I ordered the Wonderland dress and the Mickey Mouse socks as per your advert. Unfortunately the socks really do not glow in the dark. I’ve looked for an activate button thinking I must have missed... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Placed my First order and a couple hours later my my item decreased in price. They will not pick up their phones and not accepting messages. They also are not answering text Ms. I want a price adjustm... See more
Company replied
Absolutely amazing kids’ socks! The quality is top-notch—soft, durable, and super comfortable for active little ones. The designs are fun and colorful, and they actually stay on the feet without slipp... See more
My daughter has been wearing MADMIA socks since getting her first pair as a gift in early 2023 and she still absolutely loves them! The designs and colours are so cheerful & eyecatching and they was... See more
Company details
Written by the company
Welcome to my wonderland where socks fantasies come true. Madmia socks are made with you in mind, empowering YOU to be who YOU are.
Contact info
2/2a Burrows Road, St Peters NSW, 2044, Sydney, Australia
- +61 410 804 085
- contact@madmia.com
- madmia.com
3.9
Great
134 reviews
Replied to 93% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not one item I ordered was delivered
I ordered 3 pairs of adults socks as Christmas gifts in their buy 2 get 1 free sale. I'm based in the UK and waited two weeks for the delivery, only to open my package to find that not one of the items I had ordered was delivered. In the package, read a note that the items you ordered were out of stock, so we have sent you similar items. They are NOT similar, two item were kids socks, I'd order 3 adult sizes! I am I am extremely disappointed and dissatisfied. As a first time customer I unfortunately will not be a retuning customer. They've received got two star as their quality of their socks are good. But now I have to waist my time going through a complaints procedure to try and my money back. They shouldn't have accepted my order if the items were out of stock or they should have contacted me before processing my items to ask if I'd be happy with the alternative items to which I would have said no and received an immediate refund.
13 December 2025
Unprompted review
Reply from Madmia
Hi Jay,
We’re very sorry that your first experience with us was so disappointing, especially with your order intended as Christmas gifts.
It’s clear that our handling of your order — sending alternatives without checking with you first — fell far short of the service we aim to provide. This is not the experience we want our customers to have, and we completely understand your dissatisfaction.
We sincerely apologise for the confusion and inconvenience caused. Your feedback is incredibly valuable to us and will be used to improve our processes so this doesn’t happen again.
If you would like to discuss this further or haven't had the issue resolved yet, please contact our customer service team at contact@madmia.com, we’d be happy to assist you.
Thank you for taking the time to share your thoughts — we truly appreciate it. 🌟
Wrong items ship
I ordered 3 pairs of socks. When I received my order confirmation, the items were not the ones I had selected. I immediately wrote to customer service to cancel or modify my order. Customer service took nearly 3 weeks to respond, and of course by then they told me it was too late. I asked if it was possible to make an exchange, and they said yes, but at my own expense. Very disappointed!!!
25 November 2025
Unprompted review
Reply from Madmia
Hi Solange,
We’re very sorry to hear about your experience and completely understand how frustrating it must have been to receive the wrong items.
Please note that this was our busiest time of the year, and our team responded to your emails immediately to resolve your issue as best as possible. We’re glad we were able to send you the missing pair with shipping costs covered, as requested.
We sincerely apologise for any inconvenience caused. We truly appreciate your understanding and hope you are enjoying your socks. 🌈🦄🌻
As advertised
They were everything I had hoped they would be! You never know when you answer an online ad. And…timely shipping.
10 December 2025
Unprompted review
Reply from Madmia
Hi Kathy,
Thank you very much for your review. We sincerely appreciate you taking the time to share your experience with us. ❤️🌟🦄
Delivery is overdue
I did my order at 25th November and I was supposed to get the pack in 4 to 10 days. Today is 8 December and I don't know when it will be delivered. There's no information about delivery forecast.
8 December 2025
Unprompted review
Reply from Madmia
Hi Sandra,
We’re very sorry to hear that your order arrived late and completely understand how frustrating it must be to wait longer than expected.
Orders placed in late November were affected by the busy holiday period, which caused some delays in shipping. We truly apologise for any inconvenience this has caused.
We appreciate your patience and want to assure you that your feedback is helping us improve our communication and delivery processes. Thank you for bringing this to our attention. 💕✨🦋
I ordered socks
I ordered socks, it’s now over the quoted 8-10 shipping days. When I emailed I got sent the tracking link which gives no expected timeframe. And my questions go unanswered. It seems from the poor reviews this is a company to avoid. Shame…
8 December 2025
Unprompted review
Reply from Madmia
Hi lovely,
We’re truly sorry for the delay and understand how frustrating and disappointing it must be to wait for your order without clear tracking information.
This was an exceptionally busy period, which caused some delays. We sincerely apologise for the inconvenience and appreciate your feedback, which will help us improve our service in the future. ✨
Not impressed this company is a scam
As I’ve read reports about not receiving socks I won’t be ordering any !
Get your delivery right and I’ll buy some!
7 December 2025
Unprompted review
Reply from Madmia
Hi Ms. Jones,
We’re very sorry to hear about your concerns and completely understand your frustration. We take feedback like this very seriously, and we sincerely apologise for any delays or issues with past orders.
