extremely quickly to make sure everything was taken care of.

They won't waste any time taking your money but they will take their time shipping your order and if you ask for a refund, they're going to charge you 5% even though they've never shipped your item and are just shipping you a stock/off the shelf item. Do your own research before buying from them, you'll see swaths of negative reviews for them all over the place and class action lawsuits for their shady business practices. This place deserves to go out of business.

Follow up on Madison: BS. This item was never shipped. Nothing was “recalled from shipment.”

Excellent customer service! I received a chair with a broken piece, probably damaged in shipping. The broken piece cannot be repaired. They offered to replace it for free. Looking forward to receiving the replacement Leap V2 chair.

We received a chair damaged in shipping, They replaced it for free!

Prompt and courteous service, easy order, quick delivery

Madison seating gives a great service. time to time delivery.

I ordered a Think Chair. Upon delivery the chair was broken. Madison seating offered to send a new chair as a replacement. Positive customer service!!

Madison Seating has been an amazing partner for setting up two corporate offices in separate states! We appreciate getting an excellent product for a great price. Customer service has been great to work with -- clear communication and a resolution! We will be ordering more chairs!!

Beware, the positive reviews for this company are because they extort their customers in exchange for good reviews.

This company sent me a chair with literally no packaging that was snapped in half by the time I received it. Besides the shipping damage the chair was in awful condition so I was happy to have the chance to return it. Unfortunately the return process was even worse than the shipping, Madison Seating demanded that I leave a 5 star review here before they would accept the return, despite them never providing me with a working product. I refused to leave a review that did not reflect my experience so I had to spend over a month arguing with them and threaten a credit card charge back before I got a refund.

This is a highly unethical company selling poor quality products, do not order from them.