Madmia Reviews 134

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the products for their fun, creative designs and excellent quality, noting that items like socks and dresses hold up well even after multiple washes. Many people appreciate the vibrant colors and unique styles that bring joy to children and receive compliments. The customer service is frequently highlighted as fantastic, with many people describing it as responsive, helpful, and amazing. However, some people were dissatisfied with their orders, mentioning issues such as incorrect items being sent or products not matching the advertised images, particularly regarding material quality. There were also instances where customers experienced problems with delivery, including delayed shipments, lost parcels, or a lack of tracking updates, leading to frustration.

What people talk about most

Product

Consumers find the product to be positive, with many praising the unique, colorful, and creative designs,... See more

Quality

Clients share positive opinions on quality, frequently praising the durability and vibrant colors of socks,... See more

Order

Customers had ambiguous experiences with order. While some reviewers report easy ordering, great shipping,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While some consumers praise fast... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the fantastic, amazing,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the Wonderland dress and the Mickey Mouse socks as per your advert. Unfortunately the socks really do not glow in the dark. I’ve looked for an activate button thinking I must have missed... See more

Company replied

Rated 4 out of 5 stars

Placed my First order and a couple hours later my my item decreased in price. They will not pick up their phones and not accepting messages. They also are not answering text Ms. I want a price adjustm... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing kids’ socks! The quality is top-notch—soft, durable, and super comfortable for active little ones. The designs are fun and colorful, and they actually stay on the feet without slipp... See more

Rated 5 out of 5 stars

My daughter has been wearing MADMIA socks since getting her first pair as a gift in early 2023 and she still absolutely loves them! The designs and colours are so cheerful & eyecatching and they was... See more


Company details

Written by the company

Welcome to my wonderland where socks fantasies come true. Madmia socks are made with you in mind, empowering YOU to be who YOU are.


Contact info

3.9

Great

TrustScore 4 out of 5

134 reviews

5-star
4-star
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1-star

Replied to 93% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Excellent customer service.

I ordered two pairs on 15th December and they didn’t arrive in time for Christmas. I emailed customer support to ask where my order was and I received excellent customer care in the way of 3 more pairs being dispatched that same day. They’ve arrived today. Problems do occur, especially with postage, it’s how they’re dealt with that matters and Madmia handled this really well. Thank you!

31 December 2024
Unprompted review
Rated 1 out of 5 stars

Don’t bother

Don’t bother, ordered and paid for priority shipping to be here before Christmas. Was given a tracking number and not been updated. Emailed and no response so am now filing a PayPal claim

18 December 2024
Unprompted review
Rated 1 out of 5 stars

Adult socks

Adult socks.
I'm a shoe size 6. And a dress size 10. My legs are a normal calf size. I baught the adult stitch socks and character looked stretched. And awful. Waiste of money. I also baught my mum some goofy ones. She has got big legs. So god knows how they will look.

15 December 2024
Unprompted review
Rated 3 out of 5 stars

Takes them forever to dispatch

Takes them forever to dispatch. Item purchased 15 Nov, expected delivery 02 Dec. They advertise as 8 working days from purchase. This is very tight to my date for when I need them for and if I knew this would be the case I would never purchase. Have emailed them and they took 3 days to respond with no info provided but only the tracking number which I had. By following the tracking number I could see AU Post received the item from them 4 days after purchase and after my email. Unreliable so no more from me thanks.

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant. Great socks and they seem like good quality too. I was worried they’d look and feel cheap but actually they don’t at all and my niece will love these for Christmas! V impressed. Thanks

30 October 2024
Unprompted review
Rated 5 out of 5 stars

I have purchased Madmia socks for my grandchildren

I have purchased Madmia socks for my Grandchildren and they absolutely love them. They wear them everywhere. I love the quality, as well as the beautiful colours that are vibrant and fun. I was very impressed at how quickly they ship. I'll definitely be ordering more for birthday and Christmas presents.

27 July 2024
Unprompted review
Rated 5 out of 5 stars

Get them right now.

Cutest socks ever!!!
Really unique design and I love them loads, I’ll definitely be coming back to get some more socks for sure!!

7 October 2024
Unprompted review
Rated 5 out of 5 stars

A child dream

A child dream ! These socks are everything , they are so well made. The thought and work that has gone in to them is extraordinary. I didn’t think you could put so much on a sock the details are amazing.
My granddaughter wants them all !

25 October 2024
Unprompted review
Rated 1 out of 5 stars

Terrible experience so far

Terrible experience so far. Placed an order on the 2nd and dispatch time does not correspond to the information provided. I have emailed and messaged them and so far no customer service has responded. I am very disappointed and unfortunately, this is starting to smell like a scam. Luckily I paid with PayPal and will be getting their support to get my money back.

2 October 2024
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam! I can sadly see that I am not the only one 🥵🥵 made an order back in March 2024 and we are now end of May and I have no parcel of no money back!! She scammed me for over £135 and now is treahening to sue me even!! Absolute disgusting do not order there!!!

15 March 2024
Unprompted review
Rated 1 out of 5 stars

Honour the paid purchase I made.

Made a purchase on the May the 20 2024. Paid $66 express delivery to have order delivered within 3/5 days..it’s now the 27 May and no delivery. Have emailed 3 times in the last 3 days and no reply.. my experience is Madmia isn’t very pleasurable and now I even wonder if I will get my purchase I have paid for. Negative 10 from this customer.
UPDATE..I have now been contacted (30 mins after my review was written )and apparently my order was dispatched on the 23.. except no confirmation was sent and neither was a tracking number ..I should be reimbursed the cost of express post of $66.

20 May 2024
Unprompted review
Rated 5 out of 5 stars

5 star experience , 5 star products

If anyone had a doubt about ordering from this company, this is your sign to stop worrying and press that order button!
Ordering overseas can be tricky and stressful, but when I say the Madmia team goes above and beyond for their customers, I mean it !
The Socks , boots and dresses I have ordered are all stunning and amazing quality.
Massive thanks for the whole team for the exceptional customer care experience.

16 January 2024
Unprompted review
Rated 5 out of 5 stars

Even better in real life...

The socks looked too good to be true online, but bought them anyway.... So glad I did! Actually very high quality and even better in real life. Only problem is my daughters are now obsessed with this brand!

18 October 2023
Unprompted review

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