Our team works hard to ensure every order is delivered correctly and on time, and we’re continually improving our processes to prevent issues. We truly hope you’ll give us the opportunity to provide a smooth experience in the future. ✨
Still have not received my order!
I placed an order on 11/23/25 and have yet to get my order. I have left 3 voice mails and sent 2 emails and noone has responded to me. I received an email that it was on the way but when i try to track the package, it says it is still awaiting sender to ship. Hopefully someone will respond to this request!!
5 December 2025
Unprompted review
Reply from Madmia
Hi Sherry,
We’re very sorry to hear that your order didn't arrive on time and completely understand how frustrating this must be, especially after trying to reach us multiple times.
This was our busiest time of the year, which caused some delays in shipping, and we sincerely apologise for the confusion and lack of timely communication. Your feedback is extremely valuable and will help us improve our processes so this doesn’t happen again.
We hope you have now received your order and that everything arrived as expected. If there are any further issues to discuss, please don’t hesitate to reach out to us at contact@madmia.com.We truly appreciate your patience and understanding. 🌟
Unreliable and goods never arrived!
Unreliable - items never received!
I placed an order for Christmas gifts that I needed for an event. They emailed saying the items had been dispatched and I waited patiently. The order should have arrived but when I contacted they very causally replied that the order was lost in transit. It would have been good to have been informed.
I will not order again and do not recommend!
4 December 2025
Unprompted review
Reply from Madmia
Hi Lilly Moon,
We’re truly sorry to hear about your experience and completely understand how upsetting this must have been, especially with your order meant as Christmas gifts.
Unfortunately, once parcels are in transit, we have no control over them, and it appears your order was lost along the way. We sincerely apologise for the inconvenience this caused. Your feedback is very important to us and will help us improve our processes in the future.
We really appreciate your patience and understanding. 🌟
Ordered socks and paid for Priority…
Ordered socks and paid for Priority Express which states next day delivery or 2 days guaranteed. Didn’t happen. I cannot even track the package to get an idea of its location. Still haven’t received the socks. Don’t worry though I guarantee it won’t happen again.
29 November 2025
Unprompted review
Reply from Madmia
Hi lovely, thank you for reaching out. We are so sorry to hear this has been your experience. We are here to help and ensure your order is received as quickly as possible. Please reach out to us with your order number so we can make this right. Contact@madmia.com
Thank you! 🦄✨💕
I ordered 5 pairs of socks on August…
I ordered 5 pairs of socks on August 19th and still have not received them. I talked to someone 3 times and was told I should be receiving them . 3 months later and still nothing. Now no one will answer there phone and mailboxes are full . Probably from people complaining. Be careful who you order from !!!
19 August 2025
Unprompted review
Reply from Madmia
Hi Grace,
Thank you for reaching out to us. We are so sorry to hear you still haven’t received your order. It was dispatched the following day after receiving it. You can see from this tracking link that it was making its way to you but unfortunately looks like it has been lost in transit.
USPS Tracking: 9400111899560698893042
We understand how frustrating this can be and apologise for this occurring. We can also see our US team members have been in communication with you about this. Our phone and mailbox are full because we are busy packing tens of thousands of orders for our customers, not because they are complaining. I have processed a full refund for you. Please allow 7 days for the funds to be available.
Please reach out if we can be of any further assistance. Thank you! 🦋✨🥰
Customer service dies not respond
Placed my First order and a couple hours later my my item decreased in price. They will not pick up their phones and not accepting messages. They also are not answering text Ms. I want a price adjustment on my order 368153. I’m a Tik Tok reviewer and This Is Not a Good beginning with This company. Company responded and explained the discrepancy. Thank you
25 November 2025
Unprompted review
Reply from Madmia
Hi Zeida,
I am sorry to hear of your experience with our customer service team.
We have received 3 emails from you, one about becoming an Ambassador which we were soooo excited about! Then we saw your order and it made us even happier! I have spent some time investigating your order, you received a free pair of socks, free shipping and when we compared the prices, you have actually paid less than the current pricing for each style ordered.
We also responded to your email within 6 hours of it being sent to us.
Since we are an Australian company based in the US, the amount charged is in Australian dollars converted to US dollars which is the price you paid. Due to the currency fluctuations, the prices will vary slightly as the dollar conversion changes.
I hope this response helps ease your concerns. We are happy to continue assisting you via email. Thanks so much! 🥰🌈🦄
Great socks
Excellent! I love the products that I bought for my girl.
20 November 2025
Unprompted review
The dress I ordered is as beautiful as…
The dress I ordered is as beautiful as ever, and the quality is excellent. I think I'll be a regular customer.
21 November 2025
Unprompted review
Absolutely amazing kids’ socks
Absolutely amazing kids’ socks! The quality is top-notch—soft, durable, and super comfortable for active little ones. The designs are fun and colorful, and they actually stay on the feet without slipping. After several washes, they still look brand new. My child loves them, and I’m definitely buying more. Highly recommended!
1 November 2025
Unprompted review
Got the socks for my daughter and she…
Got the socks for my daughter and she loves them.
20 November 2025
Unprompted review
SCAM
Very bad quality! A very cheap version of what they are advertising! They will even pretend that they will give you an "extra" item for purchasing, not even true. Scam!
21 November 2025
Unprompted review
Super quality socks and nice design
Super quality socks and nice design! Thank you!
17 November 2025
Unprompted review
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